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Chat Email Jobs in Massachusetts (NOW HIRING)

Pathstone

Associate, Technology

Boston, MA

Fields support calls, chat, email, and/or other communication from users with inquiries regarding software, connectivity, printing, and similar concerns. * Consults with users to determine steps and ...

Zelis

Client Support Specialist

Boston, MA · On-site

$19.50 - $26.25/hr

Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.

Zelis

Client Support Specialist

Boston, MA · On-site

$19.50 - $26.25/hr

Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.

Zelis Healthcare

Client Support Specialist

Boston, MA · On-site

$19.50 - $26.25/hr

Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.

Zelis

Client Support Specialist

Boston, MA · On-site

$19.50 - $26.25/hr

Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.

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Showing results 1-20

All JobsChat Email JobsChat Email Jobs in Massachusetts

Chat Email information

See Massachusetts salary details

$78.1K

$112.2K

$158.9K

How much do chat email jobs pay per year?

As of Aug 25, 2026, the average yearly pay for chat email in Massachusetts is $112,215.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,400.00 and $136,500.00 per year, depending on experience, location, and employer.

What is a chat email job?

Chat Email jobs involve handling customer communications through both chat and email platforms. Employees in these roles respond to customer inquiries, resolve issues, and provide information or support efficiently in written form. These positions require strong written communication skills, attention to detail, and the ability to multitask using different digital tools. Chat Email jobs are common in customer service, technical support, and e-commerce industries, allowing businesses to assist customers quickly and effectively online.

What are the key skills and qualifications needed to thrive as a chat email support specialist, and why are they important?

To thrive as a Chat Email Support Specialist, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and basic office software is typically required. Patience, attention to detail, and the ability to multitask are standout soft skills in this role. These skills ensure efficient, accurate, and customer-focused support, which is vital for maintaining client satisfaction and brand reputation.

What are some common challenges faced by chat email support specialists, and how can they be addressed?

Chat Email Support Specialists often encounter challenges such as managing high volumes of customer inquiries, handling difficult or frustrated customers, and maintaining a consistent tone across written communications. To address these, it's important to develop strong time management skills, become proficient with help desk software, and follow established communication guidelines. Regular feedback from supervisors and collaboration with team members can also help improve performance and ensure a positive customer experience.

What is the difference between Chat Email vs Customer Support Representative?

AspectChat EmailCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in communication or customer serviceHigh school diploma or equivalent; customer service certifications beneficial
Work EnvironmentRemote or office-based; primarily digital communication platformsOffice or remote; phone, email, and live chat interactions
Industry UsageCommon in e-commerce, tech, and service industriesWidespread across retail, telecom, and service sectors
Search & Comparison IntentOften searched for as a digital communication roleCompared for direct customer interaction roles

Chat Email roles focus on digital communication via chat and email platforms, often requiring strong written skills and familiarity with online tools. Customer Support Representatives handle a broader range of customer interactions, including phone and in-person support. Both roles are vital in customer service, but Chat Email positions are more specialized in online communication channels.

What are the most commonly searched types of Chat Email jobs in Massachusetts?

The most popular types of Chat Email jobs in Massachusetts are:

What are popular job titles related to Chat Email jobs in Massachusetts?

For Chat Email jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Chat Email jobs in Massachusetts look for?

The top searched job categories for Chat Email jobs in Massachusetts are:

Chat Email jobs near you
Infographic showing various Chat Email job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 21% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $112,215 per year, or $53.9 per hour.

Remote Email & Chat Representative

111 Sign, Inc

Littleton, MA • Remote

$26 - $27/hr

Full-time

Medical, Retirement, PTO

Posted 3 days ago

New

Job description

This is a remote position.

111 Sign, Inc. is a printing company specializing in custom signage and print solutions for businesses of all sizes. We're growing our customer support team and looking for a detail-oriented, customer-focused representative to handle inbound email and live chat inquiries — helping customers navigate orders, artwork proofs, printing specs, and shipping timelines.

Position Summary

The Remote Email & Chat Representative will be the primary point of contact for customers reaching out through email and live chat channels. This role requires strong written communication skills, a solid understanding of (or willingness to learn) print production basics, and the ability to multitask across multiple customer conversations in a fast-paced digital environment.



RequirementsKey Responsibilities
  • Respond promptly and professionally to customer inquiries via email and live chat
  • Provide accurate information about products, pricing, turnaround times, and order status
  • Assist customers with file uploads, artwork proofs, and print specification questions
  • Troubleshoot order issues (delays, errors, reprints) and coordinate resolutions with production and shipping teams
  • Process order changes, cancellations, and returns per company policy
  • Maintain accurate records of customer interactions in the CRM/helpdesk system
  • Escalate complex or unresolved issues to the appropriate department or supervisor
  • Meet or exceed response-time and customer satisfaction (CSAT) targets
  • Identify recurring customer pain points and share feedback with management
  • Stay current on product catalog, pricing updates, and promotions
Required Qualifications
  • High school diploma or equivalent (Associate's or Bachelor's degree a plus)
  • 1+ years of customer service experience, preferably in email/chat support
  • Excellent written English communication skills — clear, friendly, and professional
  • Strong typing speed and accuracy
  • Ability to multitask across several concurrent chat conversations
  • Comfortable using helpdesk/CRM software (e.g., Zendesk, Freshdesk, Gorgias) and internal order systems
  • Reliable high-speed internet connection and a quiet, distraction-free home workspace
  • Self-motivated with strong time-management skills in a remote setting


BenefitsCompensation & Benefits
  • Competitive hourly wage / salary (commensurate with experience)
  • Health insurance, PTO, 401(k), performance bonuses, etc.
  • Opportunities for growth within the customer experience team