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Remote Call Center Representatives Jobs in Baltimore, MD

MMC Group LP

Be Seen First

REMOTE Call Center Representative MD ONLY! $18.50-$21.50

Baltimore, MD · Remote

$18.50 - $21.50/hr

MMC Group is seeking experienced Customer Service Representatives to support the Maryland Health ... Previous customer service or call center experience preferred * Strong communication and active ...

Window Nation

Senior Call Center Agent

Fulton, MD · On-site +1

$21/hr

Potentially hybrid (in office/remote) but must maintain the availability to work in the office, as ... call center environment. Preferred Qualifications: * Proficiency with Microsoft Office Suite.

Window Nation

Senior Call Center Agent

Fulton, MD · On-site +1

$21/hr

Potentially hybrid (in office/remote) but must maintain the availability to work in the office, as ... call center environment. Preferred Qualifications: * Proficiency with Microsoft Office Suite.

Liveops

Remote Customer Service Representative

Laurel, MD · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Bowie, MD · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

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Remote Call Center Representatives information

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$10

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How much do remote call center representatives jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote call center representatives in Baltimore, MD is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $19.09 per hour, depending on experience, location, and employer.

What is the difference between Remote Call Center Representatives vs Customer Service Agents?

AspectRemote Call Center RepresentativesCustomer Service Agents
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma or equivalent; often similar certifications
Work EnvironmentRemote, home-based or call center settingRemote or in-office customer support environments
Industry UsageCommonly used in call centers, telecommunication, and support servicesUsed across various industries including retail, tech, and healthcare
Job FocusHandling inbound/outbound calls, troubleshooting, salesResponding to customer inquiries, resolving issues, providing information

Remote Call Center Representatives and Customer Service Agents often share similar credentials and work environments. The main difference lies in the job scope: representatives typically handle more sales and technical support calls, while agents focus on general customer inquiries. Both roles are essential in customer support industries and often overlap in skills and responsibilities.

What are popular job titles related to Remote Call Center Representatives jobs in Baltimore, MD?

For Remote Call Center Representatives jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Representatives jobs in Baltimore, MD look for?

The top searched job categories for Remote Call Center Representatives jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Remote Call Center Representatives jobs?

Cities near Baltimore, MD with the most Remote Call Center Representatives job openings:

Remote Call Center Representatives jobs near you
Infographic showing various Remote Call Center Representatives job openings in Baltimore, MD as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,020 per year, or $17.8 per hour.

Call Center Supervisor (Chesapeake Specialty Care)

University of Maryland Faculty Physicians, Inc.

Baltimore, MD • On-site, Remote

$22.93 - $34.38/hr

Full-time

Posted 9 days ago

Job description

The Call Center Supervisor is responsible for overseeing the daily operations of the call center team within the ENT practice. This position ensures exceptional patient service, efficient scheduling practices, quality assurance, staff training, performance management, and compliance with organizational policies. The Call Center Supervisor serves as a resource for team members, assists with escalated patient concerns, and collaborates with clinical and administrative leadership to optimize patient access and communication.
Essential Functions
  • Supervise and support daily operations of the call center team.
  • Monitor call volumes and staffing levels to ensure service goals are met.
  • Train, mentor, and evaluate call center representatives.
  • Conduct performance reviews and provide coaching to improve employee performance.
  • Assist with recruiting, interviewing, onboarding, and retention efforts.
  • Monitor productivity metrics, including call volume, hold times, abandonment rates, and
    scheduling accuracy.
  • Ensure team members understand provider schedules, scheduling templates, and
    practice workflows.
  • Handle escalated patient concerns and assist with conflict resolution.
  • Ensure accurate documentation of patient interactions within the EMR.
  • Collaborate with providers, clinical staff, and administrative leadership regarding workflow changes.
  • Generate departmental reports and communicate performance metrics to leadership.
  • Maintain confidentiality of patient PHI and comply with HIPAA requirements.
  • Support a culture of exceptional customer service and patient satisfaction.
  • Perform all other duties as assigned.

Education and/or experience
  • High school diploma or GED required; associate degree or bachelor's degree preferred.
  • Minimum three (3) years of customer service, call center, medical office, or healthcare experience required.
  • Minimum one (1) year of supervisory or leadership experience preferred.
  • Previous appointment scheduling experience in a multi-provider healthcare setting preferred.
  • Knowledge of medical terminology and healthcare office workflows required.
  • Proficiency in Microsoft Office and electronic medical record (EMR) systems.
  • Strong leadership, coaching, and team development skills.
  • Excellent verbal and written communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to maintain confidentiality and comply with HIPAA requirements.

Physical Requirements
  • Sitting and standing for long periods of time.
  • Extensive computer and telephone use.
  • Ability to travel between offices as needed.
  • Ability to occasionally lift up to 25 pounds.

Total Rewards
The referenced base salary range represents the low and high end of Chesapeake Specialty Care salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
University of Maryland Faculty Physicians logo

About University of Maryland Faculty Physicians

Sourced by ZipRecruiter

University of Maryland Faculty Physicians, Inc. is made up of more than 1,000 faculty members from the University of Maryland School of Medicine. Our providers conduct cutting-edge research and clinical trials, and offer care in more than 40 medical specialties. With offices located all across Maryland, as well as access to services from one of the nation's leading academic medical centers, patients can receive the highest-quality care and latest treatment options available, right in their neighborhood.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Baltimore, MD, US

Year founded

1983

Social media

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