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Remote Call Monitoring information

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$22

How much do remote call monitoring jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for remote call monitoring in Tennessee is $15.63, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $17.21 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of someone in a Remote Call Monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What is a Remote Call Monitoring job?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the key skills and qualifications needed to thrive in the Remote Call Monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What are popular job titles related to Remote Call Monitoring jobs in Tennessee? For Remote Call Monitoring jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Remote Call Monitoring jobs in Tennessee look for? The top searched job categories for Remote Call Monitoring jobs in Tennessee are:
What cities in Tennessee are hiring for Remote Call Monitoring jobs? Cities in Tennessee with the most Remote Call Monitoring job openings:
Remote Call Monitoring jobs near you
Infographic showing various Remote Call Monitoring job openings in Tennessee as of July 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $32,502 per year, or $15.6 per hour.

Manager Scheduling and Eligibility

QHC ARM Shared Services

Brentwood, TN • Remote

Full-time

Posted 3 days ago

Job description

Manager Scheduling and Eligibility

Position Details:
Employment Type: Full-Time
Location: Remote
Reports to: VP, RCM
You must reside in one of these states to be eligible for this position:

Arkansas    California    Kentucky
Massachusetts Nevada    New Mexico
Oregon     Utah     Tennessee
Texas     Wyoming

Job Summary:

The Manager of Scheduling and Eligibility is responsible for the daily oversight of the Centralized Scheduling department, monitoring department personnel’s operational functions, and successfully leading the team to maintain the organization’s goals and objectives while keeping senior leadership informed of all risks.

Duties and Responsibilities:

  • Responsible to maintain monthly scorecards capturing individual performance including but not limited to attendance, abandoned call rate, patient experience, and quality assurance review outcomes.
  • Works with the corporate training team to develop and maintain training materials to meet the needs of those we serve.
  • Works with the individual hospital leadership team to ensure adherence to established protocols for the scheduling, cancelling, and rescheduling of patients.
  • Assists the VP of RCM to establish customer service standards. Responsible to ensure adherence through consistent call center monitoring.
  • Responsible for adhering to all policies, procedures, and professional rules of decorum.
  • Possesses the ability to work within a remote call center environment, free from distractions and background noise.

Knowledge, Skills, and Abilities:

  • Possesses a working knowledge of Microsoft Office programs with excellent PowerPoint skillset.
  • Ability to communicate effectively and professionally in English, both verbally and in writing.
  • Ability to effectively solve problems that cross organizational boundaries.
  • Ability to lead the team in a manner that is supportive of creating a department known for its credibility in skillset and execution of delivering exceptional customer service.
  • Ability to communicate effectively with well-designed materials.
  • Ability to set goals that are measurable and promote growth within the team.

Work Experience, Education and Certifications:

  • Prefer BS/BA in a related field or relevant experience is desired.
  • Previous scheduling experience in the medical field required.
  • Prefer two years of leadership experience directly related or within a comparable discipline.

Travel Requirements:

  • Infrequent

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional development and advancement.
  • Supportive work environment with a collaborative team.
  • Comprehensive healthcare coverage.
  • Retirement savings plan.
  • Paid time off and flexible scheduling options.
  • Student loan repayment program.
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