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How much do remote call monitoring jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for remote call monitoring in Missouri is $16.15, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $17.84 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of someone in a Remote Call Monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What is a Remote Call Monitoring job?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the key skills and qualifications needed to thrive in the Remote Call Monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What are popular job titles related to Remote Call Monitoring jobs in Missouri? For Remote Call Monitoring jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Remote Call Monitoring jobs in Missouri look for? The top searched job categories for Remote Call Monitoring jobs in Missouri are:
What cities in Missouri are hiring for Remote Call Monitoring jobs? Cities in Missouri with the most Remote Call Monitoring job openings:
Remote Call Monitoring jobs near you
Seasonal Call Center Coordinator - Remote

Seasonal Call Center Coordinator - Remote

Centro Benefits Group

Saint Louis, MO • On-site, Remote

$15 - $17/hr

Part-time

Medical, Retirement, PTO

Posted 17 days ago

Job description

Does your current company inspire you to build, grow, and innovate? Is your passion for making lasting and meaningful change being realized?
The tremendous growth in our business and increasing demand for our services means we are expanding our team in exciting ways. We have the heart of a startup and the backing of an industry leader. This means a unique career opportunity for low-ego professionals looking for a people-first, culture rich work family with which to change the world.
Essential Duties and Responsibilities (include but are not limited to):
  • Delivering exceptional customer service through a remote call center while managing multiple client queues efficiently.
  • Seeking opportunities to expand administrative support responsibilities to enhance the overall customer experience.
  • Handle and manage inbound and outbound calls as assigned.
  • Multitask effectively while maintaining quality on assigned calls.
  • Monitor and update customer and employee schedules, including conducting reviews during audits.
  • Update census engagement details for new hires.
  • Generate and send tickets for additional outreach in accordance with client guidelines.
  • Provide accurate information to employees who call in, while recording and managing outreach activities.
  • Collaborate with team members to ensure adequate phone coverage and availability.
  • Maintain a professional and distraction-free remote work environment.

Qualifications, Skills and Requirements:
  • Exceptional verbal and written communication skills.
  • Strong interpersonal, negotiation, and conflict-resolution abilities.
  • Excellent organizational skills and attention to detail.
  • Proficiency in multitasking while managing routine tasks.
  • Strong analytical and problem-solving capabilities.
  • Ability to prioritize and delegate tasks appropriately.
  • Professionalism, integrity, and commitment to confidentiality.
  • Ability to work efficiently from home using provided communication platforms.
  • Reliable and consistent internet connection.
  • Proficiency with Microsoft Office Suite, Google Workspace, or similar tools.
  • Flexibility to perform other duties as assigned.

Education, Training and Experience:
  • High School Diploma or equivalent is required.
  • A minimum of one year of customer service experience is preferred.
  • Fluent Spanish bilingual speakers are highly desirable.

The typical base pay range for this role nationwide is $15 to $17 per hour.
Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company's performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.
To learn more, visit: www.onedigital.com/careers
Thank you for your interest in joining the team!

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