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Remote Chat Text Support Jobs in Florida (NOW HIRING)

Essence Journey

Remote Customer Support Associate

Kissimmee, FL · Remote

$15.50 - $21.25/hr

Remote Customer Support Associate We are seeking a motivated and reliable Remote Customer Support ... Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling ...

Cecelia Health

Telehealth Registered Dietitian

Orlando, FL · On-site +1

$42 - $47/hr

... phone, video, chat, text, and email. * Provide medication management and support for comorbidities related to obesity under the supervision of assigned physicians. * Engage in remote patient ...

Cecelia Health

Telehealth Registered Dietitian

Orlando, FL · Remote

$42 - $47/hr

... chat, text, and email. Provide medication management and support for comorbidities related to obesity under the supervision of assigned physicians. Engage in remote patient monitoring for various ...

Inktel

Remote Customer Care Specialist (W2)

Doral, FL · On-site +1

$16.25 - $21.50/hr

The Remote Customer Care Specialist provides client support via chat; assisting with client inquiries, troubleshooting and general support. They respond to all client communication via email and ...

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Remote Chat Text Support information

What are the key skills and qualifications needed to thrive as a Remote Chat Text Support specialist, and why are they important?

To thrive as a Remote Chat Text Support specialist, you need strong written communication skills, fast and accurate typing, and a good understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required. Patience, empathy, and problem-solving abilities are critical soft skills for effectively addressing customer concerns. These skills ensure efficient, clear, and positive interactions with customers, which are vital for customer satisfaction and retention in remote support roles.

What are some common challenges faced in a Remote Chat Text Support role, and how can I prepare for them?

One common challenge in Remote Chat Text Support is managing multiple conversations simultaneously while maintaining high-quality, accurate responses. It's important to develop strong multitasking and written communication skills, as well as familiarity with the company's products or services. Additionally, working remotely can require extra self-motivation and time management, since you won't have in-person supervision. Being proactive in learning company resources and establishing a comfortable, distraction-free workspace can help you succeed in this role.

What are Remote Chat Text Support jobs?

Remote Chat Text Support jobs involve assisting customers or clients through online chat platforms, answering their questions, resolving issues, and providing information about products or services. These roles are typically performed from home or another remote location using a computer and reliable internet connection. Tasks may include technical support, order processing, account troubleshooting, or general customer service, depending on the employer. Strong written communication skills and the ability to multitask are essential for success in this role.

What is the difference between Remote Chat Text Support vs Remote Email Support?

AspectRemote Chat Text SupportRemote Email Support
CredentialsBasic customer service skills, sometimes certifications in communicationSame as chat support, often requiring strong written communication skills
Work EnvironmentReal-time chat platform, live interactionEmail platform, asynchronous communication
Industry UsageCustomer service, tech support, e-commerceCustomer service, technical support, sales
Search & Comparison IntentOften compared for real-time vs asynchronous support rolesCompared for email-based customer communication roles

Remote Chat Text Support involves real-time, live interactions with customers via chat platforms, requiring quick responses and multitasking. Remote Email Support involves handling customer inquiries through email, focusing on detailed, well-written responses. Both roles require strong communication skills and are common in customer service industries, but they differ mainly in immediacy and communication style.

What are popular job titles related to Remote Chat Text Support jobs in Florida? For Remote Chat Text Support jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Chat Text Support jobs in Florida look for? The top searched job categories for Remote Chat Text Support jobs in Florida are:
What cities in Florida are hiring for Remote Chat Text Support jobs? Cities in Florida with the most Remote Chat Text Support job openings:
Remote Chat Text Support jobs near you
Infographic showing various Remote Chat Text Support job openings in Florida as of May 2026, with employment types broken down into 4% Internship, 1% As Needed, 83% Full Time, 7% Part Time, 1% Temporary, and 4% Contract. Highlights an 84% Physical, 12% Hybrid, and 4% Remote job distribution.

Chat Ticketing Support Representative

Leading Edge Connections, LLC

Tampa, FL • On-site, Remote

$14 - $16/hr

Contractor

Posted 29 days ago

Job description

Job Description: Chat Ticketing Support Representative - 100% Remote Position
Join the LEC Family-where connection, fun, and flexibility meet great customer service!
Leading Edge Connections, LLC is a full-service virtual contact center built around people and performance. Our 100% remote teams thrive on collaboration, innovation, and heart-because great results come from great people.
Do you love helping others and keeping things running smoothly behind the screen? Are you quick on your keyboard and passionate about delivering top-tier customer experiences?
Day-to-Day Project Tasks:
  • Support customers via chat, email, and phone through Gorgias and other CRM tools.
  • Help fans with orders, password resets, website support, and product troubleshooting.
  • Use and maintain macros, tags, and workflows to streamline service.
  • Accurately document interactions and follow up on open issues.
  • Identify trends or recurring issues and share insights with the team.
  • Deliver quick, thoughtful, and empathetic resolutions-ideally on the first contact!

What We're Looking For:
  • Previous CRM experience required (Gorgias a big plus!)
  • Strong typing, multitasking, and communication skills.
  • Positive, team-oriented attitude-and a love for helping people.

If you're ready to join a remote team that values energy, excellence, and connection-apply today and let's make great customer experiences together!
Qualifications:
  • 1-3 years call center chat/call/ticketing experience required
  • Technical experience strongly preferred, experience in current CRMs
  • Ability to type 30 wpm with 90% accuracy or above consistently
  • Strong messaging communication skills, active listening abilities
  • Ability to work independently and utilize resources to resolve customer issues
  • Great understanding of text and chat acronyms
  • Have excellent grammar, but also know when to use the lingo
  • Previous work from home experience preferred
  • Committed to meeting client metrics & goals/ability to implement actions for improvement

• Must have a High School Diploma or equivalent
Hardware/Software Requirements:
  • Your own computer (you have the freedom to create your own home office)
  • Processor: Intel® Core™ i5 5200 Series or greater: all computers must be at least 4-cores with those being performance cores
    • ex: if you have a 10 core computer with only 2 efficiency cores, then you do not have a 4-core processor.)
      • Please double check your computer setting to ensure you have 4-cores
  • Memory: 8GB on Windows 10 or higher / 10 64 bits
  • Screen Resolution: 1280x768 or higher
  • dual monitors required
    • (this will ensure you can work efficiently on client systems)
  • Reliable High Speed Internet with an ethernet connection.
  • USB headset (noise canceling)
  • NO Chromebooks, iPads, MacBooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
  • Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
  • Must be hardwired to router
  • Firewall must be enabled (Will be checked prior to allowing login to system)

Responsibilities
  • Express genuine empathy and concern for your customers' issues and address as if they were your own
  • Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or products
  • Ability to identify high-risk customer situations and escalate appropriately without hesitation
  • Able to keep up with multiple chats at a time
  • Accurately document all required information and chat details in the ticketing system
  • Respond to and resolve open issues in an appropriate timeframe
  • Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management
  • Ability to multi-task using multiple systems
  • Skillfully change from one task to another without loss of efficiency or composure
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Remain positive and professional in all customer interactions
  • Flexibility to cross train as requested

Job Type:
-1099 Contract
-Seasonal Full-time up to 40hours and switch to Part-Time-Flex after busy season up to 20-40hours
Paid Training up to $13 per hour
Pay: (base plus bonus structure) Up to $14-16.00 per hour
Must be able to work 40 hours per week during the paid training & busy season
Work Setting/Perks:
  • Work from home

Experience level:
  • 1-3 years

Apply