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Call Center Representatives Jobs (NOW HIRING)

Adecco US, Inc.

Call Center Representatives

Boston, MA · On-site

$23 - $25/hr

Adecco Staffing is currently hiring experienced Call Center Representatives for a temp-to-hire opportunity in Boston, MA. Pay Rate: $23.00-$25.00/hour Location: Boston, MA Available Schedules 2nd ...

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Call Center Representatives information

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How much do call center representatives jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for call center representatives in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Call Center Representatives vs Customer Service Representatives?

AspectCall Center RepresentativesCustomer Service Representatives
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large officesVarious settings including offices, retail, or remote
Industry UsageCommon in telecommunications, finance, retailWidespread across industries including retail, healthcare, tech
Job FocusHandling inbound/outbound calls, sales, supportAssisting customers, resolving issues, providing info

Both roles involve assisting customers and require similar credentials. Call Center Representatives typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in diverse environments and handle a broader range of customer interactions. The roles often overlap but differ mainly in work setting and scope of customer engagement.

What do I need to be a call center representative?

To become a call center representative, you typically need a high school diploma or equivalent, strong communication skills, and the ability to handle customer inquiries professionally. Basic computer skills and familiarity with customer service software are also important, and some positions may require prior experience or specific certifications. The role often involves working in a fast-paced environment with flexible schedules.

What do you do as a call center representative?

A call center representative handles customer inquiries, provides information about products or services, and resolves issues over phone, email, or chat. They use communication skills and may utilize customer management software to document interactions and ensure customer satisfaction.
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Call Center Representatives jobs near you
Infographic showing various Call Center Representatives job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representatives Needed

Utica, NY • On-site

Workforce Development Board Of Herkimer, Madison, And Oneida Counties, Inc.
Human Resources Consulting Services • 51 - 200 employees
Learn more about Workforce Development Board Of Herkimer, Madison, And Oneida Counties, Inc.external

$16.25 - $20.50/hr

Other

Re-posted 21 days ago

Job description

Call Center Representatives Needed

Tidal Basin Group has an immediate need for Call Center Representatives in their Utica, NY, office.

"IMMEDIATE OPPORTUNITY!!! Do you like making an impact on someone's life? Can you work under pressure? If so, our Call Center Representative position may be perfect for you, and we invite you to apply and join our rapidly growing team!

As a Call Center Representative, you will utilize your root cause analysis and critical thinking skills to manage inbound calls in our state-of-art contact center while supporting a federal and state government contract. If you enjoy helping others, you will find this role to be challenging and rewarding."

Job Responsibilities and Duties
  • Answer incoming phone calls and respond to customer's email.
  • Management and resolve customer complaints
  • Identify and escalate issues to supervisors.
  • Provide product and service information to customers.
  • Research required information using available resources.
  • Research, identify, and resolve customer complaints using applicable software.
  • Process orders, forms, and application.
  • Route calls to appropriate department.
  • Document all call information according to standard operating procedures.
  • Recognize, document, and alert the management team of trends in customer calls.
  • Follow up customer calls where necessary.
  • Complete call logs and reports.
  • Assist customers by researching issues, exploring answers, and providing information and alternative solutions.
  • Actively listen to the callers.
  • Adhere to department and company guidelines.
  • Adhere to established customer service and documentation standards within required time frames.
  • Adhere to contact center scheduling, ensure telephone coverage during contact center hours of operations.
  • Perform clerical or administrative task as assigned.
  • Other duties as assigned.
Call Center Agent Qualifications and Skills

• High school diploma or equivalent.

• Proficient in relevant computer applications.

• Must be available between the hours of 8:00am – 9:00pm EST.

• 1-3 years of previous experience in customer service.

• Knowledge of customer service practices and principles.

• Excellent data entry and typing skills.

• Superior listening, verbal, and written communication skills.

• Ability to handle stressful situations appropriately.

• Polished phone etiquette and grammar and strong computer data entry skills.

• Strong attention to detail, time management, and decision-making skills.

• Must be comfortable working in a fast-paced, high-volume call center.

• Ability to demonstrate both empathy and professionalism.

Preferred: • Professional Proficiency in English, Spanish and Creole/French languages.

• Previous experience in a Disaster Recovery call center, however not required.

• Prior call center experience preferred.

• Case management experience preferred.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer.

Location: Utica Business Park.

Start as soon as June 20th. More positions to come.

Contact: Laura deLoach, Vice President, Resource Management - ldeloach@tidalbasin.rphc.com

Apply