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Text Chat Jobs in Miami, FL (NOW HIRING)

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Text Chat information

See Miami, FL salary details

$27.3K

$69.6K

$113.8K

How much do text chat jobs pay per year?

As of Aug 10, 2026, the average yearly pay for text chat in Miami, FL is $69,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,100.00 and $79,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the text chat position, and why are they important?

To thrive as a Text Chat agent, you need excellent written communication skills, fast and accurate typing abilities, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and live chat platforms is typically required, with some employers providing in-house training or certifications. Outstanding candidates demonstrate attention to detail, patience, and the ability to multitask efficiently in a fast-paced environment. These skills are essential to ensure clear, helpful, and timely responses that enhance customer satisfaction and support company goals.

How do I become a text chat agent?

To become a text chat agent, you typically need strong written communication skills, basic computer proficiency, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms. Training is often provided by the employer to familiarize new agents with company policies and tools.

What is a text chat?

A Text Chat job involves communicating with customers or clients through text-based platforms like live chat, social media, or messaging apps. Responsibilities may include answering questions, resolving issues, providing support, or assisting with sales. This role requires strong typing skills, excellent written communication, and the ability to multitask. Many companies offer remote text chat positions, making it a popular option for those seeking flexible work.

What are the most commonly searched types of Text Chat jobs in Miami, FL? The most popular types of Text Chat jobs in Miami, FL are:
What are popular job titles related to Text Chat jobs in Miami, FL? For Text Chat jobs in Miami, FL, the most frequently searched job titles are:
What job categories do people searching Text Chat jobs in Miami, FL look for? The top searched job categories for Text Chat jobs in Miami, FL are:
What cities near Miami, FL are hiring for Text Chat jobs? Cities near Miami, FL with the most Text Chat job openings:
Text Chat jobs near you
Infographic showing various Text Chat job openings in Miami, FL as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 65% Full Time, 26% Part Time, and 7% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $69,611 per year, or $33.5 per hour.

Shift Coordinator - Cocowalk $14.70 + avg. $8.43 tips!

Salt & Straw

Miami, FL • On-site

$14.70/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 11 days ago

Salt & Straw rating

7.7

Company rating: 7.7 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

5th of 46 rated dessert shops

Job description

Join the Team That Scoops Magic
Now Hiring: Shift Coordinators - Salt and Straw
At Salt & Straw, we believe in making it count-every shift, every scoop, and every guest interaction.
We're hiring Shift Coordinators in a fast-paced hospitality environment to support daily shop operations, assist team members during shifts, and create great guest experiences.
This role includes customer service, supporting team workflows, providing coaching and feedback, and ensuring smooth day-to-day operations in a retail food service setting.
If you enjoy working with people, thrive in hospitality or retail environments, and care about creating great guest experiences, we'd love to meet you.
What You'll Do:
Shift Coordinators play a key role in creating exceptional guest experiences while coaching and supporting team members throughout each shift.
You will:
  • Shift Coordinators will coordinate daily shop operations to ensure a smooth and welcoming guest experience
  • Guide Scoopers throughout the shift, managing task assignments, breaks, and team support
  • Deliver exceptional customer service and thoughtfully resolve guest concerns
  • Support shop operations by scooping, waffling, hosting, operating the register, cleaning, and jumping in wherever needed
  • Coordinate opening, closing, and daily operational tasks to maintain shop standards
  • Coach and support Team Members through real-time feedback and training
  • Help maintain product quality, food safety, cleanliness, and workplace safety standards
  • Assist with inventory counts, supply management, cash handling, and daily documentation
  • Ensure third-party delivery orders are prepared accurately and meet quality standards
  • Foster a positive, inclusive work environment where Team Members feel supported and valued
  • Learn and share flavor stories to help guests discover their next favorite scoop
  • Partner with shop leadership to uphold operational standards and support team development

What You'll Get
We offer competitive pay, thoughtful benefits, and a people-first culture that invests in your growth.
  • Financial Flexibility: Optional earned wages access, plus 401(k) match with 50% company match up to 1% of your salary after three months-even for part-time Team Members
  • Health & Wellness: Medical, dental, and vision coverage may become available after 780 hours worked, plus Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and supplemental coverage like Accident, Critical Illness, and Hospital Indemnity Insurance
  • Mental Health Support: Free, 24/7 access to licensed mental health professionals for you and your family via text, chat, web, and in-person sessions
  • Work-Life Balance: Flexible scheduling, 1 hour of Sick Time per 30 hours worked, 12 weeks of Paid Parental Leave at 70% pay, and 2 hours of Paid Voting Time
  • Education & Growth: Up to $1,800/year for learning goals, plus career development and growth opportunities within Salt & Straw
  • Perks & Discounts: 30% Team Member discount, early access to new flavors, Commuter FSA, UHC Wellness Rewards (earn up to $1,000), and affordable FIGO Pet Insurance
  • Inclusive Culture: A welcoming, supportive workplace where every Team Member is valued, respected, and inspired

You're a Great Fit If You:
  • Are 18+ years old
  • Are available to work evenings, weekends, and holidays
  • Can work at least 3 shifts per week, including 2 closing shifts
  • Have a high school diploma or GED
  • Bring 6+ months of food service, restaurant, retail, coffee, or hospitality experience (1+ year preferred)
  • Enjoy coaching, motivating, and supporting others
  • Have strong communication skills and a passion for customer service
  • Thrive in fast-paced, team-oriented environments
  • Are excited to grow your leadership skills and take on greater responsibility
  • Are comfortable discussing flavors, offering samples, and creating memorable guest experiences

Ready to Scoop the Unbelievable? This is more than a job. It's a chance to build something that matters, with your hands, your heart, and a whole lot of ice cream.
Important Notes
  • Food Allergy Warning: This role involves working in an environment where common food allergens (peanuts, tree nuts, dairy, eggs, soy, wheat, seafood) are present.
  • Equal Employment Opportunity: Salt & Straw is committed to creating an inclusive workplace and provides equal opportunity to all applicants, regardless of race, gender, sexual orientation, disability, or background.
  • E-Verify Participation: We participate in E-Verify to confirm work authorization.

Our Values
Create the Unbelievable
Show Up Generously
Act with Thoughtful Curiosity
Share Human Kindness
Make It Count
These values guide everything we do - from the way we scoop, to how we show up for our guests, teammates, and communities.

What Salt & Straw employees say

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