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Remote Call Monitoring Jobs in Rutledge, TN (NOW HIRING)

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Remote Call Monitoring information

See Rutledge, TN salary details

$8

$13

$19

How much do remote call monitoring jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote call monitoring in Rutledge, TN is $13.43, according to ZipRecruiter salary data. Most workers in this role earn between $11.25 and $14.81 per hour, depending on experience, location, and employer.

What is a remote call monitoring?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the typical daily responsibilities of someone in a remote call monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What are the key skills and qualifications needed to thrive in the remote call monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What cities near Rutledge, TN are hiring for Remote Call Monitoring jobs?

Cities near Rutledge, TN with the most Remote Call Monitoring job openings:

Remote Call Monitoring jobs near you

Senior/Lead JavaScript Engineer

Resultstack LLC

Knoxville, TN • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

ResultStack – Who We Are

We are a systems engineering team with members from a variety of professional backgrounds who are united in a quest to deliver enterprise-class solutions to our clients. This includes building scalable, secure, consumer-facing web and mobile apps for a variety of audiences and business needs.

Our process is simple – we work in close collaboration with our clients to create solutions that address their unique challenges. We work with our clients, not as an implementation vendor, but as a strategic partner. We seek to understand their needs, call upon our unique experiences and prescribe solutions that address their strategic goals.

What We’re Looking For
You engineer systems. You understand that complexity is easy and simplicity is hard - and choose to do the hard things. Clean and efficient code is important to you. You want to build things that have meaning and take on big challenges.

You see the whole picture. You know how to architect systems - and that systems are more than just technical requirements. You understand how to build people, solutions, and engage with clients. You have led a team to accomplish more than it's individual contributors.

You want to build. You lead the team, but not from a distance. You enjoy rolling up your sleeves and working alongside the team. You're willing to do the hard work no one else wants to.

You have an entrepreneurial spirit. You understand that no plan survives first contact with the enemy and see each new challenge through to the end. You choose action over inaction. You take calculated risks and can communicate the potential risks and outcomes.

You are passionate about building great software. Quality is very important to you. You understand the value of testing: unit tests, automated testing, performance testing.

You understand the responsibility that comes with building consumer facing applications – either as part of a team team or by yourself - and are excited by the opportunity to create systems that consumers use and depend on.

You understand software development, not just tool xyz or framework foo. Your experience extends into many tools and frameworks and are always experimenting with the latest tech to see how it can help you solve new problems. While you have a wide range of exposure to frameworks and tools, once you find The (latest) One, you dive in and become an expert.

You think in terms of scale. Once you make it work, you think about how it'll work at scale: what happens when there are 100 users? 10,000 users? 1,000,000 users? Make it work, make it right.

You pay attention. Pick one of the previous eight what we're looking for points that you most relate to and list it in your resume or cover letter to know that you actually read this.

Preferred Experience

  • Experience consulting with clients - either on the side or as a part of your job responsibilities.

  • Experience developing consumer-facing software.

  • Experience working on large scale applications.

  • Cloud development and architecture with AWS or Azure.

  • Application performance optimization and tuning best practices.
    Application security best practices.

  • Frontend development such as JavaScript, Angular, React, Vue, Ember, etc.
    Back-end development such as Node.js, .NET (C#), etc.

  • Fullstack experience working with both front-end and the backend technologies.
    Experience with TypeScript.

  • Responsive design with CSS or CSS frameworks.

  • Design frameworks such as Bootstrap, Foundation, Tailwind, etc.

  • Automating testing, integration, deployments, monitoring.

  • Must have a strong customer service orientation, good organizational skills and the ability to work independently.

Job Types: Full-time or Contract

Benefits:

  • 401(k)

  • 401(k) matching

  • Dental insurance

  • Flexible schedule

  • Health insurance

  • Health savings account

  • Life insurance

  • Paid time off

  • Vision insurance

Experience level:

  • 7 years

Schedule:

  • Monday to Friday

Education:

  • High school or equivalent (Preferred)

Experience:

  • JavaScript: 7 years (Preferred)

Work Location: Remote