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Chat Email Jobs in Tennessee (NOW HIRING)

Altar'd State

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

Responsibilities : • Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform • Coordinates facility maintenance and repairs by dispatching and managing ...

Stand Out for Good, Inc

Help Desk Analyst

Knoxville, TN

$19.50 - $26.75/hr

Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform * Coordinates facility maintenance and repairs by dispatching and managing service vendors for ...

Stand Out For Good

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform * Coordinates facility maintenance and repairs by dispatching and managing service vendors for ...

Altar'd State

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

Responsibilities : • Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform • Manage and prioritize central ticketing queue to ensure timely resolution ...

TEN Credit Union

Video Banker - College Graduate

Nashville, TN · On-site

$17.50 - $21.75/hr

Deliver exceptional member service through video, chat, email, and secure messaging * Build rapport and identify member needs through active listening and engaging conversations * Assist with account ...

HCTec

Service Desk Analyst II

Hohenwald, TN

$17 - $23.25/hr

Customer service support experience in a call center environment via multiple channels (phone/chat/email) or technical support and/or troubleshooting experience Certifications & Licenses: Current ...

HCTec

Service Desk Analyst II

Brentwood, TN · On-site

$19.50 - $26.50/hr

Customer service support experience in a call center environment via multiple channels (phone/chat/email) or technical support and/or troubleshooting experience Certifications & Licenses: Current ...

HCTec

Service Desk Analyst II

Brentwood, TN

$19.50 - $26.50/hr

Customer service support experience in a call center environment via multiple channels (phone/chat/email) or technical support and/or troubleshooting experience Certifications & Licenses: Current ...

HCTec

Service Desk Analyst II

Hohenwald, TN · On-site

$17 - $23.25/hr

Customer service support experience in a call center environment via multiple channels (phone/chat/email) or technical support and/or troubleshooting experience Certifications & Licenses: Current ...

HCTec

Service Desk Analyst II

Hohenwald, TN · On-site

$17 - $23.25/hr

... phone/chat/email) or technical support and/or troubleshooting experience Certifications & Licenses: • Current valid State Drivers' License Skills and Abilities: • Proper phone etiquette and ...

Southall

Southall Experience Specialist

Franklin, TN · On-site

Communicating with guests via chat, email, or phone, providing our guests with a 5-star experience and utilizing hotel systems to initiate service requests and ensure prompt follow-up. * Booking ...

HCTec

Service Desk Analyst II

Brentwood, TN · On-site

$19.50 - $26.50/hr

... phone/chat/email) or technical support and/or troubleshooting experience Certifications & Licenses: • Current valid State Drivers' License Skills and Abilities: • Proper phone etiquette and ...

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Showing results 1-20

All JobsChat Email JobsChat Email Jobs in Tennessee

Chat Email information

See Tennessee salary details

$64.9K

$93.3K

$132.1K

How much do chat email jobs pay per year?

As of Jul 28, 2026, the average yearly pay for chat email in Tennessee is $93,257.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,600.00 and $113,500.00 per year, depending on experience, location, and employer.

What is the difference between Chat Email vs Customer Support Representative?

AspectChat EmailCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in communication or customer serviceHigh school diploma or equivalent; customer service certifications beneficial
Work EnvironmentRemote or office-based; primarily digital communication platformsOffice or remote; phone, email, and live chat interactions
Industry UsageCommon in e-commerce, tech, and service industriesWidespread across retail, telecom, and service sectors
Search & Comparison IntentOften searched for as a digital communication roleCompared for direct customer interaction roles

Chat Email roles focus on digital communication via chat and email platforms, often requiring strong written skills and familiarity with online tools. Customer Support Representatives handle a broader range of customer interactions, including phone and in-person support. Both roles are vital in customer service, but Chat Email positions are more specialized in online communication channels.

What are some common challenges faced by Chat Email Support Specialists, and how can they be addressed?

Chat Email Support Specialists often encounter challenges such as managing high volumes of customer inquiries, handling difficult or frustrated customers, and maintaining a consistent tone across written communications. To address these, it's important to develop strong time management skills, become proficient with help desk software, and follow established communication guidelines. Regular feedback from supervisors and collaboration with team members can also help improve performance and ensure a positive customer experience.

What are Chat Email jobs?

