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Remote Call Monitoring Jobs in Tennessee (NOW HIRING)

Five Star Solutions

Customer Service Mon-Fri

Memphis, TN · Remote

$14/hr

This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND ... Able to work without a script and maintain call control * Identify customers' needs, clarify ...

Five Star Solutions

Customer Service Mon-Fri

Memphis, TN · On-site +1

$14/hr

This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND ... Able to work without a script and maintain call control * Identify customers' needs, clarify ...

Acadia Healthcare

Intake Advisor 1

Franklin, TN · Remote

Overview We are looking for a REMOTE Intake Advisor 1 to work 12:30pm - 9:00pm Central time. Acadia ... Monitor call queues to understand ASC activity and how to provide support. * Collects and records ...

Acadia Healthcare

Intake Advisor 1

Franklin, TN · Remote

We are looking for a REMOTE Intake Advisor 1 to work 12:30pm - 9:00pm Central time. Acadia Health ... Monitor call queues to understand ASC activity and how to provide support. * Collects and records ...

Disabled Veteran Solutions

Customer Service Agent

Memphis, TN · Remote

$13.75 - $18.50/hr

Remote Inbound Customer Service Representative (Full-Time) Disabled Veteran Solutions (DVS) Make an ... Prior customer service experience, particularly in call-driven environments * Strong verbal ...

Aquent

Marketing Analytics Analyst

Nashville, TN · On-site +1

$36 - $40/hr

Remote Duration: Initial 3-month engagement with potential extension Position Overview We are ... Monitor KPIs against targets and historical benchmarks * Identify trends, risks, and opportunities ...

ARLINGTON HOLDING COMPANY

REGIONAL MANAGER

Nashville, TN · Remote

$75K - $101K/yr

Remote - Regional Travel Required | Full-Time | Exempt About the Role At Arlington Properties ... If you thrive on variety -- one day coaching a property manager through a tough personnel call, the ...

ARLINGTON PROPERTIES LLC

REGIONAL MANAGER

Nashville, TN · Remote

$75K - $101K/yr

Remote - Regional Travel Required | Full-Time | Exempt About the Role At Arlington Properties ... If you thrive on variety -- one day coaching a property manager through a tough personnel call, the ...

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All JobsRemote Call Monitoring JobsRemote Call Monitoring Jobs in Tennessee

Remote Call Monitoring information

See Tennessee salary details

$9

$15

$22

How much do remote call monitoring jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for remote call monitoring in Tennessee is $15.63, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $17.21 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of someone in a Remote Call Monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What is a Remote Call Monitoring job?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the key skills and qualifications needed to thrive in the Remote Call Monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What are popular job titles related to Remote Call Monitoring jobs in Tennessee? For Remote Call Monitoring jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Remote Call Monitoring jobs in Tennessee look for? The top searched job categories for Remote Call Monitoring jobs in Tennessee are:
What cities in Tennessee are hiring for Remote Call Monitoring jobs? Cities in Tennessee with the most Remote Call Monitoring job openings:
Remote Call Monitoring jobs near you
Infographic showing various Remote Call Monitoring job openings in Tennessee as of June 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $32,502 per year, or $15.6 per hour.
Admissions Services Specialist Acute

Admissions Services Specialist Acute

Acadia Healthcare

Franklin, TN • Remote

$18 - $24.75/hr

Full-time

Posted 29 days ago

Acadia Healthcare rating

6.1

Company rating: 6.1 out of 10

Based on 188 frontline employees who took The Breakroom Quiz

715th of 877 rated healthcare providers

Job description

Overview

Admissions Services Specialist

Location: Remote

Acadia Healthcare is seeking remote Admissions Services Specialists to support our Acute Behavioral Health Facilities from coast to coast.

Our Mission

Acadia Healthcare's purpose is to Lead Care With Light and our mission is to be a world-class organization that sets the standard for excellence in the treatment of mental health and addiction concerns. We strive to maintain our standing as a thought leader in the behavioral healthcare industry, providing treatment that is synonymous with compassion and innovation.

Highlights of this role include:

  • Ability to verify benefits information for assigned facility
  • 1 weekend day shift Friday, Saturday, Sunday
  • Experience monitoring and processing patient referrals (may include fax referrals)
  • Respond to inquiries about facilities within policy timeframes
  • Support Acadia Healthcare admissions departments throughout the country

As one of the nation's leaders in treating individuals with acute co-occurring mood, addiction, and trauma, Acadia Healthcare places a strong emphasis on our admissions & intake functions to allow us to help every possible person in need.

This person will be supporting Acadia Acute Admissions departments around the country in a remote capacity.

Responsibilities

Essential Functions

  • Manage Referral Management Portals
  • Monitor all faxed referrals
  • Monitor all webforms and call center handoffs/rollover referrals
  • Utilize facility admissions/exclusionary criteria to process incoming types of referrals
  • Respond to inquiries about the facility within facility policy timeframes.
  • Document calls inside of Salesforce and follow-up as needed
  • Complete Prior Authorization
  • Pre-Admit the patients in billing system
  • Coordinate with local admissions department regarding bed availability
  • Facilitate intake, admissions, and utilization review process for incoming patients.
  • Perform insurance benefit verifications, disseminating the information to appropriate internal staff
  • Collaborate with other facility medical and psychiatric personnel to ensure appropriate recommendations for referrals
  • Coordinate admission and transfer between levels of care within the facility
  • Communicate projected admissions to designated internal representative in a timely manner
  • Ensure all medical admission documentation is gathered from external sources prior to patient admission and secure initial pre-authorization for treatment and admission
  • Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality
  • Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team
Qualifications

Education/Experience/Skill Requirements

  • Bachelor's or Master's degree in Behavioral Science, Social Work, Sociology, Nursing, or a related field; in some states, RN, LVN/LPN
  • Knowledge of admission/referral processes, techniques, and tools
  • Familiarity with behavioral health issues and services
  • Solid understanding of financial principles and insurance reimbursement practices
  • Knowledge and proficiency with Salesforce.com (or other CRM application), Concur, and MS Office application.

 

Licenses/Designations/Certifications

  • Licensure, as required for the area of clinical specialty, i.e., RN license, CAC or other clinical counseling or therapy license, as designated by the state in which the facility operates.

 

Supervisory Requirements

  • This position is an Individual Contributor

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws.

AHCORP

#LI-TB1

Employment Type: FULL_TIME

What Acadia Healthcare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Acadia Healthcare

Sourced by ZipRecruiter

Acadia Healthcare is a leading provider in the healthcare and hospital industry, based in Franklin, Tennessee, United States. The company is recognised for its commitment to creating a behavioural health network that provides accessible, high-quality treatment options for individuals suffering from mental health issues, addiction, eating disorders, and PTSD. Acadia Healthcare was founded in 2005, with the mission to create a world-class organization that sets the standard of excellence in the treatment of specialty behavioural health and addiction disorders.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Franklin, TN, US

Year founded

2005

Social media

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