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Customer Service Chat Email Jobs (NOW HIRING)

Lucchese

Customer Service Representative

El Paso, TX · On-site

$12.50 - $17/hr

Provide knowledgeable answers to customers via phone, live chat, and email regarding products, services, and the brand. * Bring emotion, surprise, and culture to the customer, keeping the brand story ...

LUCCHESE INC

Customer Service Representative

El Paso, TX · On-site

$14.50 - $19.75/hr

Provide knowledgeable answers to customers via phone, live chat, and email regarding products, services, and the brand. * Bring emotion, surprise, and culture to the customer, keeping the brand story ...

Lucchese Boot CO

Customer Service Representative

El Paso, TX · On-site

$14.50 - $19.75/hr

Provide knowledgeable answers to customers via phone, live chat, and email regarding products, services, and the brand. * Bring emotion, surprise, and culture to the customer, keeping the brand story ...

AYS

Live Chat Agent

Atlanta, GA · On-site

$15 - $20/hr

... customer experiences through various channels, including live chat, email, and phone support. We are committed to providing our clients with the best possible service and are looking for a Live Chat ...

ScaleJet

Customer Care Specialist (phone, email, chat)

$17.50 - $23/hr

Customer Care Specialist (phone, email, chat) San José Province, San José, Costa Rica Or refer ... The ideal candidate has a background in call centers, reception, or Amazon customer service, and ...

ScaleJet

Customer Care Specialist (phone, email, chat)

$17.50 - $23/hr

Customer Care Specialist (phone, email, chat) Our client, an international e-commerce company with ... The ideal candidate has a background in call centers, reception, or Amazon customer service, and ...

At Your School (AYS, Inc.)

Live Chat Agent

$15.75 - $21.25/hr

... customer experiences through various channels, including live chat, email, and phone support. We are committed to providing our clients with the best possible service and are looking for a Live Chat ...

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Customer Service Chat Email information

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How much do customer service chat email jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer service chat email in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service chat email representative?

To excel as a Customer Service Chat Email Representative, you need strong written communication, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM platforms, ticketing systems, and live chat/email management tools is often required. Patience, attention to detail, and a customer-centric attitude are essential soft skills for effectively resolving issues and building rapport. These skills ensure fast, accurate, and empathetic support, leading to higher customer satisfaction and loyalty.

What are some common challenges faced by customer service chat email representatives, and how can they be managed effectively?

Customer Service Chat Email representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or frustrated customers, and ensuring timely, accurate responses across multiple platforms. To manage these effectively, representatives should prioritize strong organizational skills, utilize templates and knowledge bases for consistency, and practice empathy and patience in communication. Regular training and feedback from supervisors can also help agents stay up-to-date on best practices and product knowledge, ultimately improving both customer satisfaction and personal job performance.

What is a customer service chat email representative?

Customer Service Chat Email jobs involve assisting customers through online chat platforms and email correspondence. Employees in these roles help resolve customer inquiries, provide product or service information, handle complaints, and troubleshoot issues without using the phone. These positions require strong written communication skills, patience, and the ability to multitask. Customer Service Chat Email representatives are essential for companies looking to provide support in a convenient and efficient manner for customers who prefer digital communication.
More about Customer Service Chat Email jobs

What job categories do people searching Customer Service Chat Email jobs look for?

The top searched job categories for Customer Service Chat Email jobs are:

Infographic showing various Customer Service Chat Email job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Chat Representative

Etrailer

Wentzville, MO • On-site

$18/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Customer Service Chat Representative

Hot Job

Missouri - Wentzville, MO 63385

Overview

Position Type Full Time Travel Percentage None Category Customer Service

Description

Customer Service Chat Representative

Level: Entry Job Location: Missouri - Wentzville, MO Position Type: Full Time Starting Rate: $18.00 Job Shifts: Consistent Work Schedule. Schedule includes an evening and an occasional weekend.

Customer Service Chat Representative - Join Our Adventure!

Are you passionate about helping others and eager to learn new things? Do you enjoy fast-paced environments and making a positive impact? If so, we'd love for you to join our growing team at etrailer.com!

At etrailer.com, we're dedicated to guiding our neighbors (our customers) on their journeys—whether it's camping, traveling, towing, or any other adventure. Our Customer Service team is the heartbeat of our company, and we rely on you to create personalized experiences at every step of the journey.

What You'll Do:

  • Serve our Neighbors: Communicate with neighbors via chat to assist with a range of inquiries and provide personalized solutions.
  • Build Strong Connections: Establish lasting relationships with our neighbors, ensuring every chat is an opportunity to offer thoughtful recommendations and guidance tailored to their needs.
  • Use Technology & Resources: Work with computers and a variety of tools to process orders, track neighbor details, and enhance the neighbor's experience with us.
  • Collaborate for Success: Partner with teammates to solve challenges, improve processes, and ensure every neighbor feels valued and heard throughout their journey.
  • Stay Curious & Learn: Continuously seek out opportunities to improve your role, refine your product knowledge, and enhance the neighbor experience.
  • Own the Experience: Take responsibility for ensuring every interaction—whether it's assisting with a product inquiry or supporting an order—is positive and memorable for our neighbors.

What We Offer:

  • Competitive Pay: Starting at $18/hour with opportunities for growth.
  • Location: Conveniently located in Wentzville, MO near Highways 40, 61, 64, and 70.
  • Learning & Growth: Continuous hands-on training, collaboration, and a Peer Mentor program to help guide your journey.
  • Cool Perks: Fun company events, access to borrow outdoor gear, adjustable desks, and a bright, open office with plenty of natural light.
  • Benefits: Paid holidays, paid vacations, 401k matching, medical, vision, dental, and more!

Who You Are:

  • Passionate about helping others and providing top-notch service.
  • Enthusiastic about the outdoors—camping, traveling, towing, trailers, or any adventure!
  • A team player who enjoys collaborating and learning.
  • Eager to grow and develop both personally and professionally.

Ready to embark on a fulfilling journey with us? Apply today and let's make an impact—together!

Apply