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Full Time Crisis Chat Jobs (NOW HIRING)

The Affiliated Sante Group

Phone Counselor

Easton, MD · On-site

$19.50 - $23.50/hr

Santé is seeking a Full - time Phone Counselor (in office) Monday to Friday, 8am - 4pm to join our ... crisis situations requiring immediate attention via telephone or chat modalities by evaluating ...

The Affiliated Sante Group

Phone Counselor

Easton, MD · On-site

$19.50 - $23.50/hr

Santé is seeking a Full - time Phone Counselor (in office) Monday to Friday, 4pm-12am to join our ... crisis situations requiring immediate attention via telephone or chat modalities by evaluating ...

The Affiliated Sante Group

Phone Counselor

Easton, MD · On-site

$19.50 - $23.50/hr

Santé is seeking a Full - time Phone Counselor (in office) Monday to Friday, 12:00am-8:00am to ... crisis situations requiring immediate attention via telephone or chat modalities by evaluating ...

Health Advocate, Inc.

EAP Care Manager 2

$28 - $35/hr

This position is full-time (40 hours/week) Monday - Friday. Applicants must be able to work the ... Provide crisis intervention and stabilization, including safety planning and connection to urgent ...

Easterseals NH

Mental Health Clinician

Manchester, NH · On-site

Offer crisis intervention services when necessary. * Develop progress reports, per appropriate ... We offer a comprehensive benefits package for full-time, eligible employees, including: * Medical ...

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How much do full time crisis chat jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for full time crisis chat in the United States is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.08 per hour, depending on experience, location, and employer.

What is a full time crisis chat worker?

A Full Time Crisis Chat worker is a mental health professional or trained support staff who provides real-time support to individuals experiencing emotional distress or crisis through online chat platforms. Their role involves listening empathetically, assessing the level of risk, offering coping strategies, and connecting individuals to further resources or emergency services if needed. These workers play a vital role in providing immediate assistance to those who may not be comfortable seeking help via phone or in person, ensuring accessible mental health support around the clock.

What is the difference between Full Time Crisis Chat vs Customer Support Specialist?

AspectFull Time Crisis ChatCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training in crisis interventionHigh school diploma or equivalent; customer service training
Work EnvironmentOnline, remote, high-pressure crisis situationsOffice or remote, general customer inquiries
Industry UsageNonprofit, mental health, crisis intervention servicesRetail, tech, service industries
Search & Comparison IntentUnderstanding crisis support roles and qualificationsGeneral customer service roles and responsibilities

Full Time Crisis Chat roles focus on providing immediate support during mental health or crisis situations, requiring specialized training. Customer Support Specialist positions handle routine inquiries across various industries, often with general customer service skills. The key difference lies in the nature of support provided and the required training.

What are some common challenges faced by full time crisis chat specialists, and how can they manage the emotional demands of the role?

Full Time Crisis Chat specialists often encounter emotionally intense situations as they provide immediate support to individuals in distress. Managing compassion fatigue and maintaining professional boundaries can be challenging due to the nature of the conversations. Most organizations offer regular supervision, debriefing sessions, and access to mental health resources to help staff process their experiences and maintain their own well-being. Building strong peer relationships and practicing self-care strategies are also crucial for sustaining long-term effectiveness and resilience in this role.

What are the key skills and qualifications needed to thrive as a full time crisis chat counselor, and why are they important?

To thrive as a Full Time Crisis Chat Counselor, you need strong crisis intervention skills, knowledge of mental health principles, and typically at least a bachelor's degree in psychology, social work, or a related field. Familiarity with secure online chat platforms, documentation systems, and sometimes certifications in crisis intervention or suicide prevention are important. Exceptional active listening, empathy, emotional resilience, and clear written communication make someone stand out in this position. These skills and qualities are essential to provide effective, timely support to individuals in crisis and ensure their safety and well-being.
What cities are hiring for Full Time Crisis Chat jobs? Cities with the most Full Time Crisis Chat job openings:
What are the most commonly searched types of Crisis Chat jobs? The most popular types of Crisis Chat jobs are:
What states have the most Full Time Crisis Chat jobs? States with the most job openings for Full Time Crisis Chat jobs include:
Full Time Crisis Chat jobs near you

Call Specialist, Full-Time

United Way Of San Antonio & Bexar County

San Antonio, TX • On-site

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 21 days ago

Job description

Job Type
Full-time
Description
ABOUT US
United Way of San Antonio and Bexar County unites the community to identify and solve our most critical issues. We are dedicated to improving people's lives and creating community-level change. Our work includes leading cross-sector collaborations, advocating for public policy changes and investing in programs that prevent problems from happening in the first place for those in need. Improving quality of life and advancing the greater good involves focusing in four impact areas: preparing children for kindergarten; empowering students to graduate and reach their full potential; helping individuals and families become self-sufficient; providing a safety net of services for those in crisis.
BENEFITS
  • Employer-subsidized healthcare plan with employer-funded HRA offered.
  • Group dental, vision, life insurance and other insurance products available.
  • Paid holidays, personal and sick leave time.
  • 403(b) retirement plan with employer matching available.

