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Computer Support Specialist Jobs in Florida (NOW HIRING)

ManTech

Computer User Support Specialist

Eglin, FL · On-site

The Computer User Support Specialist's primary function is to support the United States Air Force's 53rd Wing Technical Support Services (53rd WTSS) contract. Responsibilities include, but are not ...

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Computer Support Specialist information

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$31

How much do computer support specialist jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for computer support specialist in Florida is $19.91, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $22.26 per hour, depending on experience, location, and employer.

What is the average salary of IT support specialist in the US?

The average salary of a Computer Support Specialist in the US is approximately $55,000 to $60,000 per year, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced professionals with certifications like CompTIA A+ or Network+ can earn higher salaries. The role often involves troubleshooting hardware and software issues, providing technical support, and maintaining computer systems.

Is helpdesk a good entry level IT job?

A helpdesk role is considered a common entry-level position for aspiring Computer Support Specialists, providing foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It often requires basic knowledge of operating systems, networking, and support tools, and can serve as a stepping stone to more advanced IT roles.

What is a computer support specialist?

A computer support specialist helps users and organizations troubleshoot and resolve hardware and software issues. They often provide technical assistance via phone, email, or in person, and may use tools like remote access software. Certifications such as CompTIA A+ can enhance job prospects in this field.

What is the difference between Computer Support Specialist vs Network Technician?

AspectComputer Support SpecialistNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, cabling
Job FocusHardware/software support, user assistanceNetwork setup, maintenance, troubleshooting
Industry UsageIT support, customer service rolesNetworking companies, ISPs, large organizations

While both roles involve technical skills, Computer Support Specialists primarily assist end-users with hardware and software issues, whereas Network Technicians focus on maintaining and troubleshooting network infrastructure. The certifications and work environments overlap but differ in technical focus and daily tasks.

What are Computer Support Specialists?

Computer Support Specialists are professionals who assist users and organizations with troubleshooting, maintaining, and optimizing computer systems and networks. They provide technical support either directly to end users or to other IT staff within an organization. Their duties can include resolving hardware and software issues, installing and configuring technology, and offering guidance on best practices for computer usage. Computer Support Specialists play a critical role in ensuring the smooth operation of technology within businesses and households.

What Is a Computer Support Specialist?

Computer support specialists, also called help desk technicians, assist and solve software and network challenges of organizations and direct users. As a computer support specialist, employees of your company or direct users of your system's services may seek advice and troubleshooting help from you to resolve their technical issues. You may provide assistance over the phone or internet, or if the network users are local, you may offer hands-on support in person to solve IT problems. Duties may include removing computer viruses, setting up new accounts, uploading software, or removing old programs.

What are the key skills and qualifications needed to thrive as a Computer Support Specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and operating systems like Windows and macOS is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges. These skills ensure efficient resolution of IT issues, high user satisfaction, and smooth organizational operations.

What are some common challenges Computer Support Specialists face when troubleshooting remote user issues?

Computer Support Specialists often encounter difficulties when assisting remote users, such as limited visibility into the user's environment, varying levels of user technical proficiency, and potential communication barriers. Troubleshooting remotely may require guiding users through complex steps verbally or using remote access tools, which can be time-consuming and sometimes frustrating. To succeed, specialists must be patient, resourceful, and skilled at explaining technical concepts clearly, ensuring users feel supported and issues are resolved efficiently.

What qualifications do I need for IT support?

Computer Support Specialists typically need a high school diploma or equivalent, with many employers preferring postsecondary education or certifications such as CompTIA A+ or Network+. Strong problem-solving skills, knowledge of operating systems, hardware, and basic networking, as well as good communication abilities, are essential for success in IT support roles.
More about Computer Support Specialist jobs
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What job categories do people searching Computer Support Specialist jobs in Florida look for? The top searched job categories for Computer Support Specialist jobs in Florida are:
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What are popular job titles related to Computer Support Specialist jobs in FL? For Computer Support Specialist jobs in FL, the most frequently searched job titles are:
Computer Support Specialist jobs near you
Computer Support Specialist (Infrastructure & Support)

Computer Support Specialist (Infrastructure & Support)

Trax Credit Union

Tampa, FL

Other

Medical, Dental, Vision, Life, Retirement

Posted 9 days ago

Job description

Description

At Trax Credit Union, we exist to move people forward. We are committed to creating a path to financial health for every member we serve. Our work is guided by accountability, service, passion, integrity, respect, and excellence-and we're looking for leaders who bring these values to life every day.


Key Responsibilities

  • Support and maintain the credit union's IT infrastructure, including network systems, servers, endpoints, telecom systems, and peripheral devices, ensuring high availability and performance
  • Monitor, troubleshoot, and resolve hardware, software, network, and Windows-related issues across branch and corporate environments
  • Provide end-user support for technical issues, including software applications, system access, and hardware functionality (onsite, remote, and phone support)
  • Perform system configuration, installation, and testing for workstations, servers, telecom equipment, and other infrastructure components
  • Administer and monitor backup procedures to ensure data integrity, security, and recoverability
  • Maintain accurate documentation for systems, equipment, configurations, warranties, and support processes
  • Manage and resolve service requests and incidents within established SLA timelines, ensuring timely ticket completion and service quality
  • Install, configure, and deploy software updates and new applications across the organization
  • Troubleshoot and repair IT equipment, including PCs, laptops, printers, phones, and other peripheral devices
  • Work with cybersecurity tools and follow established security practices to support endpoint and infrastructure protection
  • Stay current with emerging technologies and recommend improvements to enhance system performance, security, and efficiency
  • Assist with planning and implementation of system upgrades, infrastructure enhancements, and technology initiatives
  • Ability to travel to multiple branch locations (9 branches) as needed to provide onsite technical and infrastructure support
  • Ability to lift and move IT equipment up to 30 lbs as part of regular job duties

Requirements

  • 3-5 years of technical experience in IT, preferably in a financial institution
  • Progressive experience supporting PC/LAN hardware, software, operating systems, and communication platforms (including Windows, Linux, and enterprise systems such as IBM AS400/iSeries)
  • Experience working within a ticketing system and managing requests in alignment with SLA expectations
  • Strong independent troubleshooting skills with exposure to infrastructure, networking, and system support
  • Familiarity with telecom systems and supporting distributed branch environments is a plus

Why Trax Credit Union

At Trax, we invest in our employees so they can deliver their best every day. We are proud to offer the following benefits:

  • Medical, Dental, and Vision coverage 
  • Employer-paid Short-Term & Long-Term Disability 
  • Life and AD&D Insurance
  • 401(k) Retirement Plan 
  • Free Choice Plus Checking Account 
  • Exclusive Employee Financial Perks after 90 days on the job
  • Loan discounts for consumer and home loans 

Our Commitment

At Trax Credit Union, we don't just manage finances-we help people move forward. If you are passionate about making a difference, leading with integrity, and creating meaningful impact in your community, we encourage you to apply.


Apply