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Remote Crisis Text Line Jobs in Florida (NOW HIRING)

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Remote Crisis Text Line information

What are the key skills and qualifications needed to thrive as a Remote Crisis Text Line counselor?

To thrive as a Remote Crisis Text Line Counselor, you need strong active listening, emotional intelligence, and crisis intervention skills, often supported by completion of specialized training in crisis support. Familiarity with digital communication platforms and adherence to confidentiality protocols are essential. Compassion, resilience, and the ability to remain calm under pressure are critical soft skills in this role. These skills ensure that counselors can provide effective support to individuals in crisis, maintain professional boundaries, and contribute to positive outcomes during high-stress interactions.

What is a Remote Crisis Text Line counselor?

A Remote Crisis Text Line counselor is a trained volunteer or professional who provides emotional support, crisis intervention, and resources to individuals in distress through text messaging. They work remotely, allowing them to assist people from anywhere with an internet connection. Counselors respond to texters experiencing a variety of mental health challenges, such as anxiety, depression, or suicidal thoughts, and guide them to de-escalate their situation and find appropriate help. This role requires empathy, active listening skills, and the ability to remain calm under pressure.

What are some common challenges faced by Remote Crisis Text Line counselors, and how can they be managed?

Remote Crisis Text Line counselors often encounter emotionally intense conversations and may feel challenged by the need to provide effective support without face-to-face interaction. Managing emotional boundaries and self-care is essential to avoid burnout. Counselors benefit from regular supervision, team debriefings, and access to mental health resources provided by the organization. Staying connected with fellow counselors through online platforms also helps foster a supportive work environment and encourages shared learning.

What is the difference between Remote Crisis Text Line vs Remote Crisis Counselor?

AspectRemote Crisis Text LineRemote Crisis Counselor
CredentialsTraining in crisis intervention, mental health awarenessSimilar training in crisis management, mental health certifications often preferred
Work EnvironmentOnline, remote text-based platformRemote, often via phone or chat platforms
Employer & IndustryNonprofit organizations, mental health servicesHealthcare providers, mental health agencies
Search & Comparison IntentHigh overlap in crisis intervention roles, text-based supportSimilar roles in mental health support, differing in communication mode

Both roles involve providing mental health support remotely, with the main difference being the communication mode—text-based for Remote Crisis Text Line and often voice or chat for Remote Crisis Counselor. They share similar training requirements and are employed in mental health organizations, making them closely related in the crisis intervention field.

What are the most commonly searched types of Crisis Text Line jobs in Florida? The most popular types of Crisis Text Line jobs in Florida are:
What are popular job titles related to Remote Crisis Text Line jobs in Florida? For Remote Crisis Text Line jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Crisis Text Line jobs in Florida look for? The top searched job categories for Remote Crisis Text Line jobs in Florida are:
What cities in Florida are hiring for Remote Crisis Text Line jobs? Cities in Florida with the most Remote Crisis Text Line job openings:
Remote Crisis Text Line jobs near you
Infographic showing various Remote Crisis Text Line job openings in Florida as of July 2026, with employment types broken down into 10% Internship, 76% Full Time, and 14% Part Time. Highlights an 100% Remote job distribution.

Tier 3 Scheduler - Multiple Shifts

Precision Imaging Centers

Fleming Island, FL • Remote

$17 - $19/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Description

Tier 3 Scheduler


Schedule: Monday-Friday, 8 AM to 4:30 PM or 10 AM to 6:30 PM


Reports To: Call Center Manager


About Precision Imaging Centers 


Precision Imaging Centers is a fast-growing, patient-focused diagnostic imaging organization providing advanced MRI, CT, Mammography, Ultrasound, and X-ray services throughout Northeast Florida. Our mission is simple: to deliver superior care and exceptional clarity. We pride ourselves on compassionate service, state-of-the-art technology, and a team culture built on excellence, collaboration, and continuous growth.


We are currently seeking a skilled Tier 3 Agent to join our Scheduling/Call Center team. This is a key role supporting high-volume patient interactions and ensuring a seamless, accurate scheduling experience. This is a remote, work from home position.


Job Summary

A Tier 3 Agent is responsible for handling inbound and outbound calls for general scheduling, auto/legal scheduling, breast scheduling, and text line messaging. The Tier 3 Agent must demonstrate strong knowledge of breast scheduling protocols across all locations, communicate with patients professionally in a clinical setting, follow Director of Breast Imaging protocols, and review provider orders for accuracy and compliance. Contacting providers to clarify protocols may be required, with guidance available from a technologist, lead, or supervisor.


Key Responsibilities
  • Handle inbound/outbound calls for general, auto/legal, and breast scheduling; answer calls within 20 seconds to ensure efficient patient support.  
  • Maintain required productivity standards: minimum 25 exams scheduled per day and 80 calls made/received daily.  
  • Collect and verify health insurance and financial information according to established protocols.  
  • Review patient orders, demographics, and insurance details for accuracy.  
  • Identify complex situations and escalate to senior schedulers or supervisors as appropriate.  
  • Provide call triage support, including messages for other departments.  
  • Respond to text line messages within 3 minutes.  
  • Manage worklists assigned by the Breast Scheduling Lead or Call Center Manager.  
  • Respond to scheduling-related emails and correspondence.  
  • Use Ikonopedia to manage follow-up recommendations.  
  • Clearly explain preparation instructions to patients.  
  • Discuss costs with patients and accurately answer billing questions.  
  • Contact referring providers to obtain missing or unclear order information.  
  • Schedule auto/legal patients for transportation using Uber Business.  
  • Maintain high accuracy while multitasking in a fast-paced environment.  
  • Receive and process incoming faxes promptly and correctly.  
Qualifications
  • High school diploma or equivalent required  
  • Previous experience in healthcare appointment scheduling preferred, especially in breast imaging  
  • Customer service experience required  
  • Experience with insurance authorization and healthcare contracts preferred  
  • Knowledge of medical terminology, diagnostic procedures, and billing/authorization helpful  
  • Strong verbal communication, problem-solving, and organizational skills  
  • Ability to follow detailed instructions with accuracy  
  • Ability to meet tight deadlines while delivering excellent customer service  
  • Ability to multitask efficiently with speed and accuracy  
  • Internal candidates must meet all current job expectations (KPI, metrics, quality)  
Physical & Lifting Requirements
  • Extended periods of sitting and phone/computer work  
  • Occasional minimal repetitive motions: bending, stooping, twisting, walking, standing, reaching overhead  
  • Light pushing or pulling as needed  
Benefits (Full-Time Employees)

Precision Imaging Centers offers a comprehensive benefits package, including:

  • Medical, Dental, and Vision insurance  
  • Company-paid Life Insurance  
  • Short- and Long-Term Disability options  
  • 401(k) with company match  
  • Paid Time Off and Paid Holidays  
  • Employee Assistance Program  
  • Employee Imaging Discounts  
  • Opportunities for career development and internal growth  

Requirements

  • High school diploma or equivalent required  
  • Previous experience in healthcare appointment scheduling preferred, especially in breast imaging  
  • Customer service experience required  
  • Experience with insurance authorization and healthcare contracts preferred  
  • Knowledge of medical terminology, diagnostic procedures, and billing/authorization helpful  
  • Strong verbal communication, problem-solving, and organizational skills  
  • Ability to follow detailed instructions with accuracy  
  • Ability to meet tight deadlines while delivering excellent customer service  
  • Ability to multitask efficiently with speed and accuracy  
  • Internal candidates must meet all current job expectations (KPI, metrics, quality)  

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