Boston, MA · Remote
$19.75 - $26.50/hr
Provide timely responses via phone, email, and chat * Monitor client satisfaction and identify opportunities to improve the overall experience Requirements: * Strong communication and problem-solving ...
Boston, MA · Remote
$19.75 - $26.50/hr
Provide timely responses via phone, email, and chat * Monitor client satisfaction and identify opportunities to improve the overall experience Requirements: * Strong communication and problem-solving ...
Waltham, MA · Hybrid
$57 - $78/hr
... monitoring. * Effective communication skills and a collaborative mindset. Preferred Qualifications: * Demonstrated experience using AI-powered copilots, chat assistants, or AIOps platforms to ...
Waltham, MA · Hybrid
$57 - $78/hr
... monitoring. * Effective communication skills and a collaborative mindset. Preferred Qualifications: * Demonstrated experience using AI-powered copilots, chat assistants, or AIOps platforms to ...
Waltham, MA · Hybrid
$57 - $78/hr
... monitoring. * Effective communication skills and a collaborative mindset. Preferred Qualifications: * Demonstrated experience using AI-powered copilots, chat assistants, or AIOps platforms to ...
Waltham, MA · Hybrid
$57 - $78/hr
... monitoring. * Effective communication skills and a collaborative mindset. Preferred Qualifications: * Demonstrated experience using AI-powered copilots, chat assistants, or AIOps platforms to ...
Westwood, MA · On-site
Monitor the store payroll to assist in ensuring hours do not exceed the monthly budget, accurately ... Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.
Westwood, MA · On-site
Monitor the store payroll to assist in ensuring hours do not exceed the monthly budget, accurately ... Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.
Westwood, MA · On-site
$16.50 - $21.75/hr
Monitor the store payroll to assist in ensuring hours do not exceed the monthly budget, accurately ... Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.
Westwood, MA · On-site
$16.50 - $21.75/hr
Monitor the store payroll to assist in ensuring hours do not exceed the monthly budget, accurately ... Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.
Boston, MA · On-site
... chat, conferencing, and calling), Microsoft 365 email, Microsoft OneDrive, and Cisco Unified ... monitor progress, and ensure team deliverables meet organizational standards and timelines ...
Boston, MA · On-site
... chat, conferencing, and calling), Microsoft 365 email, Microsoft OneDrive, and Cisco Unified ... monitor progress, and ensure team deliverables meet organizational standards and timelines ...
Boston, MA · On-site
Validate Teams functionality post‑migration, including chat, meetings, and files. * Manage Teams ... Monitor Quest migration jobs and resolve failures or exceptions. * Work closely with Exchange and ...
Quick apply
Boston, MA · On-site
Validate Teams functionality post‑migration, including chat, meetings, and files. * Manage Teams ... Monitor Quest migration jobs and resolve failures or exceptions. * Work closely with Exchange and ...
Boston, MA · On-site
Validate Teams functionality post‑migration, including chat, meetings, and files. Manage Teams ... Monitor Quest migration jobs and resolve failures or exceptions. Work closely with Exchange and ...
Quick apply
Boston, MA · On-site
Validate Teams functionality post‑migration, including chat, meetings, and files. Manage Teams ... Monitor Quest migration jobs and resolve failures or exceptions. Work closely with Exchange and ...
Sudbury, MA · Remote
$16.75 - $22.75/hr
Monitor and manage social media messages and comments, providing timely responses that align with ... Familiarity with social media platforms and online chat systems. Self-motivated and able to work ...
Sudbury, MA · Remote
$16.75 - $22.75/hr
Monitor and manage social media messages and comments, providing timely responses that align with ... Familiarity with social media platforms and online chat systems. Self-motivated and able to work ...
Sudbury, MA · Remote
$16.75 - $22.75/hr
Monitor and manage social media messages and comments, providing timely responses that align with ... Familiarity with social media platforms and online chat systems. Self-motivated and able to work ...
Sudbury, MA · Remote
$16.75 - $22.75/hr
Monitor and manage social media messages and comments, providing timely responses that align with ... Familiarity with social media platforms and online chat systems. Self-motivated and able to work ...
$17 - $20/hr
The CSR is responsible for all telephone, e-mail, and chat account maintenance. The CSR determines ... Call Monitoring and auditing of Log Sheets and Correspondence on a monthly basis. * Adhere to ...
