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Customer Service Chat Email Jobs (NOW HIRING)

KURV

Client Service Representative

Cleveland, OH · Remote

$15.50 - $21/hr

The role of a Customer Service & Support Specialist demands constant focus and commitment to the ... Currently our needs demand representatives who possess skills using chat, email and telephone ...

Customer Service

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Servicing - Customer Care Specialist

Sterling Heights, MI · On-site

$16/hr

Respond to customer emails and written inquiries in a timely manner. * Research and resolve customer questions related to mortgage payments, escrow accounts, loan servicing, account status, and ...

NICE

Manager, Customer Service

Richardson, TX · On-site +1

$214K - $321K/yr

Design, implement, and maintain customer service workflows across omnichannel ecosystems (voice, chat, email, and social). Deliver performance improvements through operational analytics, process ...

Stuller

Customer Service Representative

Lafayette, LA · On-site

$12.25 - $16.75/hr

Responsibilities may vary by team and area of focus but may include: * Assist customers by phone, chat, email, and other digital channels with order placement, product questions, service requests ...

Elemental Brands

Customer Care Specialist

Reno, NV · On-site

$17 - $22.50/hr

Responds to customers via phone, email, and chat * Effectively communicates product/technical ... Minimum of one (1) year of experience in a customer service setting * Call center experience and ...

Elemental LED, Inc.

Customer Care Specialist

Reno, NV

$17 - $22.50/hr

Responds to customers via phone, email, and chat * Effectively communicates product/technical ... Minimum of one (1) year of experience in a customer service setting * Call center experience and ...

Stuller

Customer Service Representative

Lafayette, LA · On-site

$12.25 - $16.75/hr

Responsibilities may vary by team and area of focus but may include: * Assist customers by phone, chat, email, and other digital channels with order placement, product questions, service requests ...

Elemental Brands

Customer Care Specialist

Reno, NV · On-site

$17 - $22.50/hr

Responds to customers via phone, email, and chat * Effectively communicates product/technical ... Minimum of one (1) year of experience in a customer service setting * Call center experience and ...

Purple

Customer Care Specialist

Lehi, UT · On-site

$15 - $17.50/hr

Respond to customer inquiries via phone, chat, email, text or social media, taking appropriate action to ensure each customer receives world class customer service. * Process product orders for ...

StaffSource, LLC

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Customer Call Center Representative

Knoxville, TN · On-site

$20/hr

Provide friendly, first-contact-resolution service across phone, chat, email, and SMS * Assist with ... Customer service, retail, hospitality, or contact center experience a plus This is an on-site ...

Purple

Customer Care Specialist

Lehi, UT · On-site

$15 - $17.50/hr

Respond to customer inquiries via phone, chat, email, text or social media, taking appropriate action to ensure each customer receives world class customer service. * Process product orders for ...

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Customer Service Chat Email information

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How much do customer service chat email jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer service chat email in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service chat email representative?

Customer Service Chat Email jobs involve assisting customers through online chat platforms and email correspondence. Employees in these roles help resolve customer inquiries, provide product or service information, handle complaints, and troubleshoot issues without using the phone. These positions require strong written communication skills, patience, and the ability to multitask. Customer Service Chat Email representatives are essential for companies looking to provide support in a convenient and efficient manner for customers who prefer digital communication.

What are the key skills and qualifications needed to thrive as a customer service chat email representative?

To excel as a Customer Service Chat Email Representative, you need strong written communication, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM platforms, ticketing systems, and live chat/email management tools is often required. Patience, attention to detail, and a customer-centric attitude are essential soft skills for effectively resolving issues and building rapport. These skills ensure fast, accurate, and empathetic support, leading to higher customer satisfaction and loyalty.

What are some common challenges faced by customer service chat email representatives, and how can they be managed effectively?

Customer Service Chat Email representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or frustrated customers, and ensuring timely, accurate responses across multiple platforms. To manage these effectively, representatives should prioritize strong organizational skills, utilize templates and knowledge bases for consistency, and practice empathy and patience in communication. Regular training and feedback from supervisors can also help agents stay up-to-date on best practices and product knowledge, ultimately improving both customer satisfaction and personal job performance.
More about Customer Service Chat Email jobs

What job categories do people searching Customer Service Chat Email jobs look for?

The top searched job categories for Customer Service Chat Email jobs are:

Infographic showing various Customer Service Chat Email job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Client Service Representative

KURV

Cleveland, OH • Remote

$15.50 - $21/hr

Full-time

Re-posted 15 days ago

Job description

Kurv is currently seeking a Customer Service & Support Specialist at our Cleveland, Ohio location. The role of a Customer Service & Support Specialist demands constant focus and commitment to the customer experience, with an above average ability to facilitate requests from all communication channels. Currently our needs demand representatives who possess skills using chat, email and telephone related support. Additionally, because our industry is dynamic, and fast-paced this position demands a commitment to learning and expanding professional, industry and technical knowledge.

Required Duties and Responsibilities:

  • Provide remote assistance to Kurv merchants in the use of their equipment or gateway service.
  • Provide customer assistance related to billing, statement or other transaction related questions.
  • Download essential mobile applications on iOS and Android devices for Kurv + product.
  • Analyze and resolve first level technical problems and issues.
  • Resolution of merchant and client requests in timely matter and responding to inquiries or requests by way of phone, e-mail and chat.
  • Pre-Sales support of Kurv products and services with prospective merchants, internal clients, sales and vendor partners.
  • Utilization of several different software and web-based systems
  • Participate in ongoing product and services training and effectively cross-train team members.
  • Other duties as assigned

Job Qualifications

Qualifications

  • One-year experience in a Customer Helpdesk environment.
  • Strong analytical, organization and planning skills
  • Able to craft clear and concise business related correspondence via email and chat.
  • Typing proficiency of 30-50 WPM.
  • Ability to adapt in a dynamic industry and work in a fast paced office.
  • Demonstrate effective problem solving skills
  • Knowledge of PC/Windows/Internet related technologies; knowledge and experience working with MS Outlook, Word and Excel and must demonstrate an ability to learn new and customized software/web-based applications.
  • Familiarity and comfort using smartphone and tablets, both Apple and Android based.

Desired Skills and Experience:

  • Two-years experience in a remote support technical support environment.
  • Comp-TIA A+, Microsoft Certified Technology Specialist Certification or other IT/HelpDesk Certification.
  • Prior experience in Merchant Services or Electronic Payments Industry.

Job Benefits:

  • On the job training program
  • Casual business dress code
  • Excellent location near highways

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