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Call Center Representatives Jobs (NOW HIRING)

W3Global Inc.

Call Center Manager

Hialeah, FL

$85K - $100K/yr

This position manages a team of call center representatives, including scheduling, performance coaching, training, and feedback, to maintain high service standards and productivity. The Call Center ...

MyUSA Credit Union

Call Center Representative

Moraine, OH · On-site

$15.50 - $19.50/hr

MyUSA Call Center Representatives provide extraordinary member service by providing over-the-phone support to Credit Union Members and prospective members, building trusted relationships in both the ...

CRA MSO LLC

Call Center Representative

Chula Vista, CA · On-site

$16 - $19.50/hr

We have an immediate need for friendly, motivated Call Center Representatives to join our team. This position will work with internal customers across multiple departments to ensure our patients ...

CoolSys

Representative 3, Call Center

Phoenix, AZ

$19.71 - $25.48/hr

Provides day-to-day direction and guidance to call center representatives. * Communicates day-to-day information and department process changes to call center representatives. * Helps resolve ...

CoolSys

Representative 3, Call Center

Phoenix, AZ · On-site

$19.71 - $25.48/hr

Provides day-to-day direction and guidance to call center representatives. * Communicates day-to-day information and department process changes to call center representatives. * Helps resolve ...

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How much do call center representatives jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for call center representatives in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Call Center Representatives vs Customer Service Representatives?

AspectCall Center RepresentativesCustomer Service Representatives
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large officesVarious settings including offices, retail, or remote
Industry UsageCommon in telecommunications, finance, retailWidespread across industries including retail, healthcare, tech
Job FocusHandling inbound/outbound calls, sales, supportAssisting customers, resolving issues, providing info

Both roles involve assisting customers and require similar credentials. Call Center Representatives typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in diverse environments and handle a broader range of customer interactions. The roles often overlap but differ mainly in work setting and scope of customer engagement.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is expected. Outstanding patience, active listening, and resilience under pressure help you excel in handling diverse customer interactions. These skills ensure efficient resolution of customer issues, high satisfaction rates, and effective team collaboration in a high-volume environment.

What are some common challenges faced by Call Center Representatives, and how can they be managed effectively?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and staying motivated during repetitive tasks. These challenges can be effectively managed by utilizing strong communication and problem-solving skills, following established protocols, and leveraging support from team leads or supervisors. Many centers also provide ongoing training, performance feedback, and opportunities for peer collaboration to help representatives maintain a positive work environment and deliver excellent customer service.

What are Call Center Representatives?

Call Center Representatives are professionals who handle incoming or outgoing customer calls for a business or organization. Their main responsibilities include answering questions, resolving issues, providing information about products or services, and ensuring customer satisfaction. They may also record details of customer interactions, process orders, and follow up on customer inquiries. Good communication and problem-solving skills are essential for success in this role. Call Center Representatives often work in fast-paced environments and may interact with customers via phone, email, or chat.
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Call Center Representatives jobs near you
Infographic showing various Call Center Representatives job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative-Family Call Center

Parker Jewish Institute

New Hyde Park, NY

$17 - $21.25/hr

Full-time

Posted 29 days ago

Job description

Call Center Representative-Family Call Center

The Parker Jewish Institute, located in New Hyde Park, NY, is seeking dedicated Call Center Representatives to join our team of professionals in our Family Call Center.

Parker's Family Call Center is an important communications link for family members of our patients and residents, providing excellent customer service and serving as a dedicated hot line to address patient and family concerns.

The Call Center Representative serves as the point of contact for questions, problem solving and as a resource for family members and loved ones calling the facility. He or she is responsible for providing accurate, prompt, friendly and courteous service and will manage calls from families, resolving or escalating concerns when necessary to provide excellent customer service.

Responsibilities Include:

  • Answer incoming calls and respond to voicemails in a timely manner

  • Answer questions, refer calls to other departments for follow up

  • Provide excellent follow through, to ensure all requests are handled and resolved in a satisfactory manner

  • Offer patient assistance and support

  • Utilize Salesforce Data Management System to log all incoming calls

  • Other responsibilities as needed

About Parker

The Parker Jewish Institute for Health Care and Rehabilitation, conveniently located on the Queens-Nassau County border in New Hyde Park, New York, is a non-profit health care facility that offers inpatient programs such as sub-acute/short term rehabilitation, long-term care and nursing home care, as well as community health services encompassing certified home health care and a comprehensive community hospice program that serves terminally ill patients in their own homes or in nursing facilities, including Parker's nursing home.

Quality care means hiring quality people, and Parker Jewish Institute for Health Care and Rehabilitation has a longstanding reputation for excellence and innovation in resident and patient care.

Why Work at Parker

  • Friendly, collaborative team environment and exciting career growth opportunities providing an opportunity to learn, grow and have an impact on the overall results

  • Excellent training and clinical education

  • Accessible via public transportation

  • Free parking on site for all staff

  • On-site cafeteria offering breakfast and lunch

Position Qualifications:

  • High School Diploma or equivalent

  • Prior experience working in a call center or high volume customer service role

  • Prior experience working in a health care environment a plus

  • Excellent communication skills

  • Proficient in Microsoft Office including Excel, data entry, documentation and report generation

Apply