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Live Chat Jobs in Tennessee (NOW HIRING)

JustMarkets

$15.50 - $20.75/hr

Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system * Identify customers' needs to achieve customer satisfaction * Manage ...

LabConnect

Customer Care Specialist

Johnson City, TN · On-site

$16.25 - $21.50/hr

Monitor and manage multiple communication channels simultaneously (phone, email, and live chat) while maintaining service quality, professionalism, and responsiveness. * Provide first-level support ...

labconnect

Customer Care Specialist

Johnson City, TN

$16.25 - $21.50/hr

Serve as the primary point of contact for all inbound company communications, including phone calls, emails, and live chat inquiries, ensuring timely, professional, and accurate responses. * Manage ...

New

JustMarkets

$15.50 - $20.75/hr

Efficiently respond to and communicate with clients to understand and meet their needs through various communication channels: live chat, messengers, ticketing system, and phone * Effectively analyze ...

Wise Staffing Group

Order Management CSR

Cookeville, TN · On-site

$20/hr

Deliver outstanding customer service over the phone, emails, and live chat. Respond to customer queries in a fast-paced team environment. Creatively find innovative solutions to meet goals and take ...

LegacyBox

Customer Service Concierge Agent

Chattanooga, TN · On-site

$14 - $19/hr

Own customer interactions across phone, email, and live chat -- phone is our most important channel and the one where our brand shows up most personally; every interaction, regardless of channel ...

LegacyBox

Customer Service Concierge Agent

Chattanooga, TN · On-site

$14 - $19/hr

Own customer interactions across phone, email, and live chat; phone is our most important channel and the one where our brand shows up most personally; every interaction, regardless of channel ...

LegacyBox

Customer Service Concierge Agent

Chattanooga, TN · On-site

$14 - $19/hr

Own customer interactions across phone, email, and live chat; phone is our most important channel and the one where our brand shows up most personally; every interaction, regardless of channel ...

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All JobsLive Chat JobsLive Chat Jobs in Tennessee

Live Chat information

See Tennessee salary details

$21.3K

$54K

$78.5K

How much do live chat jobs pay per year?

As of Sep 3, 2026, the average yearly pay for live chat in Tennessee is $54,003.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,900.00 and $78,100.00 per year, depending on experience, location, and employer.

What is a live chat agent?

A Live Chat agent is a customer service professional who communicates with customers in real time through an online chat platform. Their main role is to assist customers by answering questions, resolving issues, and providing information about products or services. Live Chat agents help companies offer quick and convenient support, improving the overall customer experience. They require strong communication skills, problem-solving abilities, and proficiency with computer systems.

What are the key skills and qualifications needed to thrive as a live chat agent, and why are they important?

To thrive as a Live Chat Agent, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and basic troubleshooting tools is often required. Exceptional interpersonal skills, patience, and the ability to multitask effectively make someone stand out in this position. These skills ensure prompt, clear, and helpful support to customers, enhancing satisfaction and maintaining company reputation.

What are the typical challenges faced by live chat agents, and how can they effectively manage high volumes of customer inquiries?

Live Chat agents often encounter the challenge of handling multiple customer conversations simultaneously, especially during peak hours. To manage this effectively, agents need strong multitasking skills, a good grasp of company policies, and the ability to prioritize urgent issues. Utilizing canned responses, maintaining clear and concise communication, and staying calm under pressure are essential strategies. Regular training and support from supervisors also help agents improve efficiency and deliver excellent customer service.

What are live chat jobs?

Live chat jobs focus on customer service and support. In this role, you assist people with technical issues, provide remote guidance and instructions, and work online from home or a call center to answer questions in a virtual environment. Many live chat jobs focus on following a flowchart of instructions to help identify and resolve known issues. If that fails, you usually contact a manager to get information on the best way to resolve a problem. Many live chat jobs also include verifying customer information, processing payments and refunds, and keeping track of reported issues. Some companies offer live chat 24/7, so you may be asked to work nights, weekends, or holidays as needed.

What is the difference between Live Chat vs Customer Service Representative?

AspectLive ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training on chat softwareHigh school diploma; customer service training often preferred
Work EnvironmentRemote or office-based; digital communicationOffice or call center; phone and in-person interactions
Industry UsageOnline retail, tech support, service industriesRetail, telecom, banking, hospitality
Communication ModeText-based chat in real-timePhone, in-person, or email

Live Chat roles focus on digital, real-time text communication via online platforms, often requiring quick typing skills and familiarity with chat software. Customer Service Representatives handle a broader range of communication channels, including phone and in-person interactions, and may require more extensive customer service training. Both roles are essential in customer support but differ mainly in communication methods and work environment.

More about Live Chat jobs

What are the most commonly searched types of Live Chat jobs in Tennessee?

The most popular types of Live Chat jobs in Tennessee are:

What are popular job titles related to Live Chat jobs in Tennessee?

For Live Chat jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Live Chat jobs in Tennessee look for?

The top searched job categories for Live Chat jobs in Tennessee are:

What cities in Tennessee are hiring for Live Chat jobs?

Cities in Tennessee with the most Live Chat job openings:

Live Chat jobs near you
Infographic showing various Live Chat job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $54,003 per year, or $26 per hour.

Customer Service Representative - Live Chat

Mercato BAS Supply LLC

Nashville, TN • On-site, Remote

$15.50 - $21/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Join our team at Mercato BAS Supply LLC as a Remote Customer Service Representative - Live Chat!

Are you a talented communicator with a passion for providing exceptional customer service? If so, we want to hear from you! As a Customer Service Representative - Live Chat, you will have the opportunity to engage with customers in real-time to address their inquiries, resolve issues, and ensure a seamless shopping experience.

Key Responsibilities:

  • Respond to customer inquiries and provide support through live chat
  • Resolve customer complaints and issues in a timely and professional manner
  • Assist customers with product information, order tracking, and general inquiries
  • Escalate complex issues to the appropriate department for resolution
  • Ensure customer satisfaction through proactive communication and follow-up

Qualifications:

  • Prior customer service experience preferred
  • Excellent written and verbal communication skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Familiarity with Microsoft Word and other MS Office applications
  • Strong problem-solving skills and attention to detail

Benefits:

  • Competitive salary
  • Opportunity for growth and advancement
  • Flexible remote work options

If you are a proactive team player with a passion for customer service, we want to hear from you! Apply now and join our dynamic team at Mercato BAS Supply LLC.

About Mercato BAS Supply LLC

Mercato BAS Supply LLC is a leading provider of building automation systems and supplies. We offer a wide range of products to help our customers achieve energy efficiency, comfort, and control in their buildings. Our team is dedicated to providing exceptional service and support to help our customers succeed.


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