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Customer Service Chat Email Jobs (NOW HIRING)

Jobs for Humanity

Remote Chat and Email Representative

$16.50 - $22.25/hr

Experience in customer service, administrative support, or a similar communication-focused role ... Basic proficiency with email platforms, chat tools, and computer systems * Ability to handle ...

Global Channel Management

Customer Service Rep

Mason, OH · On-site

$15 - $20.50/hr

The CSR provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department ...

Solo Stove

Customer Service Specialist

Grapevine, TX · On-site

$15.75 - $20.75/hr

You'll connect with customers across chat, email, phone, and social channels - delivering thoughtful service, timeless quality, and trust in every interaction. You will also work in our showroom ...

Solo Brands

Customer Service Specialist

Grapevine, TX · On-site

$15.75 - $20.75/hr

You'll connect with customers across chat, email, phone, and social channels - delivering thoughtful service, timeless quality, and trust in every interaction. You will also work in our showroom ...

Minnesota Jobs

Email Customer Service Reps

$16/hr

This role is 90% email customer service and 10% chat. This team will specifically supporting Canada. Job Duties • Daily: * Review support requests and clarify customer complaints. * Determine cause ...

Global Channel Management

Customer Service Rep

$16.50 - $22.25/hr

The CSR provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department ...

Easy Recruiter

Customer Service Representative - Remote

$16.50 - $22.25/hr

Customer Service Representative - Remote We are looking for a Customer Service Representative ... This person will provide world-class customer support through email, text, chat, and occasionally ...

Solo Brands

Customer Service Specialist

Grapevine, TX · On-site

$15.75 - $20.75/hr

You'll connect with customers across chat, email, phone, and social channels -- delivering thoughtful service, timeless quality, and trust in every interaction. You will also work in our showroom ...

Solo Stove

Customer Service Specialist

Grapevine, TX · On-site

$15.75 - $20.75/hr

You'll connect with customers across chat, email, phone, and social channels -- delivering thoughtful service, timeless quality, and trust in every interaction. You will also work in our showroom ...

TEKsystems

Email Customer Service Reps

San Mateo, CA · Remote

$16/hr

This role is 90% email customer service and 10% chat. This team will specifically supporting Canada. JOB DUTIES • Daily: • Review support requests and clarify customer complaints. • Determine ...

TEKsystems

Email Customer Service Reps

San Mateo, CA · Remote

$16/hr

This role is 90% email customer service and 10% chat. This team will specifically supporting Canada. JOB DUTIES • Daily: • Review support requests and clarify customer complaints. • Determine ...

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Customer Service Chat Email information

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How much do customer service chat email jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer service chat email in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service chat email representative?

To excel as a Customer Service Chat Email Representative, you need strong written communication, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM platforms, ticketing systems, and live chat/email management tools is often required. Patience, attention to detail, and a customer-centric attitude are essential soft skills for effectively resolving issues and building rapport. These skills ensure fast, accurate, and empathetic support, leading to higher customer satisfaction and loyalty.

What are some common challenges faced by customer service chat email representatives, and how can they be managed effectively?

Customer Service Chat Email representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or frustrated customers, and ensuring timely, accurate responses across multiple platforms. To manage these effectively, representatives should prioritize strong organizational skills, utilize templates and knowledge bases for consistency, and practice empathy and patience in communication. Regular training and feedback from supervisors can also help agents stay up-to-date on best practices and product knowledge, ultimately improving both customer satisfaction and personal job performance.

What is a customer service chat email representative?

Customer Service Chat Email jobs involve assisting customers through online chat platforms and email correspondence. Employees in these roles help resolve customer inquiries, provide product or service information, handle complaints, and troubleshoot issues without using the phone. These positions require strong written communication skills, patience, and the ability to multitask. Customer Service Chat Email representatives are essential for companies looking to provide support in a convenient and efficient manner for customers who prefer digital communication.
More about Customer Service Chat Email jobs

What job categories do people searching Customer Service Chat Email jobs look for?

The top searched job categories for Customer Service Chat Email jobs are:

Infographic showing various Customer Service Chat Email job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Remote Chat and Email Representative

Jobs for Humanity

Remote

$16.50 - $22.25/hr

Other

Posted 8 days ago

Job description

Company Description
Job Description
Remote Chat and Email Representative to prospective clients through clear, timely, and professional written communication. This role is ideal for someone who is organized, empathetic, and confident handling a high volume of inquiries while providing a positive experience in every interaction.
As a key part of the support team, you will help ensure accurate information, timely responses, and a welcoming first impression of the practice. You will play an important role in strengthening trust, improving responsiveness, and supporting smooth day-to-day communication across the organization.
What You'll Do
  • Respond to incoming chat and email inquiries from prospective clients in a professional and courteous manner
  • Provide accurate information about services, scheduling, general policies, and next steps based on internal guidelines
  • Route complex or sensitive inquiries to the appropriate team members when needed
  • Document customer interactions clearly and accurately in internal systems
  • Follow up on unresolved messages to ensure timely resolution
  • Monitor shared inboxes and chat platforms to maintain response time standards
  • Identify common questions or recurring concerns and share insights with leadership to help improve service and communication
  • Support administrative communication tasks as needed to help maintain efficient operations
  • Protect company information by following privacy, confidentiality, and data handling procedures
What Success Looks Like
  • Communication is handled with empathy, professionalism, and attention to detail
  • Inquiries are documented thoroughly and escalated appropriately when necessary
  • Response time and service quality standards are consistently met
  • Internal teams are supported by organized communication and reliable follow-through
Required Qualifications
  • Experience in customer service, administrative support, or a similar communication-focused role
  • Strong written communication skills with excellent grammar, spelling, and tone
  • Ability to manage multiple conversations and priorities while staying organized
  • Comfort working independently in a remote environment
  • Strong attention to detail and ability to follow established processes
  • Basic proficiency with email platforms, chat tools, and computer systems
  • Ability to handle sensitive information with discretion and professionalism
  • Reliable internet connection and a productive remote work setup
Nice to Have
  • Familiarity with scheduling systems, CRM platforms, or electronic documentation tools
  • Experience supporting clients through written digital channels
Work Environment
  • Fully remote role
  • Primarily text-based communication through chat and email
  • Collaboration with administrative support teams as needed
  • Structured workflows with opportunities to contribute ideas for improving communication and service quality

Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.

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