Remote American Express Chat Support Jobs in Florida

For more than 100 years, American Express has helped people discover the world through exceptional travel experiences. Today, our Travel & Lifestyle Services (TLS) organization powers one of the world's largest premium travel networks, delivering personalized service, industry expertise, and unforgettable experiences to Card Members across 22 global markets.

About the Team

The Digital Agent Services team is redefining how travel is delivered. We create the next generation of digital tools that empower our travel consultants to provide effortless, personalized service-from inspiration and booking through every stage of the journey.

By combining deep travel expertise with modern technology, data, and AI, we're transforming the advisor experience and setting a new standard for premium travel servicing.

The Opportunity

We're looking for a Senior Associate-Digital Product Management to join our global product organization as a travel innovation expert. This is a unique opportunity for an experienced travel professional with expertise across Air, Hotel, Cruise, and Tour who is passionate about shaping the future of travel technology.

In this role, you'll partner with Product, Engineering, Operations, and strategic technology partners-including Sabre and Revelex-to design, validate, and launch innovative capabilities that simplify complex travel servicing, enhance booking experiences, and bring emerging technologies, including AI, into the hands of travel consultants around the world.

If you enjoy solving real-world problems, influencing product strategy, and building tools that impact thousands of travel professionals and millions of Card Members, this role is for you.

Why You'll Love This Role

• Shape the future of travel technology by helping build the next generation of servicing experiences.
• Create products with real impact that empower travel advisors and enhance experiences for millions of Card Members worldwide.
• Work at the intersection of travel, technology, and AI, bringing innovative ideas to life.
• Collaborate with global Product, Engineering, Operations, and Business teams to solve meaningful challenges.
• Influence product strategy while working directly with leading travel technology partners, including Sabre and Revelex.
• Grow your product development career in a highly collaborative, innovative organization where your travel expertise drives meaningful change.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

• 4+ years of travel industry experience with strong expertise in Cruise/Tour and Sabre.
• Experience supporting travel counselors or frontline travel advisors with a deep understanding of their day-to-day workflows.
• Experience collaborating with cross-functional Product, Technology, and Business teams.
• Strong analytical, problem-solving, and critical thinking skills.
• Comfortable managing multiple priorities in a fast-paced, agile environment.
• Exceptional attention to detail and commitment to delivering quality outcomes.
• Excellent communication and stakeholder management skills.
• Passion for customer-centric product development, innovation, and continuous improvement.
• Must be based in Florida and able to work a hybrid schedule (up to 3 days per week in the Sunrise office).
• Must be authorized to work in the U.S. (no visa sponsorship available).

What Sets You Apart

• Deep expertise in Cruise and Tour booking ecosystems and advisor servicing.
• Strong understanding of travel counselor workflows and opportunities to improve the agent experience.
• Familiarity with GDS platforms, travel technology ecosystems, and supplier integrations.
• Ability to translate operational challenges into innovative product opportunities and actionable requirements.
• Experience participating in product discovery, user research, usability testing, or product validation.
• Curiosity to challenge the status quo and enthusiasm for leveraging AI, automation, and emerging technologies to transform travel.

• Drive innovation by partnering with Product, Engineering, Business stakeholders, Sabre, and Revelex to design, test, and deliver new digital capabilities.
• Serve as the travel systems Subject Matter Expert (SME), leveraging deep knowledge of Sabre, Power Agent 5, and advisor workflows to influence product direction.
• Define, refine, and validate product requirements, user stories, and backlog priorities to help bring new features to life.
• Test and validate agent point-of-sale experiences across Air, Hotel, Car, Cruise, and Tour bookings to ensure intuitive, high-quality solutions.
• Lead user validation sessions, usability testing, and feedback workshops with travel counselors, ensuring products solve real operational challenges.
• Partner across Product, Technology, and Operations to identify opportunities, eliminate friction, and continuously improve the advisor experience.
• Evaluate new Sabre and partner capabilities, helping shape implementation strategies and drive successful adoption across Travel & Lifestyle Services.
• Influence product roadmaps by communicating insights, priorities, trade-offs, and customer feedback to stakeholders.