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Remote Mobile Text Chat Operator Jobs in Florida

Quora

iOS Engineer -Remote

Tallahassee, FL · Remote

$166.68K - $191.40K/yr

Poe: a platform providing millions of global users with one place to chat, explore and build with a ... If you have a passion for AI, emerging technologies, and mobile development, this is a unique ...

Quora

iOS Engineer -Remote

Orlando, FL · Remote

$166.68K - $191.40K/yr

Poe: a platform providing millions of global users with one place to chat, explore and build with a ... If you have a passion for AI, emerging technologies, and mobile development, this is a unique ...

Quora

iOS Engineer -Remote

Pensacola, FL · Remote

$166.68K - $191.40K/yr

Poe: a platform providing millions of global users with one place to chat, explore and build with a ... If you have a passion for AI, emerging technologies, and mobile development, this is a unique ...

Quora

iOS Engineer -Remote

Boca Raton, FL · Remote

$166.68K - $191.40K/yr

Poe: a platform providing millions of global users with one place to chat, explore and build with a ... If you have a passion for AI, emerging technologies, and mobile development, this is a unique ...

Quora

iOS Engineer -Remote

Hialeah, FL · Remote

$166.68K - $191.40K/yr

Poe: a platform providing millions of global users with one place to chat, explore and build with a ... If you have a passion for AI, emerging technologies, and mobile development, this is a unique ...

Quora

iOS Engineer -Remote

Melbourne, FL · Remote

$166.68K - $191.40K/yr

Poe: a platform providing millions of global users with one place to chat, explore and build with a ... If you have a passion for AI, emerging technologies, and mobile development, this is a unique ...

Quora

iOS Engineer -Remote

Fort Myers, FL · Remote

$166.68K - $191.40K/yr

Poe: a platform providing millions of global users with one place to chat, explore and build with a ... If you have a passion for AI, emerging technologies, and mobile development, this is a unique ...

Quora

iOS Engineer -Remote

Lake Worth, FL · Remote

$166.68K - $191.40K/yr

Poe: a platform providing millions of global users with one place to chat, explore and build with a ... If you have a passion for AI, emerging technologies, and mobile development, this is a unique ...

Quora

iOS Engineer -Remote

Tampa, FL · Remote

$166.68K - $191.40K/yr

Poe: a platform providing millions of global users with one place to chat, explore and build with a ... If you have a passion for AI, emerging technologies, and mobile development, this is a unique ...

Quora

iOS Engineer -Remote

Saint Petersburg, FL · Remote

$166.68K - $191.40K/yr

Poe: a platform providing millions of global users with one place to chat, explore and build with a ... If you have a passion for AI, emerging technologies, and mobile development, this is a unique ...

Quora

iOS Engineer -Remote

Jacksonville, FL · Remote

$166.68K - $191.40K/yr

Poe: a platform providing millions of global users with one place to chat, explore and build with a ... If you have a passion for AI, emerging technologies, and mobile development, this is a unique ...

Quora

iOS Engineer -Remote

Miami, FL · Remote

$166.68K - $191.40K/yr

Poe: a platform providing millions of global users with one place to chat, explore and build with a ... If you have a passion for AI, emerging technologies, and mobile development, this is a unique ...

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Remote Mobile Text Chat Operator information

What are the key skills and qualifications needed to thrive as a Remote Mobile Text Chat Operator, and why are they important?

To excel as a Remote Mobile Text Chat Operator, you need strong written communication skills, fast and accurate typing abilities, and a high level of attention to detail, typically requiring a high school diploma or equivalent. Familiarity with chat platforms, CRM systems, and basic computer literacy are commonly expected. Exceptional customer service skills, professionalism, and the ability to multitask effectively make candidates stand out. These skills are crucial for providing timely, accurate, and engaging responses that ensure customer satisfaction and maintain the company's reputation.

What are some common challenges faced by Remote Mobile Text Chat Operators, and how can they be managed effectively?

Remote Mobile Text Chat Operators often encounter challenges such as maintaining high-quality conversations during repetitive tasks, managing multiple chats simultaneously, and ensuring timely responses while working independently. To manage these effectively, operators can develop strong time management skills, use organizational tools to track active conversations, and take regular breaks to avoid burnout. Additionally, staying engaged with team chats or support channels can help operators stay connected and seek guidance when needed.

What is a Remote Mobile Text Chat Operator?

A Remote Mobile Text Chat Operator is a professional who communicates with clients or customers through text-based platforms, such as SMS or in-app chat, usually from a remote location. Their primary duties often include answering questions, providing customer support, engaging in casual conversation, or moderating chat rooms. This role typically requires good typing skills, strong communication abilities, and the capacity to handle multiple conversations at once. Operators may work for customer service companies, entertainment platforms, or online communities. The work schedule is often flexible, allowing operators to work from home.

What is the difference between Remote Mobile Text Chat Operator vs Customer Service Representative?

