Tampa, FL · On-site
$109K - $142K/yr
IVR/Chat Developer (Amelia) Location: San Antonio TX/Plano TX/Phoenix AZ/Tampa FL/Chesapeake VA ... Expertise in speech-to-text, text-to-speech, and designing natural, human-like voice conversations ...
Tampa, FL · On-site
$109K - $142K/yr
IVR/Chat Developer (Amelia) Location: San Antonio TX/Plano TX/Phoenix AZ/Tampa FL/Chesapeake VA ... Expertise in speech-to-text, text-to-speech, and designing natural, human-like voice conversations ...
Answer incoming chat and text messages from the 988 Crisis and Suicide Lifeline from clients needing online emotional support. * Ensure you meet all 988 Crisis and Suicide Lifeline performance ...
Answer incoming chat and text messages from the 988 Crisis and Suicide Lifeline from clients needing online emotional support. * Ensure you meet all 988 Crisis and Suicide Lifeline performance ...
Tampa, FL · On-site
$45K - $66K/yr
Handle the most complex products, calls, emails or text / chat sessions. * Answer high-volume, inbound calls or texts from current customers in a timely manner. Provide exceptional customer service ...
Tampa, FL · On-site
$45K - $66K/yr
Handle the most complex products, calls, emails or text / chat sessions. * Answer high-volume, inbound calls or texts from current customers in a timely manner. Provide exceptional customer service ...
Clearwater, FL · On-site +1
$25/hr
Answer incoming chat and text messages from the 988 Crisis and Suicide Lifeline from clients needing online emotional support. * Ensure you meet all 988 Crisis and Suicide Lifeline performance ...
Clearwater, FL · On-site +1
$25/hr
Answer incoming chat and text messages from the 988 Crisis and Suicide Lifeline from clients needing online emotional support. * Ensure you meet all 988 Crisis and Suicide Lifeline performance ...
Clearwater, FL · On-site
$25/hr
Answer incoming chat and text messages from the 988 Crisis and Suicide Lifeline from clients needing online emotional support. * Ensure you meet all 988 Crisis and Suicide Lifeline performance ...
Clearwater, FL · On-site
$25/hr
Answer incoming chat and text messages from the 988 Crisis and Suicide Lifeline from clients needing online emotional support. * Ensure you meet all 988 Crisis and Suicide Lifeline performance ...
Clearwater, FL · On-site +1
$25/hr
Answer incoming chat and text messages from the 988 Crisis and Suicide Lifeline from clients needing online emotional support. * Ensure you meet all 988 Crisis and Suicide Lifeline performance ...
Clearwater, FL · On-site +1
$25/hr
Answer incoming chat and text messages from the 988 Crisis and Suicide Lifeline from clients needing online emotional support. * Ensure you meet all 988 Crisis and Suicide Lifeline performance ...
Tampa, FL · On-site
$16 - $21.25/hr
Respond to inquiries and questions from agents, customers and internal departments via text,chat, email, and phone. * Provide agents and insured customers accurate information. * Research and resolve ...
Tampa, FL · On-site
$16 - $21.25/hr
Respond to inquiries and questions from agents, customers and internal departments via text,chat, email, and phone. * Provide agents and insured customers accurate information. * Research and resolve ...
Responsibilities As an Internet Sales Representative, you will interact with customers through email, text, chat, and phone to guide them through their vehiclebuying process. Your goal is to create ...
Responsibilities As an Internet Sales Representative, you will interact with customers through email, text, chat, and phone to guide them through their vehiclebuying process. Your goal is to create ...
Responsibilities As an Internet Sales Representative, you will interact with customers through email, text, chat, and phone to guide them through their vehiclebuying process. Your goal is to create ...
Responsibilities As an Internet Sales Representative, you will interact with customers through email, text, chat, and phone to guide them through their vehiclebuying process. Your goal is to create ...
Responsibilities As an Internet Sales Representative, you will interact with customers through email, text, chat, and phone to guide them through their vehiclebuying process. Your goal is to create ...
