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Chat Email Jobs (NOW HIRING)

ScaleJet

Customer Care Specialist (phone, email, chat)

$17.50 - $23/hr

Customer Care Specialist (phone, email, chat) Our client, an international e-commerce company with a strong presence in the USA, is looking for a highly skilled and experienced professional to fill ...

MicroVentures

Client Support Specialist

Austin, TX · On-site

$17.75 - $24/hr

You will provide an exceptional client experience to our investors through chat, email, and phone channels. During a typical day you will: * Build strong relationships by educating clients on the ...

MicroVentures

Client Support Specialist

Austin, TX · On-site

$17.75 - $24/hr

You will provide an exceptional client experience to our investors through chat, email, and phone channels. During a typical day you will: 1) Build strong relationships by educating clients on the ...

MicroVentures

Client Support Specialist

Austin, TX · On-site

$17.75 - $24/hr

You will provide an exceptional client experience to our investors through chat, email, and phone channels. During a typical day you will: 1) Build strong relationships by educating clients on the ...

MicroVentures

Client Support Specialist

Austin, TX · On-site

$17.75 - $24/hr

You will provide an exceptional client experience to our investors through chat, email, and phone channels. During a typical day you will: 1) Build strong relationships by educating clients on the ...

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All JobsChat Email Jobs

Chat Email information

See salary details

$71.5K

$102.7K

$145.5K

How much do chat email jobs pay per year?

As of Jun 25, 2026, the average yearly pay for chat email in the United States is $102,749.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $125,000.00 per year, depending on experience, location, and employer.

What is the difference between Chat Email vs Customer Support Representative?

AspectChat EmailCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in communication or customer serviceHigh school diploma or equivalent; customer service certifications beneficial
Work EnvironmentRemote or office-based; primarily digital communication platformsOffice or remote; phone, email, and live chat interactions
Industry UsageCommon in e-commerce, tech, and service industriesWidespread across retail, telecom, and service sectors
Search & Comparison IntentOften searched for as a digital communication roleCompared for direct customer interaction roles

Chat Email roles focus on digital communication via chat and email platforms, often requiring strong written skills and familiarity with online tools. Customer Support Representatives handle a broader range of customer interactions, including phone and in-person support. Both roles are vital in customer service, but Chat Email positions are more specialized in online communication channels.

What are some common challenges faced by Chat Email Support Specialists, and how can they be addressed?

Chat Email Support Specialists often encounter challenges such as managing high volumes of customer inquiries, handling difficult or frustrated customers, and maintaining a consistent tone across written communications. To address these, it's important to develop strong time management skills, become proficient with help desk software, and follow established communication guidelines. Regular feedback from supervisors and collaboration with team members can also help improve performance and ensure a positive customer experience.

What are Chat Email jobs?

Chat Email jobs involve handling customer communications through both chat and email platforms. Employees in these roles respond to customer inquiries, resolve issues, and provide information or support efficiently in written form. These positions require strong written communication skills, attention to detail, and the ability to multitask using different digital tools. Chat Email jobs are common in customer service, technical support, and e-commerce industries, allowing businesses to assist customers quickly and effectively online.

What are the key skills and qualifications needed to thrive as a Chat Email Support Specialist, and why are they important?

To thrive as a Chat Email Support Specialist, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and basic office software is typically required. Patience, attention to detail, and the ability to multitask are standout soft skills in this role. These skills ensure efficient, accurate, and customer-focused support, which is vital for maintaining client satisfaction and brand reputation.
More about Chat Email jobs
What cities are hiring for Chat Email jobs? Cities with the most Chat Email job openings:
What are the most commonly searched types of Chat Email jobs? The most popular types of Chat Email jobs are:
What states have the most Chat Email jobs? States with the most job openings for Chat Email jobs include:
What job categories do people searching Chat Email jobs look for? The top searched job categories for Chat Email jobs are:
Chat Email jobs near you
Infographic showing various Chat Email job openings in the United States as of June 2026, with employment types broken down into 76% Full Time, 20% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $102,749 per year, or $49.4 per hour.

Chat Ticketing Support Representative

Leading Edge Connections, LLC

Buffalo, NY • On-site

$18 - $20/hr

Contractor

Posted yesterday

Job description

Chat Ticketing Support Representative - Buffalo, NY
Join the LEC Family-where connection, fun, and flexibility meet great customer service!
Leading Edge Connections, LLC is a full-service contact center built around people and performance. Our teams thrive on collaboration, innovation, and heart; because great results come from great people.
Do you love helping others and keeping things running smoothly behind the screen? Are you quick on your keyboard and passionate about delivering top-tier customer experiences?
Day-to-Day Project Tasks:
  • Support customers via chat, email, and phone through Gorgias, Zendesk, and other CRM tools.
  • Help fans with orders, password resets, website support, and product troubleshooting.
  • Use and maintain macros, tags, and workflows to streamline service.
  • Accurately document interactions and follow up on open issues.
  • Identify trends or recurring issues and share insights with the team.
  • Deliver quick, thoughtful, and empathetic resolutions-ideally on the first contact!

What We're Looking For:
  • Previous CRM experience required (Gorgias or Zendesk a big plus!)
  • Strong typing, multitasking, and communication skills.
  • Positive, team-oriented attitude-and a love for helping people.

If you're ready to join a team that values energy, excellence, and connection-apply today and let's make great customer experiences together!
Qualifications:
  • 1-3 years call center chat/call/ticketing experience required
  • Technical experience strongly preferred, experience in current CRMs
  • Ability to type 30 wpm with 90% accuracy or above consistently
  • Strong messaging communication skills, active listening abilities
  • Ability to work independently and utilize resources to resolve customer issues
  • Great understanding of text and chat acronyms
  • Have excellent grammar, but also know when to use the lingo
  • Committed to meeting client metrics & goals/ability to implement actions for improvement

• Must have a High School Diploma or equivalent
Responsibilities
  • Express genuine empathy and concern for your customers' issues and address as if they were your own
  • Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or products
  • Ability to identify high-risk customer situations and escalate appropriately without hesitation
  • Able to keep up with multiple tickets at a time
  • Accurately document all required information and chat details in the ticketing system
  • Respond to and resolve open issues in an appropriate timeframe
  • Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management
  • Ability to multi-task using multiple systems
  • Skillfully change from one task to another without loss of efficiency or composure
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Remain positive and professional in all customer interactions
  • Flexibility to cross train as requested

Job Type:
-W2 Employment
-Full-time 40 hours
-Onsite in Buffalo, NY
Pay: $18-20.00 per hour
Paid training included
Must be able to work 40 hours per week during the paid training & busy season
Experience level:
  • 1-3 years

Apply