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Remote Chat Text Support Jobs in Florida (NOW HIRING)

Volaris Group

Customer Support Specialist

Gulf Breeze, FL · Remote

$16.50 - $22.25/hr

Customer Support Specialist ACT Innovations Remote | Full-Time | Monday-Friday | 8:00 AM - 5:00 PM ... Provide customer support via phone, email, and chat for ACT Innovations software platforms ...

New

equivant Court

Customer Support Specialist

Gulf Breeze, FL · Remote

$16.50 - $22.25/hr

Customer Support Specialist ACT Innovations Remote | Full-Time | Monday-Friday | 8:00 AM - 5:00 PM ... Provide customer support via phone, email, and chat for ACT Innovations software platforms ...

New

Volaris Group

Customer Support Specialist

Gulf Breeze, FL · Remote

$16.50 - $22.25/hr

Customer Support Specialist ACT Innovations Remote | Full-Time | Monday-Friday | 8:00 AM - 5:00 PM ... Provide customer support via phone, email, and chat for ACT Innovations software platforms ...

New

equivant

Customer Support Specialist

Gulf Breeze, FL · Remote

$16.50 - $22.25/hr

Customer Support Specialist ACT Innovations Remote | Full-Time | Monday-Friday | 8:00 AM - 5:00 PM ... Provide customer support via phone, email, and chat for ACT Innovations software platforms ...

New

Rocket.net

WordPress Support Engineer

Jupiter, FL · Remote

$134K/yr

Provide customer support through Live Chat, Tickets and Slack. * Ensure all SOPs are followed and ... This is a remote position. * Flexible Vacation . Never get denied a vacation request ever again.

Félix

Data Analyst, Chat Product

Miami, FL · On-site +1

... text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make ... Drive and support A/B tests and experimentation. * Build and maintain core dashboards to track ...

Rocket.net

WordPress Support Engineer

Jupiter, FL · On-site +1

$134K/yr

Provide customer support through Live Chat, Tickets and Slack. * Ensure all SOPs are followed and ... This is a remote position. * Flexible Vacation . Never get denied a vacation request ever again.

Paradigm

Customer Support Specialist - LollyLaw

Miami, FL · Remote

$17.25 - $23.25/hr

Support existing customers via chat, email, and phone * Diagnose and troubleshoot client issues ... Remote working flexibility * Company culture that encourages work / life balance * 100% paid PPO ...

HIDDEN HAUL CO LLC

Be Seen First

Digital Chanel Rep /Online Sale

Wesley Chapel, FL · Remote

An online sales representative--often referred to as an internet, virtual, or remote sales ... They handle incoming digital inquiries via live chat,answer customer questions and assist with the ...

HIDDEN HAUL CO LLC

Be Seen First

Digital Chanel Rep /Online Sale

Wesley Chapel, FL · Remote

An online sales representative--often referred to as an internet, virtual, or remote sales ... They handle incoming digital inquiries via live chat,answer customer questions and assist with the ...

DPR Construction

Application Support Analyst

Tampa, FL · On-site +1

Provide support for hardware, software, mobile devices, and enterprise applications via phone, remote tools, email, chat, and ticketing systems. * Diagnose, troubleshoot, and resolve technical and ...

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All JobsChat Text Support JobsRemote Chat Text Support JobsRemote Chat Text Support Jobs in Florida

Remote Chat Text Support information

What are Remote Chat Text Support jobs?

Remote Chat Text Support jobs involve assisting customers or clients through online chat platforms, answering their questions, resolving issues, and providing information about products or services. These roles are typically performed from home or another remote location using a computer and reliable internet connection. Tasks may include technical support, order processing, account troubleshooting, or general customer service, depending on the employer. Strong written communication skills and the ability to multitask are essential for success in this role.

What are some common challenges faced in a Remote Chat Text Support role, and how can I prepare for them?

One common challenge in Remote Chat Text Support is managing multiple conversations simultaneously while maintaining high-quality, accurate responses. It's important to develop strong multitasking and written communication skills, as well as familiarity with the company's products or services. Additionally, working remotely can require extra self-motivation and time management, since you won't have in-person supervision. Being proactive in learning company resources and establishing a comfortable, distraction-free workspace can help you succeed in this role.

What are the key skills and qualifications needed to thrive as a Remote Chat Text Support specialist, and why are they important?

To thrive as a Remote Chat Text Support specialist, you need strong written communication skills, fast and accurate typing, and a good understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required. Patience, empathy, and problem-solving abilities are critical soft skills for effectively addressing customer concerns. These skills ensure efficient, clear, and positive interactions with customers, which are vital for customer satisfaction and retention in remote support roles.

