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Text Chat Jobs in Miami, FL (NOW HIRING)

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Text Chat information

See Miami, FL salary details

$27.3K

$69.6K

$113.8K

How much do text chat jobs pay per year?

As of Aug 26, 2026, the average yearly pay for text chat in Miami, FL is $69,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,100.00 and $79,900.00 per year, depending on experience, location, and employer.

What is a text chat?

A Text Chat job involves communicating with customers or clients through text-based platforms like live chat, social media, or messaging apps. Responsibilities may include answering questions, resolving issues, providing support, or assisting with sales. This role requires strong typing skills, excellent written communication, and the ability to multitask. Many companies offer remote text chat positions, making it a popular option for those seeking flexible work.

What are the key skills and qualifications needed to thrive in the text chat position, and why are they important?

To thrive as a Text Chat agent, you need excellent written communication skills, fast and accurate typing abilities, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and live chat platforms is typically required, with some employers providing in-house training or certifications. Outstanding candidates demonstrate attention to detail, patience, and the ability to multitask efficiently in a fast-paced environment. These skills are essential to ensure clear, helpful, and timely responses that enhance customer satisfaction and support company goals.

How do I become a text chat agent?

To become a text chat agent, you typically need strong written communication skills, basic computer proficiency, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent and may provide training on specific chat platforms or customer service protocols.

What are the most commonly searched types of Text Chat jobs in Miami, FL?

The most popular types of Text Chat jobs in Miami, FL are:

What are popular job titles related to Text Chat jobs in Miami, FL?

For Text Chat jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Text Chat jobs in Miami, FL look for?

The top searched job categories for Text Chat jobs in Miami, FL are:

What cities near Miami, FL are hiring for Text Chat jobs?

Cities near Miami, FL with the most Text Chat job openings:

Text Chat jobs near you
Infographic showing various Text Chat job openings in Miami, FL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $69,611 per year, or $33.5 per hour.

Live Chat Specialist

Norwegian Cruise Line Holdings Ltd

Sunrise, FL

Full-time

Posted 20 hours ago

Posted today

Job description

GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
APPLY ONLINE
If you're interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.

Serve as the primary chat contact for prospective and existing guests, as well as travel advisors, via the Regent Seven Seas Cruises website. Provide prompt, knowledgeable support on reservations, payments, itineraries, promotions, and policies, while ensuring a consistently exceptional service experience. Handle daily chat interactions with a focus on quality assurance, cruise sales, response times, and schedule adherence. Collaborate regularly with internal teams and engage with external customers to resolve reservation-related issues and promote the Regent experience through professional, service-focused communication.

DUTIES & RESPONSIBILITIES

  • Promptly respond to inbound web chats from guests and travel advisors, identifying and resolving inquiries with professionalism and timely follow-up.

  • Build strong relationships by delivering exceptional service that enhances the guest experience.

  • Manage multiple chats and inbound calls simultaneously, maintaining accuracy and attention to detail.

  • Research and resolve booking-related issues, including changes, cancellations, payments, and website support.

  • Maximize sales opportunities during chats by promoting the Regent Seven Seas Cruises experience, suite upgrades, excursions, hotel packages, and onboard enhancements.

  • Accurately document all leads in Salesforce for effective follow-up and tracking.

  • Stay current on promotions, policies, procedures, and product updates through meetings, training sessions, and internal communications.

  • Use company tools and resources-such as the reservation system, website, and training materials-to provide up-to-date, accurate information.

  • Support inbound sales and service calls as directed by management.

QUALIFICATIONS

DEGREE TYPE:

High School Diploma

EXPERIENCE

Minimum 1 year of customer service experience. Cruise/Travel experience preferred. Live/Web Chat experience preferred.

COMPETENCIES/SKILLS

  • Excellent written communication skills with the ability to deliver clear, concise, and professional responses through text-based platforms.

  • Strong working knowledge of Regent Seven Seas Cruises products, including fleet details, itineraries, and service offerings.

  • Proficiency in using Salesforce and the NVS Reservations system.

  • Exceptional customer service skills with the ability to resolve inquiries, troubleshoot issues, and make sound decisions.

  • Proven sales skills with the ability to identify and capitalize on upsell opportunities during guest and advisor interactions.

  • Ability to multitask effectively, managing simultaneous chat and phone communications when needed.

  • Comfortable navigating and operating multiple computer systems and applications concurrently.

  • Flexibility to work rotating shifts, including weekends (Saturdays and Sundays), as required by business needs.

ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
At a Glance
Brand Overview
Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises

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EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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