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Virtual Live Chat Jobs in Tennessee (NOW HIRING)

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Customer Service Call Center Representative

Franklin, TN · On-site

$15 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Oct 5 & Oct 19, 2026 Must Attend 7 weeks of Virtual Training! Remote Position: Must live 50 miles ... live chat, or self-service channels. Inclusive of a variety of inquiries including billing and ...

T-Mobile

Expert, TFB Chat - Nashville | On Site |

Nashville, TN · On-site

$29K - $53K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Virtual Business Sales, Enterprise, Small, Medium Business (SMB) field sales, retail, and customer care, via appointment setting. * Chat Management: Manage 2+ incoming live chats at the same time and ...

Production Resource Group Llc

... live events industry. These include music touring and festivals, TV & Film, Theatre, Sports and E ... virtual productions, and set & automation systems to bring their creative visions to life. With 38 ...

David's Bridal, LLC.

Retail Supervisor

Memphis, TN · On-site

$14.20 - $17.94/hr

  • Vision

  • Retirement

Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs ... During any live interview (virtual or in-person), candidates must not use real-time generative AI ...

David's Bridal, LLC.

Future Store Manager

Houston, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Chat Outs. • Monitors individual team member performance and developing action plans for ... During any live interview (virtual or in-person), candidates must not use real-time generative AI ...

Production Resource Group Llc

Team Leader, Rigging

TN · On-site

... live events industry. These include music touring and festivals, TV & Film, Theatre, Sports and E ... virtual productions, and set & automation systems to bring their creative visions to life. With 38 ...

Production Resource Group Llc

$17.75 - $19.75/hr

... live events industry. These include music touring and festivals, TV & Film, Theatre, Sports and E ... virtual productions, and set & automation systems to bring their creative visions to life. With 38 ...

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All JobsLive Chat JobsVirtual Live Chat JobsVirtual Live Chat Jobs in Tennessee

Virtual Live Chat information

See Tennessee salary details

$10

$22

$30

How much do virtual live chat jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for virtual live chat in Tennessee is $22.14, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $24.86 per hour, depending on experience, location, and employer.

What is a virtual live chat?

A Virtual Live Chat job involves providing customer service, support, or sales assistance to clients and customers via online chat platforms. Employees in this role typically respond to questions, resolve issues, and offer information in real-time, all through a chat interface rather than phone or in-person interactions. These jobs are often remote and require strong written communication skills, multitasking ability, and good problem-solving skills. Virtual Live Chat roles are popular among companies that want to offer quick, efficient support to their users.

What are the key skills and qualifications needed to thrive as a virtual live chat agent?

To thrive as a Virtual Live Chat Agent, you need excellent written communication, fast and accurate typing skills, and a high school diploma or equivalent. Familiarity with live chat software (such as Zendesk, LiveChat, or Intercom) and basic CRM systems is typically required. Strong problem-solving abilities, patience, and customer-focused empathy make someone excel in this role. These skills are crucial for efficiently resolving customer inquiries, maintaining a positive brand image, and ensuring customer satisfaction in a digital environment.

What are some common challenges faced by virtual live chat representatives, and how can they be managed effectively?

Virtual Live Chat representatives often encounter challenges such as handling high volumes of simultaneous chats, managing difficult or frustrated customers, and maintaining accuracy while working quickly. To succeed, it's important to develop strong multitasking skills, stay organized, and use available resources like canned responses and knowledge bases. Regular communication with your support team and ongoing training can also help you stay updated on product changes and best practices, making it easier to provide efficient, accurate support.

What is the difference between Virtual Live Chat vs Customer Service Representative?

AspectVirtual Live ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentRemote, online platform-basedOffice or remote, depending on employer
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and service sectors
Job FocusHandling online chats, providing instant supportHandling phone calls, emails, and in-person inquiries

Virtual Live Chat roles focus on online, real-time customer support via chat platforms, often remotely. Customer Service Representatives may handle various communication channels, including calls and emails, in diverse settings. Both roles require strong communication skills but differ mainly in their work environment and interaction methods.

What are the most commonly searched types of Live Chat jobs in Tennessee?

The most popular types of Live Chat jobs in Tennessee are:

What are popular job titles related to Virtual Live Chat jobs in Tennessee?

For Virtual Live Chat jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Virtual Live Chat jobs in Tennessee look for?

The top searched job categories for Virtual Live Chat jobs in Tennessee are:

What cities in Tennessee are hiring for Virtual Live Chat jobs?

Cities in Tennessee with the most Virtual Live Chat job openings:

Virtual Live Chat jobs near you
Infographic showing various Virtual Live Chat job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $46,060 per year, or $22.1 per hour.

Verification & Screening Representative

CFS

Goodlettsville, TN • Remote

$18 - $20/hr

Full-time

Re-posted 2 days ago

Job description

Verification & Screening Representative
Spanish & English
Onsite in Goodlettsville | Fully Remote eligible after temporary to hire conversion (approx. 4-6mos)
Open to candidates residing in Nashville, TN and Surrounding areas only
Daily Hours: Monday - Friday 8:00-5:00
$18.00 - $20.00 hourly pay range

About the Opportunity - Verification & Screening Representative
Looking for a stable career with future work-from-home flexibility? Join a growing team where your bilingual communication skills make a direct impact every day. This opportunity offers a collaborative environment, consistent Monday through Friday hours, and the ability to transition to a fully remote schedule after successful temporary-to-hire conversion.
If you enjoy helping people, thrive in a fast-paced setting, and want a role with long-term potential, we'd love to connect with you. Even better, there is no formal client interview process, just a brief virtual meeting with a recruiter to get started.
What You'll Love:
  • Opportunity to work remotely (timeline is at management discretion)
  • No nights or weekends
  • Competitive hourly pay
  • Supportive team environment
  • Quick and streamlined hiring process
  • Career growth with a respected industry leader
Key Responsibilities - Verification & Screening Representative
  • Verify employment, income, and deposit information while maintaining strict confidentiality and accuracy
  • Serve as a primary point of contact for Spanish and English-speaking customers, employers, and third-party clients
  • Handle a high volume of inbound and outbound phone calls professionally and efficiently
  • Respond to verification requests through phone, email, and chat channels
  • Send, track, and manage verification documentation and related requests
  • Maintain detailed records and documentation within company systems
  • Prioritize multiple tasks and meet productivity goals in a fast-paced environment
  • Deliver exceptional customer service while ensuring compliance with company procedures
Qualifications - Verification & Screening Representative
  • Strong verbal and written communication skills
  • Previous customer service, call center, administrative, banking, verification, or office support experience preferred
  • Comfortable managing frequent inbound and outbound phone interactions
  • Strong attention to detail and commitment to accuracy
  • Fluent in Spanish & English is highly preferred
  • Excellent organizational and multitasking abilities
  • Professional, dependable, and team-oriented mindset
  • Ability to learn new systems and processes quickly
  • Strong note-taking, documentation, and follow-up skills
  • Must reside in the Nashville, TN metropolitan area or surrounding communities
Work Arrangement
  • Onsite in Goodlettsville during training and temporary assignment (approx.. 4-6 months total)
  • Eligible for fully remote work upon managements discretion

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