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Overnight Chat Customer Service Jobs (NOW HIRING)

Kalorik

Customer Care Specialist

Hialeah, FL · Hybrid

$17 - $18/hr

Here at Kalorik, customer service is the key to everything that we do. We work to deliver high-quality, customer-focused, personable support with great efficiency. You will act as Kalorik's brand

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Overnight Chat Customer Service information

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How much do overnight chat customer service jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for overnight chat customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Overnight Chat Customer Service vs Overnight Phone Customer Service?

AspectOvernight Chat Customer ServiceOvernight Phone Customer Service
Communication MethodText-based chatVoice calls
Work EnvironmentOnline, remoteRemote or call center
Required SkillsTyping speed, written communicationClear speech, listening skills
Common CertificationsCustomer service training, basic tech skillsCustomer service training, communication skills

Both roles involve assisting customers outside regular hours, often remotely. Overnight Chat Customer Service focuses on written communication via chat platforms, ideal for those with strong typing skills. Overnight Phone Customer Service requires verbal communication skills for handling calls. While both roles serve similar industries and require customer service experience, the primary difference lies in the communication method used.

What cities are hiring for Overnight Chat Customer Service jobs? Cities with the most Overnight Chat Customer Service job openings:
What are the most commonly searched types of Chat Customer Service jobs? The most popular types of Chat Customer Service jobs are:
What states have the most Overnight Chat Customer Service jobs? States with the most job openings for Overnight Chat Customer Service jobs include:
Overnight Chat Customer Service jobs near you
Chat Customer Support Representative - AT&T

Chat Customer Support Representative - AT&T

OneTouch Direct

Tampa, FL • On-site

$16 - $20.50/hr

Full-time

Medical, Dental, Vision

Posted 22 days ago

OneTouch Direct rating

5.2

Company rating: 5.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

382nd of 425 rated business services

Job description

Welcome to OneTouch Direct - where we turn customer service into a memorable experience! As a prominent contact center solution provider since 1998, we partner with Fortune 500 companies to ensure their customers receive unparalleled support and service.
We are currently looking for a Chat Customer Support Representative to join our dynamic team! You will be the voice behind the chat, assisting AT&T customers with their inquiries and ensuring they receive top-notch assistance in a timely manner.
Your Role Will Include:
  • Responding to customer inquiries via chat with a friendly and professional demeanor.
  • Resolving issues and providing information about AT&T products and services.
  • Handling customer complaints and questions effectively, ensuring satisfaction.
  • Maintaining a positive attitude while managing multiple chat interactions simultaneously.
  • Documenting conversations and ensuring follow-up where necessary.

Requirements
  • Excellent written communication skills with a friendly and clear tone.
  • Previous experience in a customer service role, particularly in chat support, is a plus.
  • Strong problem-solving skills and the ability to think on your feet.
  • Ability to handle high volumes of chat interactions efficiently.
  • Familiarity with AT&T products and services is advantageous.
  • Proficiency with computers and chat support software.
  • Strong attention to detail and organizational skills.

Benefits
  • The WEEKLY COMISSION will be paid based on performance, you receive can an additional $1, $2, or $3 an hour.
  • Monthly COMISSION - To qualify for the monthly commission, YOU MUST WORK 150 HOURS AND 7 DAY FUNCTION RESOLVE 91% OR HIGHER.
  • Full-Time Hours: 40 hours per week schedule, with overtime opportunities!
  • GREAT Earning Opportunities: Competitive hourly pay PLUS monthly bonus opportunities!
  • Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking!
  • Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
  • Benefits: Health Care Plan (Medical, Dental & Vision)
  • Growth: Opportunity for professional advancement as we grow!
  • Culture: Diverse & Inclusive welcoming culture with Employee Resource Groups

Apply