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Customer Service Chat Email Jobs (NOW HIRING)

Lucchese

Customer Service Representative

El Paso, TX · On-site

$12.50 - $17/hr

Provide knowledgeable answers to customers via phone, live chat, and email regarding products, services, and the brand. * Bring emotion, surprise, and culture to the customer, keeping the brand story ...

The Azek Company

CC Customer Service Associate

Scranton, PA · On-site

$14.25 - $19.75/hr

Deliver exceptional customer service across phone, chat, email, and other communication channels. [linkedin.com], [linkedin.com] * Build positive customer relationships through professional ...

New

The AZEK Company

CC Customer Service Associate

Scranton, PA · On-site

$14.25 - $19.75/hr

Deliver exceptional customer service across phone, chat, email, and other communication channels. [linkedin.com], [linkedin.com] * Build positive customer relationships through professional ...

RemX

Be Seen First

Customer Service Specialist

Jacksonville, FL · On-site

$19/hr

August 17,2026 We are seeking a Customer Service Representative with call center experience to support consumers through phone, email, chat, SMS, and social media channels. This role involves ...

Solo Stove

Customer Service Specialist

Grapevine, TX · On-site

$15.75 - $20.75/hr

You'll connect with customers across chat, email, phone, and social channels - delivering thoughtful service, timeless quality, and trust in every interaction. You will also work in our showroom ...

Solo Brands

Customer Service Specialist

Grapevine, TX · On-site

$15.75 - $20.75/hr

You'll connect with customers across chat, email, phone, and social channels - delivering thoughtful service, timeless quality, and trust in every interaction. You will also work in our showroom ...

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Customer Service Chat Email information

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How much do customer service chat email jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for customer service chat email in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Chat Email Representative, and why are they important?

To excel as a Customer Service Chat Email Representative, you need strong written communication, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM platforms, ticketing systems, and live chat/email management tools is often required. Patience, attention to detail, and a customer-centric attitude are essential soft skills for effectively resolving issues and building rapport. These skills ensure fast, accurate, and empathetic support, leading to higher customer satisfaction and loyalty.

What are some common challenges faced by Customer Service Chat Email representatives, and how can they be managed effectively?

Customer Service Chat Email representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or frustrated customers, and ensuring timely, accurate responses across multiple platforms. To manage these effectively, representatives should prioritize strong organizational skills, utilize templates and knowledge bases for consistency, and practice empathy and patience in communication. Regular training and feedback from supervisors can also help agents stay up-to-date on best practices and product knowledge, ultimately improving both customer satisfaction and personal job performance.

What are Customer Service Chat Email jobs?

Customer Service Chat Email jobs involve assisting customers through online chat platforms and email correspondence. Employees in these roles help resolve customer inquiries, provide product or service information, handle complaints, and troubleshoot issues without using the phone. These positions require strong written communication skills, patience, and the ability to multitask. Customer Service Chat Email representatives are essential for companies looking to provide support in a convenient and efficient manner for customers who prefer digital communication.
More about Customer Service Chat Email jobs
What job categories do people searching Customer Service Chat Email jobs look for? The top searched job categories for Customer Service Chat Email jobs are:
Infographic showing various Customer Service Chat Email job openings in the United States as of July 2026, with employment types broken down into 4% Locum Tenens, 52% Full Time, 5% Part Time, and 39% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Remote Chat & Email Support Representative

Jobs for Humanity

Fort Lauderdale, FL • Remote

$16.25 - $20.75/hr

Full-time

Posted 9 days ago

Job description

Job Description

We are seeking a detail-oriented Remote Chat & Email Support Representative to join our team. As a first point of contact, you will play a crucial role in delivering exceptional customer service that reflects our core values and helps business owners get the support they need to thrive. This is a full-time, remote position for a candidate who is passionate about helping others and excels in written communication.

Responsibilities:

  • Respond promptly and professionally to customer enquiries via live chat and email channels.
  • Effectively troubleshoot customer issues, identify solutions, and guide them through to resolution.
  • Maintain detailed and accurate records of all customer interactions and feedback within our systems.
  • Collaborate with internal teams to manage and resolve more complex enquiries.
  • Uphold a high standard of customer satisfaction by providing a supportive and positive experience.
  • Embody the company's commitment to transparency and speed in all communications.


Qualifications:

  • Proven experience in a customer support role, with a strong focus on chat and email communication.
  • Exceptional written communication skills, with impeccable grammar, spelling, and punctuation.
  • Excellent time-management and organisational skills, with the ability to work independently in a remote environment.
  • A customer-focused mindset with a patient, empathetic, and professional demeanour.
  • Proficiency with customer support software and CRM systems is an advantage.
  • Must have a reliable high-speed internet connection and a suitable, quiet home-working environment.
Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply