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Online Chat Assist Jobs (NOW HIRING)

Online Chat Representative

Manhattan, NY ยท On-site

$17.75 - $24/hr

Online Chat Representative An Online Chat Representative provides customer support through live chat, messaging platforms, or email. The role involves answering customer questions, resolving issues,

Online Chat Representative

New York, NY ยท On-site

$17.50 - $23.75/hr

An Online Chat Representative provides customer support through live chat, messaging platforms, or email. The role involves answering customer questions, resolving issues, providing product or

Job Overview Notchwood Landscape, a leading provider of specialised landscape design, installation, and maintenance services, is seeking a dedicated and professional Online Chat Representative to

New

Customer Service Specialist

Northborough, MA ยท On-site

$17.50 - $23.25/hr

The Customer Service Specialist is responsible for supporting dental equipment, dental products, and services over the phone and via online chat. Responsibilities also include a variety of customer

New

Remote Chat Support Agent

$19.25 - $25.50/hr

About the job Remote Chat Support Agent This is a remote position open to residents of the United States only. Position: Remote Chat Support Agent Company Overview: Aniesispharma is a leading

Remote Chat Support Agent

$19.25 - $25.50/hr

Remote Chat Support Agent This is a remote position open to residents of the United States only. Company Overview Aniesispharma is a leading pharmaceutical company that specializes in the development

The Customer Service Specialist is responsible for supporting dental equipment, dental products, and services over the phone and via online chat. Responsibilities also include a variety of customer

New

Chat Agent

Fresno, CA ยท On-site

$15 - $19.50/hr

Job Description * Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance. * Assist customers in navigating our

Customer Service Advocate

Hamilton, OH ยท On-site

$17 - $18/hr

Job Title: Customer Service Advocate Location : Hamilton OH (Onsite) Who We Are: Vernovis is a Total Talent Solutions company that specializes in Technology, Cybersecurity, Finance & Accounting

New

About the job Chat Support Agent Position: Chat Support Agent Company Overview: The Episcopal School of Baton Rouge is a prestigious educational institution located in Baton Rouge, Louisiana. Founded

Hybrid Web Chat Agent

Warren, MI ยท Hybrid

$20 - $22/hr

Overview We are seeking customer-focused and detail-oriented professionals to join our Automotive Chat Support team. In this role, you will provide real-time online assistance to consumers throughout

Hybrid Web Chat Agent

Warren, MI ยท Hybrid

$20 - $22/hr

Overview We are seeking customer-focused and detail-oriented professionals to join our Automotive Chat Support team. In this role, you will provide real-time online assistance to consumers throughout

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Online Chat Assist information

See salary details

$17.5K

$40.6K

$86K

How much do online chat assist jobs pay per year?

As of Sep 14, 2026, the average yearly pay for online chat assist in the United States is $40,596.00, according to ZipRecruiter salary data. Most workers in this role earn between $25,000.00 and $43,500.00 per year, depending on experience, location, and employer.

What cities are hiring for Online Chat Assist jobs?

Cities with the most Online Chat Assist job openings:

What are popular job titles related to Online Chat Assist jobs?

For Online Chat Assist jobs, the most frequently searched job titles are:

Online Chat Representative

Manhattan, NY โ€ข On-site

$17.75 - $24/hr

Other

Posted 5 days ago


Job description

Online Chat Representative

An Online Chat Representative provides customer support through live chat, messaging platforms, or email. The role involves answering customer questions, resolving issues, providing product or service information, and ensuring a positive customer experience without handling phone calls in many cases.

Key Responsibilities
  • Respond to customer inquiries through live chat promptly and professionally.
  • Assist customers with orders, billing, account information, and product questions.
  • Troubleshoot basic technical or service issues.
  • Escalate complex issues to the appropriate department.
  • Document customer interactions accurately in the CRM or ticketing system.
  • Follow company policies, procedures, and quality standards.
  • Meet productivity goals, including response time, customer satisfaction (CSAT), and resolution rates.
  • Maintain confidentiality of customer information.
  • Stay up to date on products, services, and company policies.
Qualifications
  • High school diploma or equivalent (associate's or bachelor's degree preferred).
  • 0โ€“2 years of customer service or chat support experience.
  • Excellent written English communication skills.
  • Strong typing skills (typically 35โ€“50+ WPM).
  • Basic computer proficiency and ability to navigate multiple applications simultaneously.
  • Strong problem-solving and multitasking abilities.
  • Reliable internet connection for remote work.
Preferred Skills
  • Experience using CRM software such as Salesforce, Zendesk, Freshdesk, or HubSpot.
  • Ability to work independently in a remote environment.
  • Strong attention to detail.
  • Positive attitude and customer-focused mindset.
  • Time management and organizational skills.
Common Tools
  • Live chat platforms
  • CRM systems
  • Microsoft Office or Google Workspace
  • Knowledge bases and help desk software
  • Slack or Microsoft Teams
Performance Metrics
  • First response time
  • Average handling time (AHT)
  • Customer Satisfaction Score (CSAT)
  • Resolution rate
  • Chat quality score
  • Attendance and productivity
Work Environment
  • Remote, hybrid, or office-based.
  • Full-time or part-time schedules.
  • May require evening, weekend, or holiday availability depending on business needs.