Responsibilities As an Internet Sales Representative, you will interact with customers through email, text, chat, and phone to guide them through their vehiclebuying process. Your goal is to create ...
Tampa, FL · On-site
$15.50 - $20.50/hr
Respond to inquiries and questions from agents, customers and internal departments via text,chat, email, and phone. * Provide agents and insured customers accurate information. * Research and resolve ...
Tampa, FL · On-site
$15.50 - $20.50/hr
Respond to inquiries and questions from agents, customers and internal departments via text,chat, email, and phone. * Provide agents and insured customers accurate information. * Research and resolve ...
Responsibilities As an Internet Sales Representative, you will interact with customers through email, text, chat, and phone to guide them through their vehicle-buying process. Your goal is to create ...
Responsibilities As an Internet Sales Representative, you will interact with customers through email, text, chat, and phone to guide them through their vehicle-buying process. Your goal is to create ...
Daytona Beach, FL · On-site
$40K - $49K/yr
Responsibleforproactively communicating to students via email, text/chat, phone, in person meetings and virtual meetings. Advisors will promote student/advisor appointments and student engagement at ...
Daytona Beach, FL · On-site
$40K - $49K/yr
Responsibleforproactively communicating to students via email, text/chat, phone, in person meetings and virtual meetings. Advisors will promote student/advisor appointments and student engagement at ...
Daytona Beach, FL · On-site
$40K - $49K/yr
Responsibleforproactively communicating to students via email, text/chat, phone, in person meetings and virtual meetings. Advisors will promote student/advisor appointments and student engagement at ...
Daytona Beach, FL · On-site
$40K - $49K/yr
Responsibleforproactively communicating to students via email, text/chat, phone, in person meetings and virtual meetings. Advisors will promote student/advisor appointments and student engagement at ...
Daytona Beach, FL · On-site
$40K - $49K/yr
Responsibleforproactively communicating to students via email, text/chat, phone, in person meetings and virtual meetings. Advisors will promote student/advisor appointments and student engagement at ...
Daytona Beach, FL · On-site
$40K - $49K/yr
Responsibleforproactively communicating to students via email, text/chat, phone, in person meetings and virtual meetings. Advisors will promote student/advisor appointments and student engagement at ...
Daytona Beach, FL · Hybrid
$40K - $49K/yr
Proactively engage with students through phone, email, text/chat, and virtual meetings to provide guidance, answer questions, and address barriers to persistence. * Support at-risk students by ...
Daytona Beach, FL · Hybrid
$40K - $49K/yr
Proactively engage with students through phone, email, text/chat, and virtual meetings to provide guidance, answer questions, and address barriers to persistence. * Support at-risk students by ...
Daytona Beach, FL · Hybrid
$40K - $49K/yr
Proactively engage with students through phone, email, text/chat, and virtual meetings to provide guidance, answer questions, and address barriers to persistence. * Support at-risk students by ...
Daytona Beach, FL · Hybrid
$40K - $49K/yr
Proactively engage with students through phone, email, text/chat, and virtual meetings to provide guidance, answer questions, and address barriers to persistence. * Support at-risk students by ...
Daytona Beach, FL · On-site
$40K - $49K/yr
Responsible for proactively communicating to students via email, text/chat, phone, in person meetings and virtual meetings. Advisors will promote student/advisor appointments and student engagement ...
Daytona Beach, FL · On-site
$40K - $49K/yr
Responsible for proactively communicating to students via email, text/chat, phone, in person meetings and virtual meetings. Advisors will promote student/advisor appointments and student engagement ...
Works at a basic level to leverage digital communication (email, text, chat, social media) to create positive, defining moments for customers. Typically works under close supervision. * Works at a ...
Works at a basic level to leverage digital communication (email, text, chat, social media) to create positive, defining moments for customers. Typically works under close supervision. * Works at a ...
Daytona Beach, FL · On-site
$43K/yr
Proactively engage with students through phone, email, text/chat, and virtual meetings to provide guidance, answer questions, and address barriers to persistence. * Support at-risk students by ...
