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Overnight Chat Customer Service Jobs (NOW HIRING)

Marmon

Customer Service Representative

Harrison, OH

$15.25 - $20.75/hr

... service to both internal and external stakeholders. The ideal candidate embodies our company ... chat Customer-focused mindset with adaptability to different personalities, situations, and ...

Ashley Global Retail, LLC

$13 - $17.50/hr

... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...

Ashley Global Retail, LLC

Customer Care Agent

Las Vegas, NV · On-site

$14.75 - $19.75/hr

... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...

Ashley Global Retail, LLC

Customer Care Agent

Clever, MO · On-site

$13.25 - $18/hr

... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...

UPL Limited

Customer Service & Data Lead NA

Cary, NC · On-site

... chat). * Customer Service : Actively monitor customer satisfaction metrics, identify trends, and implement strategic initiatives to enhance customer experience and resolve complex issues promptly.

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Overnight Chat Customer Service information

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How much do overnight chat customer service jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for overnight chat customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Overnight Chat Customer Service vs Overnight Phone Customer Service?

AspectOvernight Chat Customer ServiceOvernight Phone Customer Service
Communication MethodText-based chatVoice calls
Work EnvironmentOnline, remoteRemote or call center
Required SkillsTyping speed, written communicationClear speech, listening skills
Common CertificationsCustomer service training, basic tech skillsCustomer service training, communication skills

Both roles involve assisting customers outside regular hours, often remotely. Overnight Chat Customer Service focuses on written communication via chat platforms, ideal for those with strong typing skills. Overnight Phone Customer Service requires verbal communication skills for handling calls. While both roles serve similar industries and require customer service experience, the primary difference lies in the communication method used.

What cities are hiring for Overnight Chat Customer Service jobs? Cities with the most Overnight Chat Customer Service job openings:
What are the most commonly searched types of Chat Customer Service jobs? The most popular types of Chat Customer Service jobs are:
What states have the most Overnight Chat Customer Service jobs? States with the most job openings for Overnight Chat Customer Service jobs include:
Overnight Chat Customer Service jobs near you
Overnight Customer Service Representative

Overnight Customer Service Representative

Advance Financial

Nashville, TN • On-site

$16 - $24/hr

Full-time

Medical, Retirement, PTO

Posted 18 days ago

Job description

Looking for an overnight position that uses your incredible customer service skills?

We are looking for people just like you! Our Overnight Customer Service Representatives help customers online, in person, and over the phone. You'll provide our customers with a world-class customer experience.

What You'll Do

  • Welcome customers and work to provide the best customer experience possible
  • Help customers complete applications for lines of credit and installment loans
  • Work with team leads to meet and exceed monthly goals
  • Accurately assist customers with loan applications to completion
  • Answer any and all customer questions
  • Use company best practices to provide consistent and amazing customer service
  • Work with money being able to reconcile a cash drawer accurately is a must!
  • Listen and be able to build relationships with your customers and teammates
  • Participates in ongoing learning and development

What We're Looking For

  • High School Graduate or equivalent
  • Phone Customer Service experience preferred
  • Dedication to helping others
  • Experience in service-related field (cash handling experience preferred)
  • Must be willing to work in an environment where performance will be measured and judged
  • Must have reliable transportation
  • Understand the demands of working in a retail environment
  • Excellent sales skills focused on growing the company
  • Must be observant and have great judgment
  • Stay coachable this is one of the keys to growing with our company
  • Computer proficiency required

Benefits We Offer

Working at Advance Financial is more than just another job. We pride ourselves on creating a world-class experience for our customers and employees. Some of our benefits include:

  • $500 Sign-on Bonus paid after 90 days of employment
  • Generous PTO and paid time off to volunteer
  • Paid parental leave
  • 100% company-paid health insurance
  • 401k with 5% company match
  • Student Loan Repayment Plan

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. He or she must be able to work with a computer screen that is quickly changing and flashing the user to be alert of specific information. Must be available to work all shifts, days, evenings, nights and weekends. Must be able to stand, stoop, bend, and reach overhead for up to 12 hours with little rest, except for unpaid meal break.
Work Environment

Fast-paced retail service environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
AAP/EEO Statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at the Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, or any other characteristic protected by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training. Any employees with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of their immediate supervisor and/or the VP, Human Resources. Employees can raise concerns and make reports without fear of reprisal. Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary action, up to and including termination of employment.

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