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Remote Call Monitoring Jobs in Phoenix, AZ (NOW HIRING)

RemX

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Remote Call Center Liaison (2+ Years of Recent Experience Required)

Phoenix, AZ · Remote

$30 - $31/hr

Join our team as a Remote Call Center Liaison (US-Based Only)! In this role, you'll oversee daily ... Daily monitoring of performance, attendance, participation * Possibly help Identify at‐risk ...

RemX

$16/Hr. Remote Call Center Rep.

Phoenix, AZ · On-site +1

$16/hr

Utilize call center software to complete account research and update notes. * Place calls to ... Ability to multi-task and use dual monitors * Adhere to all company required KPI'S * Quiet ...

Goosehead

Senior Manager - Enterprise Sales

Tempe, AZ · Remote

Implement performance management strategies, conduct regular call monitoring, and provide reinforcement to ensure the team meets and exceeds targets. * Remote Team Management: Effectively manage and ...

RemX

Remote Healthcare Call Center Rep $16/hr

Phoenix, AZ · On-site +1

$16/hr

Call Center Representative Pay: $16/hr. Weekly Pay plus Benefits Schedule: Be available to work a ... Ability to multi-task and use dual monitors. * Great work attitude and willingness to help others.

Philadelphia Insurance Companies

Sales Trainer

Phoenix, AZ · On-site +1

$85K/yr

... remote from anywhere in the continental US. The Customer Care Center Sales Trainer works with our ... Monitor call activity, performance metrics, and quality results to identify skill gaps and deliver ...

Liveops

Remote Customer Service Representative

Mesa, AZ · Remote

$20/hr

Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...

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Remote Call Monitoring information

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$10

$17

$24

How much do remote call monitoring jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote call monitoring in Phoenix, AZ is $17.09, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $18.85 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of someone in a remote call monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What is a remote call monitoring?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the key skills and qualifications needed to thrive in the remote call monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What are popular job titles related to Remote Call Monitoring jobs in Phoenix, AZ? For Remote Call Monitoring jobs in Phoenix, AZ, the most frequently searched job titles are:
What job categories do people searching Remote Call Monitoring jobs in Phoenix, AZ look for? The top searched job categories for Remote Call Monitoring jobs in Phoenix, AZ are:
What cities near Phoenix, AZ are hiring for Remote Call Monitoring jobs? Cities near Phoenix, AZ with the most Remote Call Monitoring job openings:
Remote Call Monitoring jobs near you
Infographic showing various Remote Call Monitoring job openings in Phoenix, AZ as of August 2026, with employment types broken down into 57% Full Time, and 43% Contract. Highlights an 100% Remote job distribution, with an average salary of $35,556 per year, or $17.1 per hour.

Remote Call Center Liaison (2+ Years of Recent Experience Required)

RemX

Phoenix, AZ • On-site, Remote

$31/hr

Full-time

Posted 6 days ago

Job description

Join our team as a Remote Call Center Liaison (US-Based Only)! In this role, you'll oversee daily call center performance, mentor and support frontline agents.
Interested? Apply now and take the next step in your career!
Position: Remote Call Center Liaison
  • Start Date: Early September 2026
  • Equipment Provided and Shipped directly to your home
  • Paid Training Included
  • Weekly pay/Full time hours
  • Schedule: Must be able to work any 8-hour shift assigned to you Monday-Friday between 8 AM-10 PM EST.

Responsibilities include, but are not limited to
  • Escalate risks early to protect staffing stability
  • Demonstrate comfort with escalation management.
  • Daily monitoring of performance, attendance, participation
  • Possibly help Identify at-risk agents early and intervene
  • If needed maybe assist with tracking early attrition trends and escalate patterns
  • Show confidence discussing daily KPI monitoring
  • Track team-wide performance trends
  • Collaborate with a team

Requirements: MUST HAVE 2+ years of RECENT call center leadership or manager experience
(NO EXCEPTIONS)
  • Recent experience in leadership with awesome communication, and conflict-resolution skills.
  • Ability to work any shift within 8 AM-9PM EST/CST, Monday-Friday.
  • Tech-savvy and comfortable navigating multiple systems.
  • Reliable high-speed internet and quiet workspace. (NO MOBILE HOTSPOTS ALLOWED)

FOR URGENT CONSIDERATION PLEASE SEND YOUR UPDATED RESUME USING THE LINK BELOW.
For Immediate Consideration-Apply Here!
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About RemX

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RemX is a proven leader in the Contract to Hire job industry. We help place the right people in the right jobs. Let us help you today!

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Atlanta, GA, US

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