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Online Chat Monitor Jobs (NOW HIRING)

Moda Health

Health Navigator I (***)

Milwaukie, OR · On-site

Respond to members via phone, online chat, SMS and email. * Complete detailed research and ... Close PC monitor and keyboard work. Must be able to work with multiple applications open on ...

Jebwa

Monitor and manage listing inventory and pricing * Provide timely customer service with ticket management, online chat and over the phone * Handle e-commerce return cases and payment disputes * Track ...

Utz Brands, Inc.

Seasoner - 2nd Shift

Hanover, PA · On-site

Monitors and fills spice machines as necessary. * Ensures that there is consistent flow of potato ... Share your experiences in an online chat, highlighting how your values align with ours. * Live ...

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How much do online chat monitor jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for online chat monitor in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $17.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Online Chat Monitor position, and why are they important?

To thrive as an Online Chat Monitor, you need excellent communication skills, attention to detail, and a good understanding of internet platforms and etiquette, often supported by a high school diploma or equivalent. Familiarity with customer service software, live chat tools, and content moderation systems is typically required for efficiency in this role. Strong problem-solving abilities, discretion, and the ability to remain calm under pressure help individuals excel in online environments. These skills collectively ensure chats are properly managed, user experience is positive, and platform guidelines are consistently enforced.

What are some common challenges faced by Online Chat Monitors, and how can they be managed effectively?

Online Chat Monitors often encounter challenges such as managing high volumes of chat interactions, handling difficult or disrespectful users, and ensuring compliance with company guidelines in real time. To manage these situations effectively, monitors rely on established escalation protocols, utilize training in de-escalation techniques, and have access to support from supervisors or team leads. Staying organized and maintaining a professional demeanor helps monitors address issues efficiently while preserving a positive chat environment. Regular feedback and opportunities for professional development also enable Online Chat Monitors to navigate demanding situations and advance in their careers.

What is an Online Chat Monitor job?

An Online Chat Monitor is responsible for overseeing online conversations to ensure they follow community guidelines and company policies. This role involves moderating discussions, removing inappropriate content, and sometimes assisting users with basic inquiries. Online Chat Monitors help create a safe and respectful online environment by preventing harassment, spam, and other violations. They often work for social media platforms, forums, gaming communities, or customer support teams.

What cities are hiring for Online Chat Monitor jobs? Cities with the most Online Chat Monitor job openings:
What states have the most Online Chat Monitor jobs? States with the most job openings for Online Chat Monitor jobs include:
What job categories do people searching Online Chat Monitor jobs look for? The top searched job categories for Online Chat Monitor jobs are:
Online Chat Monitor jobs near you
Infographic showing various Online Chat Monitor job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 82% In-person, and 18% Remote job distribution, with an average salary of $33,308 per year, or $16 per hour.
Virtual Design - Chat Consultant

Virtual Design - Chat Consultant

Williams-Sonoma

Las Vegas, NV • On-site, Remote

$19/hr

Full-time

Posted 10 days ago

Williams-Sonoma rating

6.5

Company rating: 6.5 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

Job description

Virtual Design Chat Consultant - Las Vegas, NV
Now accepting applications until June 15th 2026
Why you and why us?
Are you interested in assisting our customers on a new online platform? Do you have excellent multi-tasking skills and are comfortable handling multiple customers at once? Does the idea of utilizing your design expertise to help our customers create their dream homes excite you? Then being a Chat Response associate on our Design Team may be the perfect fit for you! In this fast-paced position, the Online Chat Representative will monitor a web-based chat console and respond to chat requests via instant messaging from consumers shopping on various clients' websites. These are customers who are in the shopping process for major purchases such as furniture. You will specifically focus on chats to support the Design team by assisting our customers with creating their dream space and closing the deal on their design purchases.
What Benefits do you offer?
  • 40% Discount on most merchandise!
  • Fun contests / rewards and recognition programs
  • Paid Training from the comfort of your home
  • Internal promotional opportunities. Based on position requirements and tenure, this can occur within the first 60 days if interested
  • Pay = $19.00/hr *compensation may differ due to individual state wage requirements*

Essential Functions: The nuts and bolts
  • Troubleshoot, answer text chats and respond within 5 seconds to live chat requests
  • Multi-task by handling 2 to 5 chats at once, and seeking multiple pieces of information while maintaining fluid conversations
  • Work closely with other departments to resolve issues including but not limited to service calls for all brands
  • Assist with developing written customer responses
  • Promptly identify, research, and resolve visitor requests using the Internet, OMS, and CCUI
  • Project a professional company image through text chat interaction
  • Provide visitors with product or service information
  • Promote Williams-Sonoma, Inc products and/or services in a positive way
  • Categorize and assign chat sessions appropriately
  • Perform other duties assigned

Qualifications: What you need to apply
  • 3+ months Design experience Required
  • High School Diploma or GED
  • Attention to detail with a superior customer service attitude
  • Maintain confidentiality and professionalism at all times
  • Strong professional written communication skills with the ability to multi-task and correctly interpret customer requests
  • Strong written communication skills are required
  • Enjoy working independently with excellent problem-solving and decision-making skills
  • Good self-management and motivation
  • Strong interpersonal skills
  • Computer Savvy / Internet Research ability
  • Must be experienced with instant messaging
  • Ability to navigate websites and multiple systems while maintaining multiple written conversations
  • Computer literate with the ability to type minimum 35 wpm
  • Practice active listening skills
  • MUST be confident to communicate in English (written and verbal)

Important Facts: MUST HAVE THESE FOR CONSIDERATION
  • Ability to complete mandatory paid training for 4 weeks - 100% attendance is required
  • Confirm that you have the equipment requirements listed below. This will be asked throughout the interview process and could affect employment status if not met
  • On site opportunity requires you to be on premise 5 days / week

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