AspectRemote Mobile Text Chat OperatorCustomer Service Representative
CredentialsBasic communication skills, sometimes prior experience in chat supportHigh school diploma or equivalent, customer service training often preferred
Work EnvironmentRemote, online chat platforms, flexible hoursRemote or on-site, phone and email support, standard or flexible hours
Industry UsageOnline chat support for various companies, tech, retail, servicesCustomer support across industries, including retail, telecom, finance

The main difference is that Remote Mobile Text Chat Operators focus specifically on providing support via text chat on mobile devices, often requiring quick typing skills and familiarity with chat platforms. Customer Service Representatives may handle multiple channels like phone, email, and chat, and may work in a broader range of industries. Both roles require strong communication skills, but the chat operator role is more specialized for mobile text interactions.

What are popular job titles related to Remote Mobile Text Chat Operator jobs in Florida? For Remote Mobile Text Chat Operator jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Mobile Text Chat Operator jobs in Florida look for? The top searched job categories for Remote Mobile Text Chat Operator jobs in Florida are:
What cities in Florida are hiring for Remote Mobile Text Chat Operator jobs? Cities in Florida with the most Remote Mobile Text Chat Operator job openings:
Remote Mobile Text Chat Operator jobs near you

Chat Ticketing Support Representative

Leading Edge Connections, LLC

Tampa, FL • On-site, Remote

$14 - $16/hr

Contractor

Posted 29 days ago

Job description

Job Description: Chat Ticketing Support Representative - 100% Remote Position
Join the LEC Family-where connection, fun, and flexibility meet great customer service!
Leading Edge Connections, LLC is a full-service virtual contact center built around people and performance. Our 100% remote teams thrive on collaboration, innovation, and heart-because great results come from great people.
Do you love helping others and keeping things running smoothly behind the screen? Are you quick on your keyboard and passionate about delivering top-tier customer experiences?
Day-to-Day Project Tasks:
  • Support customers via chat, email, and phone through Gorgias and other CRM tools.
  • Help fans with orders, password resets, website support, and product troubleshooting.
  • Use and maintain macros, tags, and workflows to streamline service.
  • Accurately document interactions and follow up on open issues.
  • Identify trends or recurring issues and share insights with the team.
  • Deliver quick, thoughtful, and empathetic resolutions-ideally on the first contact!

What We're Looking For:
  • Previous CRM experience required (Gorgias a big plus!)
  • Strong typing, multitasking, and communication skills.
  • Positive, team-oriented attitude-and a love for helping people.

If you're ready to join a remote team that values energy, excellence, and connection-apply today and let's make great customer experiences together!
Qualifications:
  • 1-3 years call center chat/call/ticketing experience required
  • Technical experience strongly preferred, experience in current CRMs
  • Ability to type 30 wpm with 90% accuracy or above consistently
  • Strong messaging communication skills, active listening abilities
  • Ability to work independently and utilize resources to resolve customer issues
  • Great understanding of text and chat acronyms
  • Have excellent grammar, but also know when to use the lingo
  • Previous work from home experience preferred
  • Committed to meeting client metrics & goals/ability to implement actions for improvement

• Must have a High School Diploma or equivalent
Hardware/Software Requirements:
  • Your own computer (you have the freedom to create your own home office)
  • Processor: Intel® Core™ i5 5200 Series or greater: all computers must be at least 4-cores with those being performance cores
    • ex: if you have a 10 core computer with only 2 efficiency cores, then you do not have a 4-core processor.)
      • Please double check your computer setting to ensure you have 4-cores
  • Memory: 8GB on Windows 10 or higher / 10 64 bits
  • Screen Resolution: 1280x768 or higher
  • dual monitors required
    • (this will ensure you can work efficiently on client systems)
  • Reliable High Speed Internet with an ethernet connection.
  • USB headset (noise canceling)
  • NO Chromebooks, iPads, MacBooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
  • Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
  • Must be hardwired to router
  • Firewall must be enabled (Will be checked prior to allowing login to system)

Responsibilities
  • Express genuine empathy and concern for your customers' issues and address as if they were your own
  • Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or products
  • Ability to identify high-risk customer situations and escalate appropriately without hesitation
  • Able to keep up with multiple chats at a time
  • Accurately document all required information and chat details in the ticketing system
  • Respond to and resolve open issues in an appropriate timeframe
  • Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management
  • Ability to multi-task using multiple systems
  • Skillfully change from one task to another without loss of efficiency or composure
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Remain positive and professional in all customer interactions
  • Flexibility to cross train as requested

Job Type:
-1099 Contract
-Seasonal Full-time up to 40hours and switch to Part-Time-Flex after busy season up to 20-40hours
Paid Training up to $13 per hour
Pay: (base plus bonus structure) Up to $14-16.00 per hour
Must be able to work 40 hours per week during the paid training & busy season
Work Setting/Perks:
  • Work from home

Experience level:
  • 1-3 years

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