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Remote Call Monitoring Jobs in Baltimore, MD (NOW HIRING)

TEKsystems

Service Desk Manager

Catonsville, MD · Remote

$50/hr

... ACD/IVR, call routing, queue monitoring, and workforce support Develop and maintain SOPs ... remote position. Application Deadline This position is anticipated to close on Aug 13, 2026. About ...

GRVTY

Senior Software Engineer

Laurel, MD · On-site +1

$150K - $200K/yr

Possible up to 2 days a week remote if tasking becomes available, but is not guaranteed. What You ... Experience with Machine Learning Model building and monitoring * Experience with Ghostmachine (Map ...

CINQCARE

Registered Nurse (0767)

Baltimore, MD · Remote

$84K - $106K/yr

... call home. This program is offered to eligible health plan patients with the primary goal of ... Deploys Remote Patient Monitoring and Patient Self Reporting for High-Risk Chronic Conditions.

Cinqcare

Registered Nurse

Laurel, MD · Remote

... call home. This program is offered to eligible health plan patients with the primary goal of ... Deploys Remote Patient Monitoring and Patient Self Reporting for High-Risk Chronic Conditions.

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All JobsCall Monitoring JobsRemote Call Monitoring JobsRemote Call Monitoring Jobs in Baltimore, MD

Remote Call Monitoring information

See Baltimore, MD salary details

$10

$17

$24

How much do remote call monitoring jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote call monitoring in Baltimore, MD is $17.11, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $18.85 per hour, depending on experience, location, and employer.

What is a remote call monitoring?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the typical daily responsibilities of someone in a remote call monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What are the key skills and qualifications needed to thrive in the remote call monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What are popular job titles related to Remote Call Monitoring jobs in Baltimore, MD?

For Remote Call Monitoring jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Remote Call Monitoring jobs in Baltimore, MD look for?

The top searched job categories for Remote Call Monitoring jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Remote Call Monitoring jobs?

Cities near Baltimore, MD with the most Remote Call Monitoring job openings:

Remote Call Monitoring jobs near you
Infographic showing various Remote Call Monitoring job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,582 per year, or $17.1 per hour.

Senior Construction Estimator/Cost Segregation Senior Associate

Aprio

Columbia, MD • On-site, Remote

$70K - $133K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 21 days ago

Job description

Work with a Top 20 CPA and advisory firm that Accounts for Anything.  Aprio has 40 U.S. office locations, as well as international office locations and more than 3,200 team members that speak 60+ languages across the globe.  By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.

Join Aprio's Real Estate team and you will help clients maximize their opportunities.  Aprio is a progressive, fast-growing firm looking for a Senior Construction Estimator/Cost Segregation Senior Associate to join their dynamic team.
Position Responsibilities:
  • Prepare comprehensive fixed asset engagements including cost segregation and fixed asset review studies
  • Learn to research issues related to cost segregation and fixed asset matters and be able to articulate or prepare documentation related to such matters
  • Develop industry expertise to help yourself become help an indelible member of the cost segregation practice
  • Help train, monitor, and develop staff as the department grows
  • This is a remote opportunity, but only candidates that reside near an Aprio office will be considered
Qualifications:
  • Bachelor's Degree in Engineering, Construction Management, or related field required.
  • 3+ years of work experience within a cost segregation practice or a related field such as building inspection or appraisals, engineering related work, architecture, or building construction positions  
  • Proficient in Adobe Pro DC, MS products including Word, Excel, and Outlook, Microsoft Teams, and the ability to learn new software as needed
  • Knowledge of RS Means and Marshall and Swift
  • Strong analytical, problem solving, critical thinking, and decision-making skills
  • Strong organizational, communication, and interpersonal skills
  • Ability to manage multiple projects effectively and timely
  • Ability to work effectively both independently and as part of a team
  • Potential travel 20%-30%
$70,000 - $133,500 a year
The salary range for this opportunity is stated above. As such, an actual salary may fall closer to one or the other end of the range, and in certain circumstances, may wind up being outside of the listed salary range. 
The application window is anticipated to close on 8/31/2026 and may be extended as needed.

Why work for Aprio:
Whether you are just starting out, looking to advance into management or searching for your next leadership role, Aprio offers an opportunity to grow with a future-focused, innovative firm.
 
 
Perks/Benefits we offer for full-time team members:
- Medical, Dental, and Vision Insurance on the first day of employment
- Flexible Spending Account and Dependent Care Account
- 401k with Profit Sharing
- 9+ holidays and discretionary time off structure
- Parental Leave - coverage for both primary and secondary caregivers
- Tuition Assistance Program and CPA support program with cash incentive upon completion
- Discretionary incentive compensation based on firm, group and individual performance
- Incentive compensation related to origination of new client sales
- Top rated wellness program
- Flexible working environment including remote and hybrid options
 
 
What's in it for you:
- Working with an industry leader: Be part of a high-growth firm that is passionate for what's next.
- An awesome culture: Thirty-one fundamental behaviors guide our culture every day ensuring we always deliver an exceptional team-member and client experience.  We call it the Aprio Way.  This shared mindset creates lasting relationships between team members and with clients.
- A great team: Work with a high-energy, passionate, caring and ambitious team of professionals in a collaborative culture.
- Entrepreneurship: Have the freedom to innovate and bring your ideas to help us grow to become the CPA firm of choice nationally.
- Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement.
- Competitive compensation: You will be rewarded with competitive compensation, industry-leading benefits and a flexible work environment to enjoy work/life balance.
 
 
EQUAL OPPORTUNITY EMPLOYER
Aprio is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.
 
Aprio, LLP and Aprio Advisory Group, LLC, operate in an alternative business structure, with Aprio Advisory Group, LLC providing non-attest tax and consulting services, and Aprio, LLP providing CPA firm services.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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