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Remote Chat Text Support Jobs in Florida (NOW HIRING)

Orlando Informer

Guest Experience Coordinator

Orlando, FL · On-site +1

$20.50 - $24/hr

You'll support guests throughout their experience with Orlando Informer, from answering questions ... Communicate with guests across telephone, live chat, text, email, Instagram, Facebook, and X.

Cecelia Health

Telehealth Registered Dietitian

Orlando, FL · On-site +1

$42 - $47/hr

... phone, video, chat, text, and email. * Provide medication management and support for comorbidities related to obesity under the supervision of assigned physicians. * Engage in remote patient ...

ESSENCE JOURNEY

Remote Customer Support Specialist

Orlando, FL · Remote

$16.75 - $22.75/hr

Job Summary We are seeking a professional and customer-focused Remote Customer Support Specialist ... Respond to customer inquiries through email, chat, and other communication channels. * Provide ...

Remotetravelcareers

Travel Customer Support

Miami, FL · Remote

$16.25 - $20.75/hr

We are seeking a remote Travel Customer Support representative to handle customer questions ... Provide clear and friendly support through phone, email, or chat. * Answer basic travel questions ...

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All JobsChat Text Support JobsRemote Chat Text Support JobsRemote Chat Text Support Jobs in Florida

Remote Chat Text Support information

What is remote chat text support?

Remote Chat Text Support jobs involve assisting customers or clients through online chat platforms, answering their questions, resolving issues, and providing information about products or services. These roles are typically performed from home or another remote location using a computer and reliable internet connection. Tasks may include technical support, order processing, account troubleshooting, or general customer service, depending on the employer. Strong written communication skills and the ability to multitask are essential for success in this role.

What are the key skills and qualifications needed to thrive as a remote chat text support specialist?

To thrive as a Remote Chat Text Support specialist, you need strong written communication skills, fast and accurate typing, and a good understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required. Patience, empathy, and problem-solving abilities are critical soft skills for effectively addressing customer concerns. These skills ensure efficient, clear, and positive interactions with customers, which are vital for customer satisfaction and retention in remote support roles.

What are some common challenges faced in a remote chat text support role, and how can I prepare for them?

One common challenge in Remote Chat Text Support is managing multiple conversations simultaneously while maintaining high-quality, accurate responses. It's important to develop strong multitasking and written communication skills, as well as familiarity with the company's products or services. Additionally, working remotely can require extra self-motivation and time management, since you won't have in-person supervision. Being proactive in learning company resources and establishing a comfortable, distraction-free workspace can help you succeed in this role.

What is the difference between Remote Chat Text Support vs Remote Email Support?

AspectRemote Chat Text SupportRemote Email Support
CredentialsBasic customer service skills, sometimes certifications in communicationSame as chat support, often requiring strong written communication skills
Work EnvironmentReal-time chat platform, live interactionEmail platform, asynchronous communication
Industry UsageCustomer service, tech support, e-commerceCustomer service, technical support, sales
Search & Comparison IntentOften compared for real-time vs asynchronous support rolesCompared for email-based customer communication roles

Remote Chat Text Support involves real-time, live interactions with customers via chat platforms, requiring quick responses and multitasking. Remote Email Support involves handling customer inquiries through email, focusing on detailed, well-written responses. Both roles require strong communication skills and are common in customer service industries, but they differ mainly in immediacy and communication style.

What are popular job titles related to Remote Chat Text Support jobs in Florida?

For Remote Chat Text Support jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Chat Text Support jobs in Florida look for?

The top searched job categories for Remote Chat Text Support jobs in Florida are:

What cities in Florida are hiring for Remote Chat Text Support jobs?

Cities in Florida with the most Remote Chat Text Support job openings:

Remote Chat Text Support jobs near you
Infographic showing various Remote Chat Text Support job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Guest Experience Coordinator

Orlando Informer

Orlando, FL • On-site, Remote

$20.50 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Orlando Informer is reshaping what's possible in theme-park hospitality. We create distinctive experiences and lifelong memories for visitors from around the world. We're looking for an empathetic, resourceful guest-service professional to help us make every interaction exceptional.
Founded in 2011, Orlando Informer is a theme-park vacation-planning company that helps millions of people each year plan better visits to Orlando's biggest destinations. Since 2015, our signature private events, the Orlando Informer Meetup, have given thousands of guests after-hours access and unique experiences at their favorite theme parks. Orlando Informer is also an authorized retailer of theme-park tickets and hotel stays.
About the role
We're looking for a guest-service champion who anticipates needs, solves problems thoughtfully, and finds creative ways to surprise and delight our guests.
You'll support guests throughout their experience with Orlando Informer, from answering questions and helping them plan to resolving concerns when something doesn't go as expected. You'll approach every interaction with empathy, sound judgment, attention to detail, and a genuine desire to help.
Exceptional written and verbal communication is essential. You should be comfortable adapting your approach across multiple channels while keeping every interaction personal, clear, and consistent with the Orlando Informer brand.
Orlando Informer is a small, nimble, remote-first company, so you'll have opportunities to contribute across the business and help shape how we serve our guests.
What you'll do
  • Answer questions, provide guidance, and resolve guest concerns related to the Orlando Informer Meetup, theme-park admission products, and hotel bookings.
  • Communicate with guests across telephone, live chat, text, email, Instagram, Facebook, and X.
  • Anticipate potential guest service issues and address them before they become problems.
  • Develop and execute thoughtful surprise-and-delight opportunities.
  • Provide personalized communication and experiences that show guests they are known and valued.
  • Identify opportunities to improve internal processes and guest-facing self-service resources.
  • Moderate and engage with our social-media communities, reinforcing our brand and providing meaningful value to readers.
  • Collaborate across the company and take on other responsibilities as needed.

Requirements
    • At least two years of direct guest-service experience. Experience with a nationally recognized customer-service brand is preferred.
    • A genuine commitment to hospitality and creating memorable guest experiences.
    • Exceptional written and verbal communication skills.
    • Empathy, sound judgment, and a calm, solutions-oriented approach to resolving concerns.
    • Strong organizational skills, close attention to detail, and the ability to manage competing priorities.
    • The initiative to anticipate guest needs and identify opportunities to improve their experience.
    • Confidence communicating across telephone, live chat, text, email, and social media.
    • A deep knowledge of and passion for Central Florida's theme parks.
    • A high school diploma or GED. A degree, or current enrollment in a degree program, in hospitality, English, marketing, communications, or a related field is preferred.

Availability requirements
    • This is a remote position, but Florida residency is required.
    • Availability five out of seven days per week, including Saturdays and Sundays. Occasional evening work may be necessary based on business needs.
    • Full, in-person availability is required during Orlando Informer Meetup weekends.
    • All-day availability is required for our currently announced 2026 OI Meetup dates: November 13-14; December 3-5, 10-12, and 16-18.

Benefits
  • $20.50-$24.00 per hour
  • Health, vision, dental, and life insurance
  • In addition to 10 paid holidays, all full-time employees are eligible for our unlimited paid time off policy
  • 6% company-matched 401(k) plan
  • Orlando theme-park access
  • During the interview process, ask us about ways we have rewarded our team in the past.

Apply