What is the difference between Remote Chat Text Support vs Remote Email Support?

AspectRemote Chat Text SupportRemote Email Support
CredentialsBasic customer service skills, sometimes certifications in communicationSame as chat support, often requiring strong written communication skills
Work EnvironmentReal-time chat platform, live interactionEmail platform, asynchronous communication
Industry UsageCustomer service, tech support, e-commerceCustomer service, technical support, sales
Search & Comparison IntentOften compared for real-time vs asynchronous support rolesCompared for email-based customer communication roles

Remote Chat Text Support involves real-time, live interactions with customers via chat platforms, requiring quick responses and multitasking. Remote Email Support involves handling customer inquiries through email, focusing on detailed, well-written responses. Both roles require strong communication skills and are common in customer service industries, but they differ mainly in immediacy and communication style.

What are popular job titles related to Remote Chat Text Support jobs in Florida? For Remote Chat Text Support jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Chat Text Support jobs in Florida look for? The top searched job categories for Remote Chat Text Support jobs in Florida are:
What cities in Florida are hiring for Remote Chat Text Support jobs? Cities in Florida with the most Remote Chat Text Support job openings:
Remote Chat Text Support jobs near you
Infographic showing various Remote Chat Text Support job openings in Florida as of July 2026, with employment types broken down into 66% Full Time, 17% Part Time, and 17% Contract. Highlights an 100% Remote job distribution.

Crisis Counselor (Remote Contractor Work, United States)

Gaggle Net, Inc.

Gainesville, FL • Remote

$18.25 - $23.75/hr

Contractor

Re-posted 23 days ago

Job description

Gaggle has been supporting student safety and well-being for more than 20 years and is currently serving 5.2 million students. We help K-12 districts manage student safety on school-provided technology, offer tele-therapy to students and staff and we?ve helped hundreds of districts avoid tragedies and save lives.

Gaggle is in the phase of building our Crisis Counselor team. We are seeking Independent Contractors for positions of Crisis Counselor. This contract work allows you the flexibility to work within the constraints of your own schedule. The Gaggle ReachOut team offers a 24x7 service that is used to support students in crisis situations. As an Independent Contractor, you would be supporting Gaggle's work in making a positive impact on the lives of K-12 students.

Requirements:

  • Crisis Help Line experience and certification preferred

  • Background in crisis management/de-escalation, mental health and/or social services

  • Counseling or coaching experience

  • Excel at empathetic listening, building strong rapport through text-based chat, and providing compassionate support during someone?s mental, emotional, or relational challenges.

  • Experience using various computer and web-based applications in a professional environment

  • Ability to exhibit tolerance of and respect for others' opinions

  • Adaptability to change

  • Ability to work independently; experience working as an Independent Contractor preferred

  • Access to high-speed internet (satellite is not acceptable)

  • Access to a computer, Chromebook, or laptop (tablets/phones are not acceptable)

  • Experience with Slack or other business-based chat applications is a plus

  • Must be comfortable in an ambiguous start-up environment, as process improvements continue to be implemented

  • Strong technology skills

  • Be flexible to sign up for shifts to cover the crisis line 24/7. We will work with you on your availability to support kids in need. Multiple shifts and options are available.

Additional Considerations:

  • The non-renewing, Independent Contractor assignment is not guaranteed for any length of time, workloads and hours will vary

  • Gaggle is in the process of partnering with school districts for this service, as a result, we will need flexibility from anyone accepting this contract with both start date and scheduling.

  • Contracts can be terminated at any time

  • There is potential for contract renewal depending on workflow and personal ability to fulfill responsibilities outlined above

  • Because Gaggle strives to enter into contract agreements with Independent Contractors who contribute to Gaggle's mission of student safety, criminal background checks are required for all prospective Independent Contractors - this screening includes, but is not limited to, both a National Criminal and National Sex Offender Registry check

  • 100% remote work

Please make sure to follow the application instructions at the bottom that include applying at this link directly:

https://recruiting.myapps.paychex.com/AppOne/MainInfoReq.asp?ReqID=5246496

Job Type: Contract

Diversity, Equity, and Inclusion

At Gaggle, a diverse, inclusive, and equitable workplace is one where all employees and customers, whatever their gender, race, ethnicity, national origin, age, sexual orientation, identity, education, or disability, feel valued and respected. We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and worksites. We respect and value diverse life experiences and heritages and ensure that all voices are valued and heard. We?re committed to maintaining an inclusive environment with equitable treatment for all.

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