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Commission Computer Support Specialist Jobs in Florida

The role of Computer Support Specialist involves supporting day-to-day activities related to the City's information technology end user interface, including installing, troubleshooting, and ...

The Computer User Support Specialist provides front-line technical support to end users on a variety of IT and communication systems. This position is responsible for troubleshooting hardware ...

The Computer User Support Specialist provides front-line technical support to end users on a variety of IT and communication systems. This position is responsible for troubleshooting hardware ...

Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO ... Basic knowledge in electrical setup and battery backups for computer equipment. * Proficiency with ...

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Commission Computer Support Specialist information

What is the difference between Commission Computer Support Specialist vs Help Desk Technician?

AspectCommission Computer Support SpecialistHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentOn-site, client locations, remoteHelp desk, call centers, on-site support
Employer & IndustryIT service providers, retail, healthcareCorporate IT, tech support firms, retail

The Commission Computer Support Specialist and Help Desk Technician roles share similar certifications and work environments, often serving clients directly or supporting internal users. The main difference lies in the scope: Commission Computer Support Specialists may handle more complex, client-specific issues, while Help Desk Technicians typically focus on general troubleshooting and first-level support. Both roles are essential in IT support, with overlapping skills and industry usage.

How much does a commission computer support specialist make per hour?

A commission computer support specialist typically earns between $15 and $25 per hour, depending on experience, certifications, and the complexity of support provided. Compensation may also include commissions or bonuses based on performance or sales of support services.

What does a commission computer support specialist do?

A commission computer support specialist provides technical assistance to users by troubleshooting hardware and software issues, installing and configuring systems, and maintaining computer networks. They often work in environments that require strong problem-solving skills and knowledge of tools like remote support software and diagnostic utilities.

What are the most commonly searched types of Computer Support Specialist jobs in Florida?

The most popular types of Computer Support Specialist jobs in Florida are:

What cities in Florida are hiring for Commission Computer Support Specialist jobs?

Cities in Florida with the most Commission Computer Support Specialist job openings:

Computer Support Specialist

Punta Gorda, FL • On-site

NEOGOV
Software Development • 501 - 1,000 employees

Full-time

Re-posted 12 days ago


Job description

Job Summary:
NEOGOV is a company that provides innovative technology solutions for government agencies. The role of Computer Support Specialist involves supporting day-to-day activities related to the City’s information technology end user interface, including installing, troubleshooting, and maintaining PCs and peripherals, while providing exceptional customer service to city departmental staff.
Responsibilities:
• Consistently demonstrate exceptional customer service
• Provide city departmental staff with first level contact via the Help Desk phone and problem resolution for hardware, software, and application issues.
• Obtain and convey concise information via the ticketing system for citywide departments following IT documentation standards
• Escalate tickets as appropriate to tier 2 Help Desk team as required.
• Act as liaison between the Help Desk and City Departments internal support staff by providing onsite support to each facility to ensure accurate interpretation of the reported issue and maintain communication with clients during the resolution process
• Develop and maintain knowledge of Help Desk supported products and services
• Develop troubleshooting skills by utilizing available Help Desk tools and ITS Knowledge Base articles
• Support other technical systems used throughout the city including, but not limited to security cameras and NVRs, web cams, access control systems and Council Chambers Audio/Visual system
• Perform other duties and projects as assigned
Qualifications:
Required:
• Ability to organize work well, plan effectively, and use time productively
• Possess exceptional customer service skills
• Demonstrate excellent written and verbal communication skills
• Self-motivated and able to adapt to changing dynamics in workflow
• Ability to support staff both remotely and on site
• Familiarity with Audio/Visual and security system troubleshooting for access control, security cameras, NVRs, and other similar equipment
• Excels in a team environment
• Aptitude to learn on the job from co-workers and supervisors
• Flexibility in schedule to work weekends, evenings and on-call as necessary.
• Ability to work with Windows 10, Microsoft Outlook and O365
• Minimum AS Degree in Computer Science, or;
• One year background in PC support.
• Valid Florida driver’s license required.
Preferred:
• A+ Certification highly desirable, but not required.
• ITIL knowledge or certification desirable, but not required.
Company:
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety. Founded in 1999, the company is headquartered in El Segundo, USA, with a team of 501-1000 employees. The company is currently Late Stage.