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RemX

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Remote Call Center Supervisor (Experience Required)

Phoenix, AZ · Remote

$31/hr

We are seeking an experienced Remote Call Center Supervisor(US BASED ONLY) to oversee daily call ... Monitor daily call flow, performance metrics, and service levels. * Conduct virtual team meetings ...

NextDeavor Inc.

Call Center Manager

Omaha, NE · Remote

$100K - $130K/yr

Manage, coach, and develop remote supervisors and agents through virtual leadership and performance reviews * Monitor and drive key KPIs including service levels, call volume, AHT, QA scores, and ...

RemX

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Remote Call Center Liaison (2+ Years of Recent Experience Required)

Jacksonville, FL · Remote

$30 - $31/hr

Join our team as a Remote Call Center Liaison (US-Based Only)! In this role, you'll oversee daily ... Daily monitoring of performance, attendance, participation * Possibly help Identify at‐risk ...

Medix

Remote Call Center Representative

Pearland, TX · On-site +1

$15 - $16.80/hr

Healthcare Call Center Representative Fully Remote | Full-Time | Contract-to-Hire Employment Type ... Dual monitors * Keyboard and mouse * Webcam * Wired headset * Ethernet cable Candidates must have ...

A-Line Staffing Solutions

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Call Quality Coach {173602}

Lewisville, TX · Remote

$20/hr

Quality Assurance Coordinator (Remote Call Center) Location: Lewisville, TX (Remote - U.S ... Summary We're hiring a Quality Assurance Coordinator to monitor and improve customer contact ...

New

Finity, Inc

Bilingual Call Center Representative

$20/hr

This position offers remote work to candidates residing in Arizona, Utah, or Idaho . Our diverse ... Must be able to use computer/monitor throughout the course of the work day * High-speed internet ...

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Remote Call Monitoring information

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How much do remote call monitoring jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for remote call monitoring in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of someone in a Remote Call Monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What is a Remote Call Monitoring job?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the key skills and qualifications needed to thrive in the Remote Call Monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

More about Remote Call Monitoring jobs
What cities are hiring for Remote Call Monitoring jobs? Cities with the most Remote Call Monitoring job openings:
What states have the most Remote Call Monitoring jobs? States with the most job openings for Remote Call Monitoring jobs include:
What job categories do people searching Remote Call Monitoring jobs look for? The top searched job categories for Remote Call Monitoring jobs are:
Remote Call Monitoring jobs near you
Infographic showing various Remote Call Monitoring job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Remote Call Center Supervisor (Experience Required)

RemX

Phoenix, AZ • Remote

$31/hr

Full-time

Medical, Dental, Vision

Posted 10 days ago

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Job description

We are seeking an experienced Remote Call Center Supervisor(US BASED ONLY) to oversee daily call center operations, support frontline agents, and serve as the primary communication bridge between internal teams and external partners. Interested apply now!!

Position: Remote Call Center Supervisor

Start Date: TBD
Equipment Provided and Shipped directly to your home
Paid Training Included

Weekly pay/Full time hours

MUST BE LOCATED IN ONE OF OUR U.S APPROVED STATES FOR CONSIDERATION
Schedule: Must be able to work any 8‐hour shift assigned to you Monday–Friday between 8 AM–10 PM EST.

Key Responsibilities

  • Lead, coach, and support remote call center agents to ensure high‐quality service delivery.
  • Act as the liaison between clients, leadership teams, and call center staff.
  • Monitor daily call flow, performance metrics, and service levels.
  • Conduct virtual team meetings, training sessions, and performance reviews.
  • Resolve escalated issues and ensure timely follow‐up with customers and partners.
  • Maintain accurate documentation, reporting, and communication logs.
  • Collaborate with leadership to improve processes, workflows, and customer satisfaction.

Requirements: MUST HAVE 2+ years of RECENT call center management or liaison experience

(NO EXCEPTIONS)

  • Recent experience in leadership with awesome communication, and conflict‐resolution skills.
  • Ability to work any shift within 8 AM–10 PM EST/CST, Monday–Friday.
  • Tech‐savvy and comfortable navigating multiple systems.
  • Reliable high‐speed internet and quiet workspace. (NO MOBILE HOTSPOTS ALLOWED)

APPLY NOW!

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About RemX

Sourced by ZipRecruiter

RemX is a proven leader in the Contract to Hire job industry. We help place the right people in the right jobs. Let us help you today!

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Atlanta, GA, US

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