$17 - $20/hr
The CSR is responsible for all telephone, e-mail, and chat account maintenance. The CSR determines ... Call Monitoring and auditing of Log Sheets and Correspondence on a monthly basis. * Adhere to ...
With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... Experience with Ventilation, ICP Monitoring, and Hemodynamic Monitoring - Required * Meditech ...
With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... Experience with Ventilation, ICP Monitoring, and Hemodynamic Monitoring - Required * Meditech ...
... phone, chat, email, social media, and in-app messaging. This role is accountable for driving ... Monitor individual and team performance against KPIs, quality standards, and service level ...
Quick apply
... phone, chat, email, social media, and in-app messaging. This role is accountable for driving ... Monitor individual and team performance against KPIs, quality standards, and service level ...
Salem, MA · On-site
$53.61/hr
With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... Monitor and adjust specialized equipment used on patients, and interpret and record electronic ...
Salem, MA · On-site
$53.61/hr
With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... Monitor and adjust specialized equipment used on patients, and interpret and record electronic ...
With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... Monitor and adjust specialized equipment used on patients, and interpret and record electronic ...
With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... Monitor and adjust specialized equipment used on patients, and interpret and record electronic ...
Taunton, MA · On-site
$60.61/hr
With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... Monitor and adjust specialized equipment used on patients, and interpret and record electronic ...
Taunton, MA · On-site
$60.61/hr
With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... Monitor and adjust specialized equipment used on patients, and interpret and record electronic ...
Salem, MA · On-site
$53.61/hr
With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... Monitor and adjust specialized equipment used on patients, and interpret and record electronic ...
Salem, MA · On-site
$53.61/hr
With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... Monitor and adjust specialized equipment used on patients, and interpret and record electronic ...
Milford, MA · On-site
$66.67/hr
With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... Monitor and adjust specialized equipment used on patients, and interpret and record electronic ...
Milford, MA · On-site
$66.67/hr
With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... Monitor and adjust specialized equipment used on patients, and interpret and record electronic ...
Salem, MA · On-site
$53.61/hr
With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... Monitor and adjust specialized equipment used on patients, and interpret and record electronic ...
Salem, MA · On-site
$53.61/hr
With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... Monitor and adjust specialized equipment used on patients, and interpret and record electronic ...
Salem, MA · On-site
$53.61/hr
With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... Monitor and adjust specialized equipment used on patients, and interpret and record electronic ...
Salem, MA · On-site
$53.61/hr
With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... Monitor and adjust specialized equipment used on patients, and interpret and record electronic ...
| Aspect | Chat Monitor | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; training in chat moderation | High school diploma; customer service training often preferred |
| Work Environment | Online, remote chat platforms | Call centers, retail, or office settings |
| Industry Usage | Online platforms, gaming, social media | Retail, telecom, banking, hospitality |
| Primary Role | Monitor and moderate online chat interactions | Assist customers, resolve issues, provide information |
While both roles involve communication with customers or users, Chat Monitors focus on overseeing online chat interactions to ensure compliance and quality, often working remotely. Customer Service Representatives handle direct customer inquiries and support across various channels, including phone and email. The roles differ mainly in their scope and environment but share skills in communication and problem-solving.
For Chat Monitor jobs in Massachusetts, the most frequently searched job titles are:
The top searched job categories for Chat Monitor jobs in Massachusetts are:
$19.75 - $26.50/hr
Part-time
Re-posted 8 days ago
We are looking for a proactive and customer-focused Client Experience Coordinator to join our team. This role is responsible for supporting clients throughout their experience by ensuring smooth communication, efficient coordination, and high-quality service delivery.
Key Responsibilities:
Serve as the main point of contact for client inquiries and support
Coordinate and manage client requests from start to completion
Provide timely responses via phone, email, and chat
Monitor client satisfaction and identify opportunities to improve the overall experience
Requirements:
Strong communication and problem-solving skills
Excellent organizational and multitasking abilities
Ability to work independently and manage priorities effectively
Basic computer skills (CRM systems, email, scheduling tools)
Previous experience in customer service, coordination, or client support is preferred
What We Offer:
Flexible work environment
Training and ongoing support
Opportunities for growth and advancement
Performance-based compensation
If you are passionate about delivering outstanding client experiences and enjoy working in a fast-paced, service-oriented environment, we encourage you to apply.
