ZipRecruiter

Log In

2

Remote Call Monitoring Jobs in Baltimore, MD (NOW HIRING)

CareFirst

Operations Supervisor (Remote)

Baltimore, MD · Remote

... monitoring system performance; identifying and resolving operations problems; supervising process improvement and quality assurance programs; installing upgrades. * Prepares call center, claims and ...

Brighter Day Services

Lead Generalist (Remote)

Towson, MD · Remote

$600 - $900/hr

Log all lead activity, job details, and client communications accurately in our CRM * Monitor job ... Prior experience in sales, customer service, operations, call centers, or field services is a plus ...

System One

Workforce Management Analyst I

Baltimore, MD · Remote

$32.80/hr

Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Identify call volume trends and averages (intraday, weekly, monthly, etc.). * Monitor queue ...

System One

Workforce Management Analyst I

Baltimore, MD · Remote

$32.80/hr

Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Identify call volume trends and averages (intraday, weekly, monthly, etc.). * Monitor queue ...

next page

Showing results 1-20

All JobsCall Monitoring JobsRemote Call Monitoring JobsRemote Call Monitoring Jobs in Baltimore, MD

Remote Call Monitoring information

See Baltimore, MD salary details

$10

$17

$24

How much do remote call monitoring jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote call monitoring in Baltimore, MD is $17.11, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $18.85 per hour, depending on experience, location, and employer.

What is a remote call monitoring?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the typical daily responsibilities of someone in a remote call monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What are the key skills and qualifications needed to thrive in the remote call monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What are popular job titles related to Remote Call Monitoring jobs in Baltimore, MD?

For Remote Call Monitoring jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Remote Call Monitoring jobs in Baltimore, MD look for?

The top searched job categories for Remote Call Monitoring jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Remote Call Monitoring jobs?

Cities near Baltimore, MD with the most Remote Call Monitoring job openings:

Remote Call Monitoring jobs near you
Infographic showing various Remote Call Monitoring job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,582 per year, or $17.1 per hour.

Entry Level Customer Service Representative (Call Center)

The Panther Group

Middle River, MD • Remote

$17 - $18.50/hr

Full-time

Re-posted 25 days ago

Job description

Bilingual Customer Service Representative (Call Center)
PROJECT HOURS: The ideal candidate will have flexibility to work full-time, Monday to Friday between the hours of 830am to 830pm in addition to rotating Saturdays 8am to 2pm. This is a full-time position for a total of 40 hours per week.
Location: This role is ONSITE in the Middle River, MD area for a minimum of 8 to 12 weeks, with the potential to go remote once fully trained and metrics are met.
Position Summary
The Customer Service Representative is responsible for all telephone account maintenance. The Customer Service Representative determines the accuracy of account information, and ensures all required information is provided for security. The Customer Service Representative enters information into the database, processes payments, and assists patrons in understanding the program’s procedures regarding payment options, information changes, and violations enforcement. This responsibility includes ensuring patrons’ service requirements are protected and accounted for in accordance with set standards of performance.
Responsibilities

  • Process telephone inquiries, fax information/applications to customers if required.
  • Perform account maintenance, including address changes, payments, adjustments, and statement requests
  • Research overcharges and submit for adjustment.
  • Provide assistance to process/update expired credit cards, options changes, replenishment amounts, balance thresholds, address changes, and add tags, process applications, and correspondence.
  • Prepare reports to include daily Phone Call Log.
  • File applications and other paperwork as necessary.
  • Participate in the Quality Assurance process: Call Monitoring and auditing of Log Sheets and Correspondence on a monthly basis.
  • Work a rotating weekend schedule, one month on/one month off as scheduled or as required based on operational needs.
  • Must remain professional under every circumstance with patrons and staff member

Requirements
  • High School Diploma or the equivalent required
  • Previous customer service experience required, preferably in a call center environment
  • Strong written and verbal communication skills
  • Fluent in both English and Spanish preferred
PAY RATE RANGE: $17.00-$18.50 per hour depending on experience
#ZRPROF
#INDSTRAT

Company Description

We are the experts in Human Capital. It starts with a commitment to personal attention. A single point of contact from day one. That's what makes The Panther Group different. That is how we deliver results to our clients and candidates. Our focus on quality, diversity and service sets us apart. At The Panther Group, it's about attention to detail. We attract the right talent, connect job seekers with the right jobs and provide the right custom solutions because we worry about the little things. Providing our clients the best value for their dollar, finding our job seekers opportunities where they can thrive, giving our clients and candidates the level of service they deserve, leveraging the most efficient processes in the industry.