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Online Chat Monitor Jobs (NOW HIRING)

Jebwa

Monitor and manage listing inventory and pricing * Provide timely customer service with ticket management, online chat and over the phone * Handle e-commerce return cases and payment disputes * Track ...

Lingraphica

Customer Service Specialist Remote

Princeton, NJ · On-site

$17.75 - $23.50/hr

Communicates with potential and existing customers through multiple platforms including inbound calls, outbound calls, e-mail and online chat * Monitors and reports customer inquiry trends, recurring ...

UTZ Brands, Inc

Processing Operator- Weekend Night

Hanover, PA

$18.25 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Keep production running smoothly by monitoring equipment and making adjustments as needed ... Share your experiences in an online chat, highlighting how your values align with ours. * Live ...

1840 & Company

Customer Support Representative

$16.50 - $22.25/hr

Monitor and manage social media messages and comments, providing timely responses that align with ... Familiarity with social media platforms and online chat systems. * Self-motivated and able to work ...

UTZ Brands, Inc

Pretzel Operator I - Weekend Night

Hanover, PA

$17 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Monitor ingredient stock and maintain a clean, sanitary work area. * Identify and report mechanical ... Share your experiences in an online chat, highlighting how your values align with ours. * Live ...

Utz Brands, Inc.

Pretzel Operator I - Weekend Night

Hanover, PA · On-site

$17 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Monitor ingredient stock and maintain a clean, sanitary work area. * Identify and report mechanical ... Share your experiences in an online chat, highlighting how your values align with ours. * Live ...

CoServe Global Solutions

Jr. DevOps Engineer

Cherry Hill, NJ · On-site

$52.25 - $71.50/hr

In addition to helping to maintain developer satisfaction, the DevOps Engineer will help monitor ... Excellent communication skills via email and online chat, in addition to in person and via phone ...

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Online Chat Monitor information

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How much do online chat monitor jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for online chat monitor in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $17.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an online chat monitor?

To thrive as an Online Chat Monitor, you need excellent communication skills, attention to detail, and a good understanding of internet platforms and etiquette, often supported by a high school diploma or equivalent. Familiarity with customer service software, live chat tools, and content moderation systems is typically required for efficiency in this role. Strong problem-solving abilities, discretion, and the ability to remain calm under pressure help individuals excel in online environments. These skills collectively ensure chats are properly managed, user experience is positive, and platform guidelines are consistently enforced.

What are some common challenges faced by online chat monitors, and how can they be managed effectively?

Online Chat Monitors often encounter challenges such as managing high volumes of chat interactions, handling difficult or disrespectful users, and ensuring compliance with company guidelines in real time. To manage these situations effectively, monitors rely on established escalation protocols, utilize training in de-escalation techniques, and have access to support from supervisors or team leads. Staying organized and maintaining a professional demeanor helps monitors address issues efficiently while preserving a positive chat environment. Regular feedback and opportunities for professional development also enable Online Chat Monitors to navigate demanding situations and advance in their careers.

What is an online chat monitor?

An Online Chat Monitor is responsible for overseeing online conversations to ensure they follow community guidelines and company policies. This role involves moderating discussions, removing inappropriate content, and sometimes assisting users with basic inquiries. Online Chat Monitors help create a safe and respectful online environment by preventing harassment, spam, and other violations. They often work for social media platforms, forums, gaming communities, or customer support teams.

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Online Chat Monitor jobs near you
Infographic showing various Online Chat Monitor job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 8% Part Time, and 8% Contract. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $33,308 per year, or $16 per hour.

E-Commerce Store Manager (Remote)

Jebwa

Full-time

Re-posted 8 days ago

Job description

Are you into the fashion, growth oriented and customer obsessed?  We are looking for an e-commerce store manager to be responsible for day to day operations for jebwa.com.



Company 


Jebwa is a fast-growing e-commerce startup based in Bellevue, WA. We are a in mission to be the most trusted destination for the best pre-owned fashion deals. 


Role


Jebwa is hiring a eCommerce Store Manager with a successful track record of managing online stores and deliver outstanding revenue growth and customer satisfaction. The role will report to the General Manager:


  • Process orders and communicate with customers about order, delivery and after-sales support
  • Monitor and manage listing inventory and pricing
  • Provide timely customer service with ticket management, online chat and over the phone
  • Handle e-commerce return cases and payment disputes 
  • Track, report and improve key e-commerce success metrics 
  • Design promotional programs to support existing customers or to acquire new customers
  • Collect, analyze and report customer data through surveys and qualitative methods
  • Collaborate with marketing and engineering teams to implement new eCommerce projects and analyze their effectiveness
  • Research and develop new product lines; build supplier relationship


Required Skills


  • Bachelor's degree in Business, Merchandising, or a Related Field 
  • 4+ years of online sales experience on a marketplace or direct-to-consumer online retail 
  • Proficient in Microsoft Suite (Excel, Office) and Project Management software (Monday.com, Asana)
  • Excellent oral and written communication skills
  • Strong organizational skills and the ability to multitask
  • Startup minded, positive, hands-on attitude and nimble
  • Ability to successfully work cross functionally with both internal teams and external vendors
  • Natural collaborator. Must be willing to set ego aside in order to deliver for our customers
  • Ability to multi-task in a fast-paced entrepreneurial
  • Self-starter who can complete tasks and manage multiple projects with minimal supervision


Nice-to-have's


  • Previous experience in fashion or luxury industry
  • Experience or working knowledge of Shopify 
  • Familiarity with HTML and CSS to create and update web pages
  • An appetite for good design and/or experience with design tools ,e.g.Canva, Photoshop etc.
Employment Type: FULL_TIME

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