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Computer Support Specialist Jobs in Florida (NOW HIRING)

NEOGOV

Computer Support Specialist

Punta Gorda, FL · On-site

The role of Computer Support Specialist involves supporting day-to-day activities related to the City's information technology end user interface, including installing, troubleshooting, and ...

V2X

Computer Support Specialist

Melbourne, FL · On-site

The Computer User Support Specialist provides front-line technical support to end users on a variety of IT and communication systems. This position is responsible for troubleshooting hardware ...

V2X

Computer Support Specialist

Melbourne, FL

The Computer User Support Specialist provides front-line technical support to end users on a variety of IT and communication systems. This position is responsible for troubleshooting hardware ...

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Computer Support Specialist information

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How much do computer support specialist jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for computer support specialist in Florida is $19.91, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $22.26 per hour, depending on experience, location, and employer.

What is a computer support specialist?

Computer support specialists, also called help desk technicians, assist and solve software and network challenges of organizations and direct users. As a computer support specialist, employees of your company or direct users of your system's services may seek advice and troubleshooting help from you to resolve their technical issues. You may provide assistance over the phone or internet, or if the network users are local, you may offer hands-on support in person to solve IT problems. Duties may include removing computer viruses, setting up new accounts, uploading software, or removing old programs.

What are the key skills and qualifications needed to thrive as a computer support specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and operating systems like Windows and macOS is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges. These skills ensure efficient resolution of IT issues, high user satisfaction, and smooth organizational operations.

What are some common challenges computer support specialists face when troubleshooting remote user issues?

Computer Support Specialists often encounter difficulties when assisting remote users, such as limited visibility into the user's environment, varying levels of user technical proficiency, and potential communication barriers. Troubleshooting remotely may require guiding users through complex steps verbally or using remote access tools, which can be time-consuming and sometimes frustrating. To succeed, specialists must be patient, resourceful, and skilled at explaining technical concepts clearly, ensuring users feel supported and issues are resolved efficiently.

What is the difference between Computer Support Specialist vs Network Technician?

AspectComputer Support SpecialistNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, cabling
Job FocusHardware/software support, user assistanceNetwork setup, maintenance, troubleshooting
Industry UsageIT support, customer service rolesNetworking companies, ISPs, large organizations

While both roles involve technical skills, Computer Support Specialists primarily assist end-users with hardware and software issues, whereas Network Technicians focus on maintaining and troubleshooting network infrastructure. The certifications and work environments overlap but differ in technical focus and daily tasks.

How much does a computer support specialist make per hour?

A computer support specialist typically earns between $15 and $30 per hour, depending on experience, certifications, and location. Entry-level positions may pay closer to the lower end, while experienced technicians with certifications like CompTIA A+ can earn higher wages. The role often involves troubleshooting hardware and software issues in various environments.
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Computer Support Specialist jobs near you
Infographic showing various Computer Support Specialist job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $41,413 per year, or $19.9 per hour.

Computer Support Specialist

Punta Gorda, FL • On-site

NEOGOV
Software Development • 501 - 1,000 employees
Learn more about NEOGOVexternal

Full-time

Re-posted 10 days ago

Job description

Job Summary:
NEOGOV is a company that provides innovative technology solutions for government agencies. The role of Computer Support Specialist involves supporting day-to-day activities related to the City’s information technology end user interface, including installing, troubleshooting, and maintaining PCs and peripherals, while providing exceptional customer service to city departmental staff.
Responsibilities:
• Consistently demonstrate exceptional customer service
• Provide city departmental staff with first level contact via the Help Desk phone and problem resolution for hardware, software, and application issues.
• Obtain and convey concise information via the ticketing system for citywide departments following IT documentation standards
• Escalate tickets as appropriate to tier 2 Help Desk team as required.
• Act as liaison between the Help Desk and City Departments internal support staff by providing onsite support to each facility to ensure accurate interpretation of the reported issue and maintain communication with clients during the resolution process
• Develop and maintain knowledge of Help Desk supported products and services
• Develop troubleshooting skills by utilizing available Help Desk tools and ITS Knowledge Base articles
• Support other technical systems used throughout the city including, but not limited to security cameras and NVRs, web cams, access control systems and Council Chambers Audio/Visual system
• Perform other duties and projects as assigned
Qualifications:
Required:
• Ability to organize work well, plan effectively, and use time productively
• Possess exceptional customer service skills
• Demonstrate excellent written and verbal communication skills
• Self-motivated and able to adapt to changing dynamics in workflow
• Ability to support staff both remotely and on site
• Familiarity with Audio/Visual and security system troubleshooting for access control, security cameras, NVRs, and other similar equipment
• Excels in a team environment
• Aptitude to learn on the job from co-workers and supervisors
• Flexibility in schedule to work weekends, evenings and on-call as necessary.
• Ability to work with Windows 10, Microsoft Outlook and O365
• Minimum AS Degree in Computer Science, or;
• One year background in PC support.
• Valid Florida driver’s license required.
Preferred:
• A+ Certification highly desirable, but not required.
• ITIL knowledge or certification desirable, but not required.
Company:
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety. Founded in 1999, the company is headquartered in El Segundo, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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