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Remote Call Monitoring Jobs in Tennessee (NOW HIRING)

Ardent Health

HR Representative

Brentwood, TN · Remote

The position supports data entry, phone calls and monitoring of Service Now cases while maintaining ... Prior Shared Services and/or Call Center experience * Strong interpersonal and customer service ...

UHS

REG DIR - BUSINESS DEVELOPMENT

Brentwood, TN · Remote

Fully remote with travel both locally and regionally. UHS National Call Center (a UHS company) Our ... Monitors the performance of each team member against departmental goals. Assists in developing ...

Ardent Health

HR Representative

Brentwood, TN · On-site +1

The position supports data entry, phone calls and monitoring of Service Now cases while maintaining ... Prior Shared Services and/or Call Center experience * Strong interpersonal and customer service ...

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Remote Call Monitoring information

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How much do remote call monitoring jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote call monitoring in Tennessee is $15.63, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $17.21 per hour, depending on experience, location, and employer.

What is a remote call monitoring?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the typical daily responsibilities of someone in a remote call monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What are the key skills and qualifications needed to thrive in the remote call monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What are popular job titles related to Remote Call Monitoring jobs in Tennessee?

For Remote Call Monitoring jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Remote Call Monitoring jobs in Tennessee look for?

The top searched job categories for Remote Call Monitoring jobs in Tennessee are:

What cities in Tennessee are hiring for Remote Call Monitoring jobs?

Cities in Tennessee with the most Remote Call Monitoring job openings:

Remote Call Monitoring jobs near you
Infographic showing various Remote Call Monitoring job openings in Tennessee as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, 5% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $32,502 per year, or $15.6 per hour.

HR Representative

Ardent Health

Brentwood, TN • Remote

Full-time

Posted 7 days ago

Key responsibilities

  • Act as the first point of contact for employee and manager inquiries regarding HR programs, policies, and procedures.

  • Administer HR policies and procedures, including managing transactions related to the employee lifecycle such as pre-boarding, onboarding, and terminations.

  • Provide guidance on multi-state laws, compliance requirements, and ensure processes adhere to government regulations.

Ardent Health Services rating

6.8

Company rating: 6.8 out of 10

Based on 144 frontline employees who took The Breakroom Quiz

495th of 898 rated healthcare providers

Job description

Overview

Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members and more than 280 sites of care with over 1,800 affiliated providers across six states.

POSITION SUMMARY:

The HR Shared Services Representative serves as the primary point of contact for employee and manager inquiries. This role provides tier-one support on HR policies, processes, and systems; managing tasks throughout the employee lifecycle, including pre-boarding, onboarding, and processing terminations. The position supports data entry, phone calls and monitoring of Service Now cases while maintaining confidentiality, ensuring compliance with multi-state labor laws, and administering various HR programs while delivering exceptional customer service.


Responsibilities
  • Act as first line of support for all inquiries from employees and managers regarding programs, policies, and procedures; directing individuals to appropriate resources and answering questions in a timely and complete manner.
  • Administer HR policies and procedures, covering multiple HR areas.
  • Provide guidance on multi-state laws, regulatory requirements and compliance rules and ensure all processes are executed in accordance with government regulations, (application of Federal, state and local labor laws).
  • Handle and coordinate transactions and data entry that are part of all aspects of the employee lifecycle such as pre-boarding, terminations, and status changes.
  • Maintain confidentiality of department and employee information according to established practices.
  • Responsible for new employee pre-boarding by monitoring completion of required documentation and processes and maintaining contact with new hire throughout the pre-boarding process including processing new hire paperwork, background checks, and I9s.
  • Gather and maintain an accurate record of all employee details.
  • Serve as a point person to troubleshoot employee HR system access issues.
  • On camera appearances which require effective communication during all scheduled meetings and trainings.
  • Provide excellent customer service by answering phone calls and addressing customer inquiries, concerns or complaints in a timely and professional manner.

Qualifications

Job Requirements: 

  • High School Diploma
  • At least one year of experience in an HR function
  • Prior Shared Services and/or Call Center experience
  • Strong interpersonal and customer service skills.
  • Ability to work well and collaborate with remote team members,
  • Ability to handle stressful situations and work independently.
  • Strong organizational and time management skills.

Preferred Job Requirements: 

  • Associate’s degree, preferred.
  • Two or more years of customer service experience
  • Data entry and retention with HR and process documentation and reporting experience
Qualifications:

Job Requirements: 

  • High School Diploma
  • At least one year of experience in an HR function
  • Prior Shared Services and/or Call Center experience
  • Strong interpersonal and customer service skills.
  • Ability to work well and collaborate with remote team members,
  • Ability to handle stressful situations and work independently.
  • Strong organizational and time management skills.

Preferred Job Requirements: 

  • Associate’s degree, preferred.
  • Two or more years of customer service experience
  • Data entry and retention with HR and process documentation and reporting experience
Education:UNAVAILABLEEmployment Type: FULL_TIME

What Ardent Health Services employees say

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About Ardent Health Services

Sourced by ZipRecruiter

With 30 hospitals and hundreds of clinics, Ardent Health Services is a premier provider of health care services, delivered with compassion for patients and their families and with respect for employees, physicians and other health professionals. Nearly half of our facilities have been recognized among healthcare's best places to work.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Nashville, TN, US

Year founded

1993

Social media

Twitter

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