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Internship Computer Support Specialist Jobs in Florida

NEOGOV

Computer Support Specialist

Punta Gorda, FL · On-site

The role of Computer Support Specialist involves supporting day-to-day activities related to the City's information technology end user interface, including installing, troubleshooting, and ...

CAI

Desktop Support Specialist

Fort Myers, FL

Desktop Support Specialist Req number: R8316 Employment type: Full time Worksite flexibility ... If you have an Associate's or Bachelor's degree in Information Technology, Computer Science, or a ...

CAI

Desktop Support Specialist

Fort Myers, FL · On-site

$40K - $45K/yr

Desktop Support Specialist Req number: R8316 Employment type: Full time Worksite flexibility ... If you have an Associate's or Bachelor's degree in Information Technology, Computer Science, or a ...

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Internship Computer Support Specialist information

What does an internship computer support specialist do?

An Internship Computer Support Specialist assists with troubleshooting hardware and software issues, providing technical support to users, and maintaining computer systems under the supervision of experienced IT staff. Interns often help set up new equipment, resolve basic network problems, and document solutions for future reference. This role is designed to provide hands-on experience and develop practical IT skills, preparing interns for more advanced technical positions in the future.

What are the key skills and qualifications needed to thrive as an internship computer support specialist?

To thrive as an Internship Computer Support Specialist, you need foundational knowledge of computer hardware, software troubleshooting, and basic networking concepts, often backed by coursework or relevant certifications such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and operating systems like Windows and macOS is typically required. Strong problem-solving abilities, communication skills, and a customer-oriented approach are vital soft skills for success. These competencies ensure effective resolution of technical issues, clear user support, and a positive experience for both end-users and teams.

What types of technical issues will I typically handle as an internship computer support specialist?

As an Internship Computer Support Specialist, you'll commonly assist users with troubleshooting hardware and software problems, setting up workstations, and resolving connectivity issues. You'll likely address password resets, printer malfunctions, and basic network troubleshooting. This role often involves working closely with both end-users and IT staff, giving you exposure to a range of technical environments and customer service situations. It's a great opportunity to develop problem-solving skills and gain hands-on experience with the tools and systems used in professional IT support.

What is the difference between Internship Computer Support Specialist vs Computer Support Specialist?

AspectInternship Computer Support SpecialistComputer Support Specialist
CredentialsTypically pursuing or recently completed relevant certifications or degreesRelevant certifications like CompTIA A+ often required
Work EnvironmentInternship setting, often in training or entry-level rolesFull-time or part-time professional roles in IT support
Employer UsageUsed by companies for training and entry-level support rolesUsed by organizations for ongoing technical support
Search IntentPeople looking for entry-level support roles or internshipsIndividuals seeking full-time support technician positions

The main difference is that an Internship Computer Support Specialist is an entry-level role designed for training and gaining experience, often held by students or recent graduates. In contrast, a Computer Support Specialist is a full-time professional position requiring more experience and certifications. Internships serve as a stepping stone toward a full career in IT support.

How do I become an internship computer support specialist?

To become an internship computer support specialist, candidates typically need a high school diploma or equivalent and basic knowledge of computer hardware, software, and troubleshooting. Relevant skills include familiarity with operating systems, networking, and customer service, and some positions may require or prefer certifications such as CompTIA A+. Gaining hands-on experience through coursework, personal projects, or entry-level roles can improve prospects for securing an internship in this field.

What are the most commonly searched types of Computer Support Specialist jobs in Florida?

The most popular types of Computer Support Specialist jobs in Florida are:

Internship Computer Support Specialist jobs near you

Computer Support Specialist

NEOGOV

Punta Gorda, FL • On-site

Full-time

Re-posted yesterday

Job description

Job Summary:
NEOGOV is a company that provides innovative technology solutions for government agencies. The role of Computer Support Specialist involves supporting day-to-day activities related to the City’s information technology end user interface, including installing, troubleshooting, and maintaining PCs and peripherals, while providing exceptional customer service to city departmental staff.
Responsibilities:
• Consistently demonstrate exceptional customer service
• Provide city departmental staff with first level contact via the Help Desk phone and problem resolution for hardware, software, and application issues.
• Obtain and convey concise information via the ticketing system for citywide departments following IT documentation standards
• Escalate tickets as appropriate to tier 2 Help Desk team as required.
• Act as liaison between the Help Desk and City Departments internal support staff by providing onsite support to each facility to ensure accurate interpretation of the reported issue and maintain communication with clients during the resolution process
• Develop and maintain knowledge of Help Desk supported products and services
• Develop troubleshooting skills by utilizing available Help Desk tools and ITS Knowledge Base articles
• Support other technical systems used throughout the city including, but not limited to security cameras and NVRs, web cams, access control systems and Council Chambers Audio/Visual system
• Perform other duties and projects as assigned
Qualifications:
Required:
• Ability to organize work well, plan effectively, and use time productively
• Possess exceptional customer service skills
• Demonstrate excellent written and verbal communication skills
• Self-motivated and able to adapt to changing dynamics in workflow
• Ability to support staff both remotely and on site
• Familiarity with Audio/Visual and security system troubleshooting for access control, security cameras, NVRs, and other similar equipment
• Excels in a team environment
• Aptitude to learn on the job from co-workers and supervisors
• Flexibility in schedule to work weekends, evenings and on-call as necessary.
• Ability to work with Windows 10, Microsoft Outlook and O365
• Minimum AS Degree in Computer Science, or;
• One year background in PC support.
• Valid Florida driver’s license required.
Preferred:
• A+ Certification highly desirable, but not required.
• ITIL knowledge or certification desirable, but not required.
Company:
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety. Founded in 1999, the company is headquartered in El Segundo, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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