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Online Chat Customer Service Jobs (NOW HIRING)

We're looking for a Live Chat Agent to provide real-time customer support via online chat platforms ... Experience in customer service or a related field. * Proficiency in live chat software and CRM ...

Online Live Chat

San Jose, CA · Remote

$18 - $25/hr

Requirements/Responsibilities What You'll Do Respond to customer questions through online live chat ... This position is designed for individuals looking to gain valuable remote customer service and ...

New

Customer Service Support Specialist (***)

Milwaukie, OR · On-site

$21.30 - $23.96/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... online chat) and updates. * Prior experience or basic understanding of claims processing ... Customer Service escalations, Technical Support or Online Chat. * Strong time management, planning ...

New

Customer Service Representative

Sanford, FL · On-site

$14.50 - $19.50/hr

... online chat, or in person to provide support and information on products or services. · Collects and enters orders for new or additional products or services. · Fields customer questions and ...

Customer Service

Rockville, MD · On-site

  • Medical

  • Retirement

Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services. * Collects and enters orders for new or additional products or ...

Customer Service Representative

Boston, MA · On-site

$17.50 - $23.75/hr

To join our customer service team, you should be comfortable supporting customers via the phone, on ... Actively engage customers in on-line chat context * Additional duties as assigned and deemed ...

To join our customer service team, you should be comfortable supporting customers via the phone, on ... Actively engage customers in on-line chat context * Additional duties as assigned and deemed ...

Customer Service Representative

Suffern, NY

$16.25 - $22.25/hr

To join our customer service team, you should be comfortable supporting customers via the phone, on ... Actively engage customers in on-line chat context * Additional duties as assigned and deemed ...

Showing results 21-40

Online Chat Customer Service information

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$26

How much do online chat customer service jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for online chat customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the biggest challenges online chat customer service representatives face when handling multiple customer conversations simultaneously?

One of the primary challenges for Online Chat Customer Service representatives is efficiently managing several chat sessions at once without compromising the quality of support. This requires strong multitasking skills, attention to detail, and the ability to quickly switch contexts between different customer issues. Representatives often use predefined templates and knowledge bases to maintain consistency and speed, but must also personalize responses to address specific customer needs. Staying organized and calm under pressure is key to ensuring that all customers receive timely and accurate assistance.

What is the difference between Online Chat Customer Service vs Call Center Customer Service?

AspectOnline Chat Customer ServiceCall Center Customer Service
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentRemote or office-based, online platformCall center, often office-based or remote
Communication ModeText-based chatVoice calls
Industry UsageRetail, tech support, e-commerceTelecommunications, retail, finance

Online Chat Customer Service and Call Center Customer Service both require strong communication skills and customer-focused credentials. The main difference lies in their communication mode: online chat involves text-based interactions, while call center roles are voice-based. Both roles are prevalent across various industries, with online chat often suited for remote work and quick responses, whereas call centers may involve more direct voice engagement.

What are the key skills and qualifications needed to thrive as an online chat customer service representative?

To thrive as an Online Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Salesforce is typically required. Patience, empathy, and the ability to multitask efficiently help you stand out in this role. These skills and qualities are crucial for delivering timely, accurate support and building positive customer experiences in a digital environment.

What is an online chat customer service representative?

Online chat customer service representatives are professionals who assist customers through live chat platforms on websites or apps. They answer questions, resolve issues, and provide information about products or services in real time. Their main goal is to ensure customer satisfaction by offering prompt and effective support without the need for phone calls. These representatives must have excellent communication skills, be tech-savvy, and often manage multiple conversations at once.
More about Online Chat Customer Service jobs

What cities are hiring for Online Chat Customer Service jobs?

Cities with the most Online Chat Customer Service job openings:

What are the most commonly searched types of Chat Customer Service jobs?

The most popular types of Chat Customer Service jobs are:

What states have the most Online Chat Customer Service jobs?

States with the most job openings for Online Chat Customer Service jobs include:

What job categories do people searching Online Chat Customer Service jobs look for?

The top searched job categories for Online Chat Customer Service jobs are:

Infographic showing various Online Chat Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Other

Re-posted 22 days ago


Job description

We're looking for a Live Chat Agent to provide real-time customer support via online chat platforms. You'll address inquiries, resolve issues, and deliver a positive experience with professionalism and efficiency.
Responsibilities:

  • Respond to customer inquiries promptly and professionally.
  • Resolve complaints and escalate complex issues when needed.
  • Manage multiple chats simultaneously while maintaining quality.
  • Update customer interaction records and provide feedback for process improvements.
Requirements:
  • Excellent written communication and multitasking skills.
  • Experience in customer service or a related field.
  • Proficiency in live chat software and CRM tools.

Benefits:
Competitive salary, flexible hours, and growth opportunities.
Join us to make a difference in customer satisfaction!