New Brunswick, NJ · On-site +1
$13 - $15/hr
High school diploma or GED * 6+ months remote customer service OR 1 year on-siteexperience * Strong ... Dual monitors recommended * No MacBooks or Chromebooks Benefits Contract pay typically ranges $13 ...
New Brunswick, NJ · On-site +1
$13 - $15/hr
High school diploma or GED * 6+ months remote customer service OR 1 year on-siteexperience * Strong ... Dual monitors recommended * No MacBooks or Chromebooks Benefits Contract pay typically ranges $13 ...
East Brunswick, NJ · On-site +1
$85K/yr
... remote from anywhere in the continental US. The Customer Care Center Sales Trainer works with our ... Monitor call activity, performance metrics, and quality results to identify skill gaps and deliver ...
East Brunswick, NJ · On-site +1
$85K/yr
... remote from anywhere in the continental US. The Customer Care Center Sales Trainer works with our ... Monitor call activity, performance metrics, and quality results to identify skill gaps and deliver ...
Manhattan, NY · On-site +1
$25 - $60/hr
... call monitoring, mentoring and evaluations * Possess the ability to work effectively in a fast ... Sorenson also provides onsite and remote interpreting services between English and various other ...
Manhattan, NY · On-site +1
$25 - $60/hr
... call monitoring, mentoring and evaluations * Possess the ability to work effectively in a fast ... Sorenson also provides onsite and remote interpreting services between English and various other ...
Manhattan, NY · On-site +1
$25 - $60/hr
... call monitoring, mentoring and evaluations * Possess the ability to work effectively in a fast ... Sorenson also provides onsite and remote interpreting services between English and various other ...
Quick apply
Manhattan, NY · On-site +1
$25 - $60/hr
... call monitoring, mentoring and evaluations * Possess the ability to work effectively in a fast ... Sorenson also provides onsite and remote interpreting services between English and various other ...
Bronx, NY · Remote
$18/hr
A lthough remote, position requires some monthly onsite needs including training and meetings that ... monitor screens/computer/other hardware. Minimum Qualifications: * High School Diploma or GED ...
Bronx, NY · Remote
$18/hr
A lthough remote, position requires some monthly onsite needs including training and meetings that ... monitor screens/computer/other hardware. Minimum Qualifications: * High School Diploma or GED ...
Bronx, NY · Remote
$18/hr
A lthough remote, position requires some monthly onsite needs including training and meetings that ... monitor screens/computer/other hardware. Minimum Qualifications: * High School Diploma or GED ...
Bronx, NY · Remote
$18/hr
A lthough remote, position requires some monthly onsite needs including training and meetings that ... monitor screens/computer/other hardware. Minimum Qualifications: * High School Diploma or GED ...
Richmond Hill, NY · Remote
$16.25 - $21/hr
Management monitors all technical issues and agent downtime. Consistent availability is critical to call center operations. * Remote employees must adhere to all technical support procedures and ...
Richmond Hill, NY · Remote
$16.25 - $21/hr
Management monitors all technical issues and agent downtime. Consistent availability is critical to call center operations. * Remote employees must adhere to all technical support procedures and ...
Richmond Hill, NY · Remote
$16.25 - $21/hr
Management monitors all technical issues and agent downtime. Consistent availability is critical to call center operations. * Remote employees must adhere to all technical support procedures and ...
Quick apply
Richmond Hill, NY · Remote
$16.25 - $21/hr
Management monitors all technical issues and agent downtime. Consistent availability is critical to call center operations. * Remote employees must adhere to all technical support procedures and ...
Newark, NJ · Remote
$17.75 - $22.75/hr
Monitor upcoming trips and proactively communicate with clients when needed * Resolve issues ... Customer service experience (travel, hospitality, call center, or support roles preferred) * Highly ...
Newark, NJ · Remote
$17.75 - $22.75/hr
Monitor upcoming trips and proactively communicate with clients when needed * Resolve issues ... Customer service experience (travel, hospitality, call center, or support roles preferred) * Highly ...
Elizabeth, NJ · Remote
$17.25 - $22/hr
Monitor upcoming trips and proactively communicate with clients when needed * Resolve issues ... Customer service experience (travel, hospitality, call center, or support roles preferred) * Highly ...
Elizabeth, NJ · Remote
$17.25 - $22/hr
Monitor upcoming trips and proactively communicate with clients when needed * Resolve issues ... Customer service experience (travel, hospitality, call center, or support roles preferred) * Highly ...
