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Remote Call Monitoring Jobs in New York (NOW HIRING)

Wintellisys

Office Assistant

Tarrytown, NY · Remote

$17.75 - $23.25/hr

This is a remote position but candidate must be local to NYC. * Monitor and maintain database of ... J-253 (Please reference in call or email) To learn more about our services visit www.wintellisys ...

Impact Recruiting Solution

Cardiologist

Brooklyn, NY · Remote

$32 - $35/hr

Cardiologist - Remote (#1696) Location: Brooklyn, NY (Remote) Employment Type: Part-time to ... Proficiency in interpreting EKGs, echocardiograms, Holter monitors, stress tests, and other cardiac ...

MLabs

Research Crawling Engineer

New York, NY · On-site +1

$100K/yr

Remote - Must have a 6 hour overlap with EST Remote Full-time Compensation: $100K We are hiring on ... Monitor and optimize crawl performance, coverage, and data quality through rapid iteration.

MLabs

Research Crawling Engineer

New York, NY · Remote

$100K/yr

Remote - Must have a 6 hour overlap with EST Remote | Full-time Compensation: $100K We are hiring ... Monitor and optimize crawl performance, coverage, and data quality through rapid iteration.

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Remote Call Monitoring information

See New York salary details

$11

$18

$27

How much do remote call monitoring jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for remote call monitoring in New York is $18.84, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $20.77 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of someone in a Remote Call Monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What is a Remote Call Monitoring job?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the key skills and qualifications needed to thrive in the Remote Call Monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What are popular job titles related to Remote Call Monitoring jobs in New York? For Remote Call Monitoring jobs in New York, the most frequently searched job titles are:
What job categories do people searching Remote Call Monitoring jobs in New York look for? The top searched job categories for Remote Call Monitoring jobs in New York are:
What cities in New York are hiring for Remote Call Monitoring jobs? Cities in New York with the most Remote Call Monitoring job openings:
Remote Call Monitoring jobs near you
Infographic showing various Remote Call Monitoring job openings in New York as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,177 per year, or $18.8 per hour.
Customer Success Manager (Remote)

Customer Success Manager (Remote)

Cartful Solutions

New York, NY • Remote

Full-time

Re-posted 8 days ago

Job description

Job Description Customer Success Manager

Cartful is changing the way that brands engage with their shoppers online. Using interactive shopping experiences, we build shopper confidence while delivering valuable zero-party data back to our clients. Each experience is configured to our client's unique industry use case using our proprietary software platform and tried and tested implementation process. We're working with fantastic brands like Peet's Coffee, Arc'teryx, Otterbox, bareMinerals, Skechers, Lumber Liquidators, HOKA One One, and Bombas and are growing quickly.

We are seeking an experienced account manager to join our Customer Success organization. Here at Cartful, we call this role the Optimization Manager because their primary responsibility is to use the analytics at their disposal to make data-driven improvements, or optimizations, to each client's personalized on-site product recommender. These improvements help us build strong client relationships that allow us to maintain our industry-leading customer retention.

New York City or San Diego metropolitan areas preferred, but open to remote locations for the ideal candidate.

Duties and Responsibilities

  • Build relationships with core and secondary stakeholders, exploring additional areas of account growth
  • Engage in proactive account management to help secure the annual contract renewal
  • Become a SME (Subject Matter Expert) in Google Data Studio, modifying each client's performance dashboard to their specific needs
  • Monitor client data to identify areas for account optimization
  • Make sure that each client account is always working and making strong product recommendations
  • Transcribe client requests into clear, descriptive and actionable development tickets
  • Keep clients updated with progress on all outstanding development tickets & service requests
  • Request and deliver case studies, client quotes and referrals

Required Qualifications

  • Bachelor's degree in business, marketing, ecommerce or related field
  • 3+ years of professional client management experience in a fast growing startup environment
  • Proven ability to learn technical concepts quickly and communicate to both technical and non-technical stakeholders

Preferred Qualifications

  • Previous experience in a startup environment
  • Previous experience working with ecommerce brands
  • Familiarity with Google Analytics and Google Data Studio
  • Experience collaborating with developers

Chances are you'll love this job if:

  • The idea of working as part of a fast-paced, quickly growing startup is thrilling to you. You're resilient. You're able to handle the ups and downs of working in this environment.
  • You're a systems thinker. You want to find the most efficient way to get things done. You'll only do manual tasks if you can't figure out a way to automate it.
  • You're a team player. You're at your best when your work contributes to a larger goal. You like putting other people into a position where they can be successful.