Daytona Beach, FL · On-site
$43K/yr
Proactively engage with students through phone, email, text/chat, and virtual meetings to provide guidance, answer questions, and address barriers to persistence. * Support at-risk students by ...
$21.3K - $27.4K
3% of jobs
$27.4K - $33.6K
7% of jobs
$33.6K - $39.7K
9% of jobs
$42K is the 25th percentile. Wages below this are outliers.
$39.7K - $45.9K
16% of jobs
The median wage is $51K / yr.
$45.9K - $52K
18% of jobs
$52K - $58.2K
15% of jobs
$61.3K is the 75th percentile. Wages above this are outliers.
$58.2K - $64.3K
14% of jobs
$64.3K - $70.5K
2% of jobs
$70.5K - $76.6K
6% of jobs
$76.6K - $82.8K
4% of jobs
$82.8K - $88.9K
5% of jobs
$21.3K
$54.4K
$88.9K
To thrive as a Text Chat agent, you need excellent written communication skills, fast and accurate typing abilities, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and live chat platforms is typically required, with some employers providing in-house training or certifications. Outstanding candidates demonstrate attention to detail, patience, and the ability to multitask efficiently in a fast-paced environment. These skills are essential to ensure clear, helpful, and timely responses that enhance customer satisfaction and support company goals.
A Text Chat job involves communicating with customers or clients through text-based platforms like live chat, social media, or messaging apps. Responsibilities may include answering questions, resolving issues, providing support, or assisting with sales. This role requires strong typing skills, excellent written communication, and the ability to multitask. Many companies offer remote text chat positions, making it a popular option for those seeking flexible work.
Design system prompts and user journeys for IVR and chat solutions using Amelia.
Improve model accuracy through training and tuning of NLP models.
Integrate Amelia with enterprise applications and backend systems.
Location: San Antonio TX/Plano TX/Phoenix AZ/Tampa FL/Chesapeake VA/Colorado Springs CO (Onsite)
Full Time Employment
Must Have Technical/Functional Skills
• The candidate should have strong experience working with Amelia (Sound Hound) for Service Desk Automation.
• Should have created Automation solutions using Chat-bots and IVA Bots in Amelia.
• Must have strong experience integrating Amelia with tools like AWS Connect, Backend APIs, Webhooks, ITSM tools like ServiceNow, Jira, Rally, Contact center technologies, ADS, SSO, LDAP, Scripting in Python Javascript, React Js.
• Should have good communication skills and should have worked in Onshore - Offshore model
Roles & Responsibilities
• Designing Dialogues: Crafting system prompts and user journeys.
• Training and Tuning: Improving model accuracy (NLP).
• System Integration: Connecting Amelia to enterprise applications.
• Solution Architecture: Ability to design, build, and deploy conversational solutions for customer service or internal IT
• Voice Bot Development: Expertise in speech-to-text, text-to-speech, and designing natural, human-like voice conversations.
• NLP & Machine Learning: Strong background in Natural Language Processing, intent recognition, and entity extraction.
• Integration Skills: Experience connecting bots to backend systems via APIs (REST, SOAP, XML).
Sourced by ZipRecruiter
AceStack is a global IT consulting & Staffing agency. We deal in Health care (Nursing, Allied, Clinical/Non-clinical) Staffing, Engineering Staffing & I.T. Staffing. Founded in 2017 in New Jersey, AceStack has reported consistent growth and profit every year and carries zero debt. AceStack consultants are placed across USA, Canada, Mexico, and Asia. In addition to our headquarters in New Jersey – USA, we also have offices in Canada, Noida, and Ahmedabad. AceStack’s exceptionally high-touch service keeps our clients satisfied and our Consultants/Travelers engaged. We believe in investing in our Consultants/Clients in a variety of ways. We employ AceStack ambassador who helps guide Consultants through the on-boarding process and ensure the transition into their new role with our Client is seamless. We also have dedicated Consultant care representatives located throughout our organization who provide the same level of attention throughout our Consultant’s tenure. Due to this level of attention and care, AceStack enjoys not only one of the highest retention rates in the staffing industry but also one of the highest redeployment rates in the industry.
