ZipRecruiter

Log In

1

Online Chat Customer Service Jobs (NOW HIRING)

Ra

Online Chat Marketing

Dedham, MA

$85K - $120K/yr

Develop, refine and execute online chat and customer engagement recommendations * Manage the monthly online chat transcript and metrics analysis * Define and build an online chat service program

Aniesis Pharma

Remote Chat Support Agent

$19.25 - $25.50/hr

As a Remote Chat Support Agent, you will be responsible for providing excellent customer service to our clients through online chat support. This is a full-time, remote position that offers the ...

California University Prep School

Chat Agent

Fresno, CA · On-site

$15 - $19.50/hr

* Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance. * Assist customers in navigating our products or services ...

StrataBuilt LLC

live chat representative

$16.50 - $22.25/hr

... customers via our online chat platform. This role is essential to ensuring prompt, friendly, and accurate assistance to users seeking support, information, or guidance about our products and services.

Bileddo Associates

Remote Live Chat Agent

Elgin, IL · Remote

We're looking for a Live Chat Agent to provide real-time customer support via online chat platforms ... Experience in customer service or a related field. * Proficiency in live chat software and CRM ...

next page

Showing results 1-20

All JobsOnline Chat Customer Service Jobs

Online Chat Customer Service information

See salary details

$9

$18

$26

How much do online chat customer service jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for online chat customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the biggest challenges online chat customer service representatives face when handling multiple customer conversations simultaneously?

One of the primary challenges for Online Chat Customer Service representatives is efficiently managing several chat sessions at once without compromising the quality of support. This requires strong multitasking skills, attention to detail, and the ability to quickly switch contexts between different customer issues. Representatives often use predefined templates and knowledge bases to maintain consistency and speed, but must also personalize responses to address specific customer needs. Staying organized and calm under pressure is key to ensuring that all customers receive timely and accurate assistance.

What is the difference between Online Chat Customer Service vs Call Center Customer Service?

AspectOnline Chat Customer ServiceCall Center Customer Service
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentRemote or office-based, online platformCall center, often office-based or remote
Communication ModeText-based chatVoice calls
Industry UsageRetail, tech support, e-commerceTelecommunications, retail, finance

Online Chat Customer Service and Call Center Customer Service both require strong communication skills and customer-focused credentials. The main difference lies in their communication mode: online chat involves text-based interactions, while call center roles are voice-based. Both roles are prevalent across various industries, with online chat often suited for remote work and quick responses, whereas call centers may involve more direct voice engagement.

What are the key skills and qualifications needed to thrive as an online chat customer service representative?

To thrive as an Online Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Salesforce is typically required. Patience, empathy, and the ability to multitask efficiently help you stand out in this role. These skills and qualities are crucial for delivering timely, accurate support and building positive customer experiences in a digital environment.

What is an online chat customer service representative?

Online chat customer service representatives are professionals who assist customers through live chat platforms on websites or apps. They answer questions, resolve issues, and provide information about products or services in real time. Their main goal is to ensure customer satisfaction by offering prompt and effective support without the need for phone calls. These representatives must have excellent communication skills, be tech-savvy, and often manage multiple conversations at once.
More about Online Chat Customer Service jobs

What cities are hiring for Online Chat Customer Service jobs?

Cities with the most Online Chat Customer Service job openings:

What are the most commonly searched types of Chat Customer Service jobs?

The most popular types of Chat Customer Service jobs are:

What states have the most Online Chat Customer Service jobs?

States with the most job openings for Online Chat Customer Service jobs include:

What job categories do people searching Online Chat Customer Service jobs look for?

The top searched job categories for Online Chat Customer Service jobs are:

Online Chat Customer Service jobs near you
Infographic showing various Online Chat Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Online Chat Marketing

Ra

Dedham, MA

$85K - $120K/yr

Full-time

Re-posted 18 days ago

Job description

Company Description

Who are we?

 We are the 13th-largest bank in the United States and operates more than 1,200 branches and approximately 3,200 ATMs across 11 states.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Description

People in this position have been doing:

  • Manage vendor relationships
  • Build upon chat roadmap and socialize 12-18 month strategy
  • Develop, refine and execute online chat and customer engagement recommendations
  • Manage the monthly online chat transcript and metrics analysis
  • Define and build an online chat service program
  • Manage chat script maintenance and compliance
  • Socialize chat program insights and results

Your pay,

  • A base salary of $85,000 - $120,000
  • Bonus of $5,000 - $10,000
  • Relocation assistance
Qualifications

Ideally you'd have:

  • 5 - 7 Years of In-depth understanding of online sales and marketing tactics, online chats, customer engagement and online customer service tactics
  • Ability to manage multiple workstreams, build cross-functional relationships, and manage risk
  • Experience in customer experience design, web analytics, and A/B split
  • Bachelors degree,  BA in eCommerce or Web Marketing preferred, MBA is an added advantage
  • Like to travel (25%)


Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply