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Call Center Representatives Jobs (NOW HIRING)

Adecco

Call Center Representatives

Boston, MA · On-site

$23 - $25/hr

Adecco Staffing is currently hiring experienced 2nd shift Call Center Representatives in Boston, MA. This is a temp-to-perm position within a fast-paced and dynamic environment. Next Training class ...

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How much do call center representatives jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for call center representatives in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Call Center Representatives vs Customer Service Representatives?

AspectCall Center RepresentativesCustomer Service Representatives
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large officesVarious settings including offices, retail, or remote
Industry UsageCommon in telecommunications, finance, retailWidespread across industries including retail, healthcare, tech
Job FocusHandling inbound/outbound calls, sales, supportAssisting customers, resolving issues, providing info

Both roles involve assisting customers and require similar credentials. Call Center Representatives typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in diverse environments and handle a broader range of customer interactions. The roles often overlap but differ mainly in work setting and scope of customer engagement.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is expected. Outstanding patience, active listening, and resilience under pressure help you excel in handling diverse customer interactions. These skills ensure efficient resolution of customer issues, high satisfaction rates, and effective team collaboration in a high-volume environment.

What are some common challenges faced by Call Center Representatives, and how can they be managed effectively?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and staying motivated during repetitive tasks. These challenges can be effectively managed by utilizing strong communication and problem-solving skills, following established protocols, and leveraging support from team leads or supervisors. Many centers also provide ongoing training, performance feedback, and opportunities for peer collaboration to help representatives maintain a positive work environment and deliver excellent customer service.

What are Call Center Representatives?

Call Center Representatives are professionals who handle incoming or outgoing customer calls for a business or organization. Their main responsibilities include answering questions, resolving issues, providing information about products or services, and ensuring customer satisfaction. They may also record details of customer interactions, process orders, and follow up on customer inquiries. Good communication and problem-solving skills are essential for success in this role. Call Center Representatives often work in fast-paced environments and may interact with customers via phone, email, or chat.
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What job categories do people searching Call Center Representatives jobs look for? The top searched job categories for Call Center Representatives jobs are:
Call Center Representatives jobs near you
Infographic showing various Call Center Representatives job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Representatives

Call Center Representatives

Adecco

Boston, MA • On-site

$23 - $25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Adecco Staffing is currently hiring experienced 2nd shift Call Center Representatives in Boston, MA. This is a temp-to-perm position within a fast-paced and dynamic environment. Next Training class is on July 20th.
Pay Rate: $23–$25/hr.
Location: Boston, MA
Schedule Available:

  • 2:00 PM – 11:00 PM (2nd Shift) | Wednesday & Sunday off
Responsibilities
  • Handle high-volume inbound calls (200–300 per shift) from hospitals and private medical offices
  • Follow structured scripts while delivering professional and empathetic communication
  • Triage calls based on urgency, including emergency situations
  • Page on-call medical staff for urgent or critical needs
  • Support hospital teams with after-hours communication
  • Maintain and update schedules, databases, and directories
  • Handle confidential patient information in compliance with privacy regulations
  • Multitask across multiple systems while accurately documenting all calls
Qualifications
  • Prior call center experience required
  • Medical call center experience preferred
  • Strong communication and professional phone presence
  • Ability to follow scripts and multitask efficiently
  • Typing speed of 40+ WPM preferred
  • High School Diploma required

Bonus:
Associates who are extended a temp-to-hire assignment during this hiring cycle and remain actively employed for six (6) months will be eligible to receive a $500 one-time retention incentive upon reaching their six-month anniversary.
If you are interested in this role, please apply with your resume.


Pay Details: $23.00 to $25.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.