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Remote Call Monitoring Jobs in Rutledge, TN (NOW HIRING)

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Remote Call Monitoring information

See Rutledge, TN salary details

$8

$13

$19

How much do remote call monitoring jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote call monitoring in Rutledge, TN is $13.43, according to ZipRecruiter salary data. Most workers in this role earn between $11.25 and $14.81 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of someone in a Remote Call Monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What is a Remote Call Monitoring job?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the key skills and qualifications needed to thrive in the Remote Call Monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What cities near Rutledge, TN are hiring for Remote Call Monitoring jobs? Cities near Rutledge, TN with the most Remote Call Monitoring job openings:
Remote Call Monitoring jobs near you
Patient Coordinator (Remote/Non-Clinical) AccessNurse

Patient Coordinator (Remote/Non-Clinical) AccessNurse

AccessNurse

Knoxville, TN • On-site, Remote

$17/hr

Full-time

Posted 16 days ago

Job description

Requirements
Qualifications / Experience
  • High School Diploma or GED required. Associate's Degree preferred.
  • 1+ years of customer service experience required. Inbound call center experience preferred.
  • 1+ years of healthcare experience desired.
  • Call Center, Medical Office/Clinic, front desk, or first point of contact in a customer service environment preferred.
  • Intermediate to proficient computer skills.
  • Ability to follow scripted information while interacting with patients and a willingness to escalate situations as appropriate.
  • Excellent listening and comprehension skills to determine key information by patient.
  • Ability to handle confidential information.
  • Accurately process and document information ensuring data integrity.

Remote Workstation / HIPAA Requirements
Must have a high speed internet connection.
Workstation must be located in a room where door can be locked.
Desk should be large enough to hold 2 monitors, computer and accessories.
External Job Description and Responsibilities
AccessNurse is the premier provider of medical call center solutions, including 24/7 telephone nurse triage, and answering services. In business since 1996, AccessNurse serves more than 20,000 clinicians and practices, along with healthcare systems, health plans and Federally Qualified Health Centers (FQHCs) across the country. AccessNurse is a TeamHealth Company.
What we offer
  • Full-time opportunities available (32 hours +).
  • Base pay is $17.00 per hour.
  • Additional pay incentives/shift differentials.
  • Hiring for afternoons, evenings, and weekends.
  • Remote work schedule.
  • Computer equipment provided.
  • Paid training provided.
  • Benefits package (full time employees).
  • Career growth opportunities.
  • $500 Employee Referral Bonus with no cap.

Overview
The Patient Coordinator (PC) is the first point of contact with patients who are seeking medical assistance and support from their doctor. The PC builds an immediate trust with the patient as well as provides compassion and empathy using customized scripting. The PC accurately documents the patient's needs prior to the patient speaking with a nurse.
Essential Duties and Responsibilities
  • Answers incoming calls using approved scripting in handling emergency and non-emergency calls.
  • Identifies and forwards calls promptly to nurses through the phone screening process.
  • Documents non-medical information such as physician referral.
  • Communicates promptly issues of concern to management.
  • Maintains confidentiality of all protected health information and other TeamHealth related information

REMOTE: TRAINING CLASS DATES
  • Monday, July 13, 2026 thru Friday July 17, 2026 9A-5P (EST)
  • Monday, July 20, 2026 thru Friday, July 24, 2026 1P-9P (EST)

100% ATTENDANCE IS REQUIRED

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