Piscataway, NJ · On-site +1
$20/hr
After successful completion of a portion of phone training, the position is remote. Everyone should ... Monitor EIs and call out backup messages as necessary * Present and discuss the products and ...
Piscataway, NJ · On-site +1
$20/hr
After successful completion of a portion of phone training, the position is remote. Everyone should ... Monitor EIs and call out backup messages as necessary * Present and discuss the products and ...
Piscataway, NJ · Remote
$20/hr
After successful completion of a portion of phone training, the position is remote. Everyone should ... Monitor EIs and call out backup messages as necessary * Present and discuss the products and ...
Quick apply
Piscataway, NJ · Remote
$20/hr
After successful completion of a portion of phone training, the position is remote. Everyone should ... Monitor EIs and call out backup messages as necessary * Present and discuss the products and ...
Validate customer journeys and call flows through test automation for both inbound and outbound ... Monitor and maintain test environments and data integrity. * Generate test reports, track metrics ...
Quick apply
Validate customer journeys and call flows through test automation for both inbound and outbound ... Monitor and maintain test environments and data integrity. * Generate test reports, track metrics ...
Manhattan, NY · Remote
$17.50 - $23/hr
Running and analyzing call forecasting reports to ensure staffing pattern is consistent to meet the ... Monitoring staff attendance for shifts, training and staff meetings * Documenting shift activities ...
Quick apply
Manhattan, NY · Remote
$17.50 - $23/hr
Running and analyzing call forecasting reports to ensure staffing pattern is consistent to meet the ... Monitoring staff attendance for shifts, training and staff meetings * Documenting shift activities ...
Manhattan, NY · On-site +1
$17.50 - $23/hr
Running and analyzing call forecasting reports to ensure staffing pattern is consistent to meet the ... Monitoring staff attendance for shifts, training and staff meetings * Documenting shift activities ...
Manhattan, NY · On-site +1
$17.50 - $23/hr
Running and analyzing call forecasting reports to ensure staffing pattern is consistent to meet the ... Monitoring staff attendance for shifts, training and staff meetings * Documenting shift activities ...
Be always prepared to take notes during a call. * Be aware of the specific vocabulary of the ... ✓ External monitors and connectors (if applicable). * ✓ Computers must operate in "High ...
Be always prepared to take notes during a call. * Be aware of the specific vocabulary of the ... ✓ External monitors and connectors (if applicable). * ✓ Computers must operate in "High ...
Be always prepared to take notes during a call. * Be aware of the specific vocabulary of the ... ✓ External monitors and connectors (if applicable). * ✓ Computers must operate in "High ...
Be always prepared to take notes during a call. * Be aware of the specific vocabulary of the ... ✓ External monitors and connectors (if applicable). * ✓ Computers must operate in "High ...
Dobbs Ferry, NY · On-site +1
$21/hr
... call center. * Must maintain required scores on Call Monitoring. * Excellent problem-solving ... in a remote environment which is free from distraction. Environmental / Physical / Mental ...
Dobbs Ferry, NY · On-site +1
$21/hr
... call center. * Must maintain required scores on Call Monitoring. * Excellent problem-solving ... in a remote environment which is free from distraction. Environmental / Physical / Mental ...
As a remote organization, we thrive on collaboration and recognize outstanding performance. We are ... call center. * Must maintain required scores on Call Monitoring. * Excellent problem-solving ...
As a remote organization, we thrive on collaboration and recognize outstanding performance. We are ... call center. * Must maintain required scores on Call Monitoring. * Excellent problem-solving ...
New York, NY · Remote
Monitor financial objectives including revenue recognition, margin health, and cash flow. * Cost ... Remote position based in the United States with the ability to travel up to 10% of the time.
New York, NY · Remote
Monitor financial objectives including revenue recognition, margin health, and cash flow. * Cost ... Remote position based in the United States with the ability to travel up to 10% of the time.
$11.57 - $13.01
2% of jobs
$13.01 - $14.44
8% of jobs
$14.44 - $15.88
12% of jobs
$16.11 is the 25th percentile. Wages below this are outliers.
$15.88 - $17.31
18% of jobs
The median wage is $17.93 / hr.
$17.31 - $18.74
23% of jobs
$18.74 - $20.18
12% of jobs
$20.21 is the 75th percentile. Wages above this are outliers.
$20.18 - $21.61
12% of jobs
$21.61 - $23.05
5% of jobs
$23.05 - $24.48
4% of jobs
$24.48 - $25.92
2% of jobs
$25.92 - $27.35
2% of jobs
$11
$18
$27
Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.
A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.
To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.
$13 - $15/hr
Full-time
Posted 12 days ago
