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Remote Call Monitoring Jobs in Columbus, OH (NOW HIRING)

Hocking College

Call Center Analyst

Lancaster, OH · Remote

$50K/yr

Monitor system performance, call ows, and queue management to ensure efficiency. * Develop ... Remote : This position operates in a remote environment . Work is performed primarily using a ...

Rocky Brands, Inc.

Call Center Analyst

Grove City, OH · Remote

Monitor system performance, call flows, and queue management to ensure efficiency. * Develop ... Remote : This position operates in a remote environment . Work is performed primarily using a ...

Hocking College

Call Center Analyst

Grove City, OH · Remote

$50K/yr

Monitor system performance, call ows, and queue management to ensure efficiency. * Develop ... Remote : This position operates in a remote environment . Work is performed primarily using a ...

Rocky Brands, Inc.

Call Center Analyst

Lancaster, OH · Remote

Monitor system performance, call flows, and queue management to ensure efficiency. * Develop ... Remote : This position operates in a remote environment . Work is performed primarily using a ...

Park National Bank

CCC Call Specialist I

Newark, OH

$15.50 - $19.25/hr

Individually participates in identifying, measuring, monitoring, controlling and mitigating ... Internet Service Requirements for Remote Workers: - Reliable Internet with a minimum 100 Mbps ...

Park National Bank

CCC Call Specialist I

Newark, OH · Hybrid

$15.50 - $19.25/hr

Individually participates in identifying, measuring, monitoring, controlling and mitigating ... Internet Service Requirements for Remote Workers: - Reliable Internet with a minimum 100 Mbps ...

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Remote Call Monitoring information

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How much do remote call monitoring jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for remote call monitoring in Columbus, OH is $16.63, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.37 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of someone in a Remote Call Monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What is a Remote Call Monitoring job?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the key skills and qualifications needed to thrive in the Remote Call Monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What are popular job titles related to Remote Call Monitoring jobs in Columbus, OH? For Remote Call Monitoring jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Remote Call Monitoring jobs in Columbus, OH look for? The top searched job categories for Remote Call Monitoring jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Remote Call Monitoring jobs? Cities near Columbus, OH with the most Remote Call Monitoring job openings:
Remote Call Monitoring jobs near you
Infographic showing various Remote Call Monitoring job openings in Columbus, OH as of June 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 100% Remote job distribution, with an average salary of $34,589 per year, or $16.6 per hour.

Non-Profit Donation Specialist

Kaizen Advance

Columbus, OH • Remote

$11 - $15/hr

Contractor

Posted 25 days ago

Job description

Join us to support non-profit organizations by processing donation incoming phone calls and providing donors with quality customer service. This position offers the chance to support a wide range of non-profit and governmental organizations and allows you the flexibility to work from home. If you have excellent communication skills, are motivated, and are passionate about helping others, we want you on our team. We partner with independent contractors who are serious about remote work and capable of representing nonprofit organizations with professionalism and accountability.

Types of Clients:

Nonprofit/Charity TV and Radio stations
Child welfare agencies
Veteran support groups
Spiritual and religious organizations
Animal advocacy groups

JOB DUTIES:
Handling inbound donation-related calls
Engaging donors professionally and respectfully
Accurately entering pledge and donation information
Following compliance and script guidelines
Meeting attendance and performance benchmarks

IMPORTANT DETAILS:
This is an independent contractor opportunity, not an employee role.
Certification and startup requirements apply.
Contractors are responsible for managing their schedule and performance.
Visit www.kaizenadvance.com for more information.










Requirements
Minimum 6 months of remote call center experience or 1 year in-office call center experience
Must be at least 18 years old
Must be an US resident
Must use a Windows 11 PC
Quiet, professional background for calls
Able to type at least 40 words per minute
Intermediate computer skills
Able to pass a background check
Must be able to complete a voice assessment and a mock call

Preferred Skills:
Highly organized and self-motivated
Excellent communication skills
Intermediate PC proficiency
Reliable and Dependable
Able to provide excellent customer service

Technology Requirements:
Windows 11 ONLY – No Chromebooks or Apple (Macs) allowed
8 GB RAM PC (Minimum); 16 GB RAM PC (Preferred)
Dual monitors
Noise-canceling USB headset
Hard-wired internet connection (Ethernet; No WiFi allowed)

Benefits
Inbound phone work: $0.20 - $0.32 per talk minute ($13 - $15/hr), depending on the project and performance
Experienced agents can earn up to $0.35 per talk minute
Advancement opportunities for email, ticket, and chat support available with varied pay rates are performance-based and earned through consistency
Flexible hours with 24/7 available