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Apprentice Computer Support Specialist Jobs in Florida

NEOGOV

Computer Support Specialist

Punta Gorda, FL · On-site

The role of Computer Support Specialist involves supporting day-to-day activities related to the City's information technology end user interface, including installing, troubleshooting, and ...

CAI

Desktop Support Specialist

Fort Myers, FL · On-site

$40K - $45K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

If you have an Associate's or Bachelor's degree in Information Technology, Computer Science, or a ... apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to ...

CAI

Desktop Support Specialist

Fort Myers, FL

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

If you have an Associate's or Bachelor's degree in Information Technology, Computer Science, or a ... apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to ...

ManTech

Communications Support Specialist

Satellite Beach, FL · On-site

$49K - $65K/yr

MANTECH seeks a motivated, career and customer-oriented Communications Support Specialist to join ... Currently qualified as Computer Support Technician (IAW DoD 8140) * Must be able to go underway on ...

Polk County Sheriff's Office

FL · On-site

$38K - $52K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Track inmate movement via computer * Document visitors * Maintain office supply inventory ... Detention Support Specialist (to be completed within one year of appointment) Professional ...

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Apprentice Computer Support Specialist information

What is the difference between Apprentice Computer Support Specialist vs Computer Support Specialist?

AspectApprentice Computer Support SpecialistComputer Support Specialist
CertificationsEntry-level certifications or on-the-job trainingCompTIA A+, Microsoft Certified, or similar
Work EnvironmentTraining environment, supervised tasksFull support roles, independent troubleshooting
Experience LevelBeginner, learning phaseIntermediate, some experience required
Job ResponsibilitiesAssisting with basic support, learning proceduresDiagnosing issues, resolving user problems

The Apprentice Computer Support Specialist is an entry-level role focused on training and gaining skills, often working under supervision. In contrast, a Computer Support Specialist handles more complex issues independently, requiring prior experience and certifications. The apprenticeship prepares individuals for full support roles by providing hands-on learning, while the specialist role involves direct customer support and troubleshooting.

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The most popular types of Computer Support Specialist jobs in Florida are:

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For Apprentice Computer Support Specialist jobs in Florida, the most frequently searched job titles are:

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Cities in Florida with the most Apprentice Computer Support Specialist job openings:

Apprentice Computer Support Specialist jobs near you

Computer Support Specialist

NEOGOV

Punta Gorda, FL • On-site

Full-time

Re-posted 29 days ago

Job description

Job Summary:
NEOGOV is a company that provides innovative technology solutions for government agencies. The role of Computer Support Specialist involves supporting day-to-day activities related to the City’s information technology end user interface, including installing, troubleshooting, and maintaining PCs and peripherals, while providing exceptional customer service to city departmental staff.
Responsibilities:
• Consistently demonstrate exceptional customer service
• Provide city departmental staff with first level contact via the Help Desk phone and problem resolution for hardware, software, and application issues.
• Obtain and convey concise information via the ticketing system for citywide departments following IT documentation standards
• Escalate tickets as appropriate to tier 2 Help Desk team as required.
• Act as liaison between the Help Desk and City Departments internal support staff by providing onsite support to each facility to ensure accurate interpretation of the reported issue and maintain communication with clients during the resolution process
• Develop and maintain knowledge of Help Desk supported products and services
• Develop troubleshooting skills by utilizing available Help Desk tools and ITS Knowledge Base articles
• Support other technical systems used throughout the city including, but not limited to security cameras and NVRs, web cams, access control systems and Council Chambers Audio/Visual system
• Perform other duties and projects as assigned
Qualifications:
Required:
• Ability to organize work well, plan effectively, and use time productively
• Possess exceptional customer service skills
• Demonstrate excellent written and verbal communication skills
• Self-motivated and able to adapt to changing dynamics in workflow
• Ability to support staff both remotely and on site
• Familiarity with Audio/Visual and security system troubleshooting for access control, security cameras, NVRs, and other similar equipment
• Excels in a team environment
• Aptitude to learn on the job from co-workers and supervisors
• Flexibility in schedule to work weekends, evenings and on-call as necessary.
• Ability to work with Windows 10, Microsoft Outlook and O365
• Minimum AS Degree in Computer Science, or;
• One year background in PC support.
• Valid Florida driver’s license required.
Preferred:
• A+ Certification highly desirable, but not required.
• ITIL knowledge or certification desirable, but not required.
Company:
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety. Founded in 1999, the company is headquartered in El Segundo, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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