Chat Email jobs involve handling customer communications through both chat and email platforms. Employees in these roles respond to customer inquiries, resolve issues, and provide information or support efficiently in written form. These positions require strong written communication skills, attention to detail, and the ability to multitask using different digital tools. Chat Email jobs are common in customer service, technical support, and e-commerce industries, allowing businesses to assist customers quickly and effectively online.

What are the key skills and qualifications needed to thrive as a Chat Email Support Specialist, and why are they important?

To thrive as a Chat Email Support Specialist, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and basic office software is typically required. Patience, attention to detail, and the ability to multitask are standout soft skills in this role. These skills ensure efficient, accurate, and customer-focused support, which is vital for maintaining client satisfaction and brand reputation.
What are popular job titles related to Chat Email jobs in Tennessee? For Chat Email jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Chat Email jobs in Tennessee look for? The top searched job categories for Chat Email jobs in Tennessee are:
Chat Email jobs near you
Infographic showing various Chat Email job openings in Tennessee as of July 2026, with employment types broken down into 2% Locum Tenens, 57% Full Time, 8% Part Time, and 33% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $93,257 per year, or $44.8 per hour.
Help Desk Analyst

Help Desk Analyst

Altar'd State

Knoxville, TN • On-site

$19.50 - $26.75/hr

Full-time

Posted 20 days ago

Altar'd State rating

4.9

Company rating: 4.9 out of 10

Based on 74 frontline employees who took The Breakroom Quiz

88th of 104 rated fashion retailers

Job description

Job Summary:
Altar'd State is a rapidly growing women's fashion brand with more than 120 boutiques in 38 states. The Help Desk Analyst serves as the primary point of contact for technical and operational support issues, ensuring system uptime and prompt resolution of issues while coordinating facility needs and managing service vendors.
Responsibilities:
• Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform
• Coordinates facility maintenance and repairs by dispatching and managing service vendors for plumbing, electrical, lighting, HVAC, and emergency issues.
• Manage and prioritize central ticketing queue to ensure timely resolution of issues
• Perform troubleshooting through diagnostic techniques for retail stores, distribution centers, and home office locations
• Walk Guest through problem solving process
• Determine the best solution based on issues and details provided by Guests
• Install, modify, and repair computer hardware and software
• Facilitate and direct resolution with on site technicians or vendors as needed
• Provide accurate information on IT products or services
• Follow up and update Guest on status of issues
• Maintain the highest level of guest service
• Record events, problems and resolution in logs
• Identify and escalate situations requiring urgent attention
• Writing and editing technical documentation
• Additional special projects as assigned
Qualifications:
Required:
• 1–3 years of experience in a support, facilities coordination, or operations role; retail experience strongly preferred.
• Experience using a helpdesk or ITSM ticketing system to log, prioritize, and resolve support requests efficiently while maintaining accurate documentation and timely follow-up.
• Experience installing, configuring, administering, and troubleshooting desktop hardware, operating systems, and business applications to ensure minimal disruption to store and corporate teams.
• Ability to diagnose and resolve issues with printers, scanners, POS devices, and other peripherals to support smooth daily operations removing friction.
• Working knowledge of networking hardware including routers, switches, and VPN appliances, with the ability to assist in troubleshooting connectivity issues.
• Understanding of retail operations and the urgency required to support store teams, ensuring technology enables a seamless and positive guest experience.
• Strong interpersonal skills and excellent verbal and written communication skills.
• Ability to demonstrate confidence and resilience when facing obstacles, make timely decisions, and take ownership of outcomes while remaining solution-focused in a fast-paced environment.
• Model a strong work ethic and uphold high standards of performance and accountability to drive results, develop talent, and secure long-term success for the business.
• Contribute innovative ideas that enhance the guest experience, drive business results, and elevate brand presentation while encouraging creativity within the team.
• Foster a collaborative team culture by choosing humility, valuing diverse perspectives, setting ego aside, and supporting peers to achieve shared goals.
• Consistently prioritize the guest experience by anticipating needs, delivering personalized service, and creating a welcoming environment that builds lasting relationships and brand loyalty.
Preferred:
• Proficiency with ticketing systems, IT tools, and communication platforms (phone/chat/email).
• CompTIA A+ certification or ability to earn certification within 1 year of employment preferred.
• Associate degree in technology, business operations, or related discipline preferred.
Company:
Altar'd State is a women's clothing and accessories company. Founded in 2009, the company is headquartered in Knoxville, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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