JOB SUMMARY
The 2-1-1 Call Specialist provides high-quality, compassionate assistance to individuals and families seeking help with essential needs such as food, housing, healthcare, financial assistance, and other community resources. This role is responsible for answering incoming calls, conducting thorough assessments, identifying the caller's underlying needs, and providing accurate referrals using the 2-1-1 resource database.
This position supports a 24/7 operation, and applicants must be available to work evenings, weekends, and holidays as needed.
PRIMARY DUTIES AND RESPONSIBILITES
Direct Information & Referral (I&R) Service Provision
  • Deliver exceptional customer service as the first point of contact for United Way of San Antonio & Bexar County's 2-1-1, providing comprehensive Information & Referral (I&R) and crisis intervention services as needed.
  • Offer accurate, thorough, and appropriate referrals, information, and intervention services that effectively address each caller's identified needs.
  • Establish clear, respectful, and empathetic communication using active listening and trauma-informed techniques in a non-judgmental manner.
  • Conduct accurate assessments to identify underlying needs and engage in collaborative problem-solving with callers to develop realistic action plans without offering personal opinions or advice.
  • Provide follow-up and advocacy services when necessary to ensure continuity of care and support for community members.
  • Protect client confidentiality at all times and adhere to all agency, program, and 2-1-1 network privacy guidelines.
  • Demonstrate professionalism, patience, and skill while handling difficult or emotionally charged calls, using approved de-escalation and engagement techniques.
  • Use technology platforms-including Cisco, VOIP systems, and live chat tools-to interact with clients and deliver services effectively.
  • Uphold and model the UWSA mission, values, and Code of Ethics in all interactions with callers, colleagues, and community partners.

Crisis Intervention Services
  • Provide crisis intervention by helping callers move from a heightened emotional state to a more cognitive, solution-focused state, and create safety plans as appropriate.
  • Deliver crisis intervention services by phone, in person, and at community outreach events as required.

Service Utilization Documentation
  • Conduct accurate and complete interviews and enter all required data into I&R software systems, maintaining a minimum accuracy/completion rate of 95%.
  • Ensure records reflect a clear assessment, actions taken, referrals provided, and follow-up as appropriate, supporting consistency, accuracy, and data integrity.

Requirements
EDUCATION AND EXPERIENCE
  • Bachelor's Degree Preferred, however, in lieu of a degree.
  • A minimum of four (4) years' work experience in a related field and a High School Diploma or GED Certificate; OR
  • A minimum of two (2) years if call center experience delivering social services and a High School Diploma or GED Certificate.
  • Ability to work effectively under stress while maintaining productivity, professionalism, and composure.
  • Comfortable working in a fast-paced, high-volume environment.
  • Demonstrates flexibility and the ability to adapt quickly to changing situations, priorities, and call demands.
  • Strong judgment, problem-solving skills, and assessment techniques used to evaluate caller needs and determine appropriate referrals.

KNOWLEDGE, SKILLS & ABILITIES INFORMATION
  • Maintains a professional, courteous, and service-oriented demeanor in all interactions.
  • Self-motivated, resourceful, and able to generate creative solutions to challenges.
  • Works effectively under stress while maintaining productivity, accuracy, and composure.
  • Comfortable operating in a fast-paced, high-volume environment.
  • Demonstrates flexibility and readily adapts to shifting priorities, processes, and caller needs.
  • Exercises strong judgment, assessment skills, and sound decision-making.
  • Proven ability to independently analyze situations, solve problems, and make decisions within established guidelines.
  • Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
  • Strong attention to detail and the ability to multitask without compromising accuracy or service quality.
  • Proficient in the Microsoft Office Suite (Word, Excel, Outlook, Teams).
  • Experience with Adobe Creative Cloud products preferred.

UNITED WAY COMPETENCIES
Core Competencies (all United Way Professionals):
Mission Focused, Relationship Oriented, Collaborator, Results Driven, Brand Steward
WORK ENVIRONMENT
  • Normal nonprofit office environment with little exposure to dust, noise and extreme temperatures.
  • Extended work on personal computing equipment, telephone, multi-functioning printer and calculator.
  • Reliable transportation required, with the ability to travel to and from meetings, training sessions or other business-related events locally, routinely and around the state and nationally, occasionally.
  • Monday-Friday, 8:15 am to 4:45 pm work week with occasional evening and weekend hours.

PHYSICAL DEMANDS
  • Sedentary work on a PC; sitting for extended periods of time, routinely.
  • Movement within the office and during external meetings and events, regularly.
  • Bends, stoops and twists, occasionally.
  • Exerts up to 25 lbs. of force, occasionally.
  • Facilitates, presents and collaboratively interacts with others, routinely.
  • Perform repetitive tasks, i.e., typing and texting, routinely.

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The contents of this job description may change as deemed necessary by United Way of San Antonio and Bexar County.
APPLY
To submit your application visit https://recruiting.paylocity.com/recruiting/jobs/All/c1a895ce-f28e-4dac-88db-d5fb796d20f5/UNITED-WAY-OF-SAN-ANTONIO-BEXAR-COUNTY.
  • Applications WILL NOT be accepted via email.
  • Contact uwjobs@unitedwaysatx.org should you experience problems submitting your application.

United Way of San Antonio and Bexar County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
United Way of San Antonio and Bexar County is committed to the full inclusion of all qualified individuals. As part of this commitment, UWSA will ensure that persons with disabilities are provided reasonable accommodations if reasonable accommodation is needed to participate in the job application, interview process, or to perform essential job functions, and/or to receive other benefits and privileges of employment.
United Way of San Antonio and Bexar County 700 South Alamo St., San Antonio TX, 78205 www.uwsastx.org
Salary Description
$16.00 per hour

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