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Remote Call Monitoring Jobs in Texas (NOW HIRING)

MCI Careers

Call Center Team Lead

Killeen, TX · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Monitor performance metrics and drive continuous improvement in productivity and quality. * Foster ...

MCI Careers

Call Center Team Lead

Killeen, TX · Remote

Monitor performance metrics and drive continuous improvement in productivity and quality. * Foster ... Manage remote employees as needed. * Serve as a subject matter expert on client-specific operations.

MCI Careers

Call Center Team Lead

Killeen, TX · Remote

Monitor performance metrics and drive continuous improvement in productivity and quality. * Foster ... Manage remote employees as needed. * Serve as a subject matter expert on client-specific operations.

MCI Careers

Call Center Team Lead

Killeen, TX · Remote

Monitor performance metrics and drive continuous improvement in productivity and quality. * Foster ... Manage remote employees as needed. * Serve as a subject matter expert on client-specific operations.

MCI

Call Center Team Lead

Killeen, TX · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Monitor performance metrics and drive continuous improvement in productivity and quality. * Foster ...

MCI Careers

Call Center Team Lead

Killeen, TX · Remote

Monitor performance metrics and drive continuous improvement in productivity and quality. * Foster ... Manage remote employees as needed. * Serve as a subject matter expert on client-specific operations.

Mass Markets

Call Center Team Lead

Killeen, TX · Remote

Monitor performance metrics and drive continuous improvement in productivity and quality. * Foster ... Manage remote employees as needed. * Serve as a subject matter expert on client-specific operations.

Maximus

Call Center Representative

El Paso, TX · On-site +1

$14.50 - $18/hr

This position is fully remote but based in El Paso, TX . Before applying, all applicants must ... hold 2 large monitors, laptop, keyboard, mouse and docking station. Equipment is provided ...

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Remote Call Monitoring information

See Texas salary details

$9

$16

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How much do remote call monitoring jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote call monitoring in Texas is $16.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $17.69 per hour, depending on experience, location, and employer.

What is a Remote Call Monitoring job?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the key skills and qualifications needed to thrive in the Remote Call Monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What are the typical daily responsibilities of someone in a Remote Call Monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.
More about Remote Call Monitoring jobs
What are popular job titles related to Remote Call Monitoring jobs in Texas? For Remote Call Monitoring jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Call Monitoring jobs in Texas look for? The top searched job categories for Remote Call Monitoring jobs in Texas are:
What cities in Texas are hiring for Remote Call Monitoring jobs? Cities in Texas with the most Remote Call Monitoring job openings:
Remote Call Monitoring jobs near you
Infographic showing various Remote Call Monitoring job openings in Texas as of May 2026, with employment types broken down into 3% Locum Tenens, 3% As Needed, 73% Full Time, 13% Part Time, and 8% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $33,362 per year, or $16 per hour.

Remote - Call Center Sales Representative

ProntoBPO USA Inc.

Houston, TX • Remote

$17/hr

Full-time

Posted 5 days ago

Job description

Join our Sales Team

Positions available for: Arizona, Florida, Texas, and UtahRequirements:
  • 6 months of sales experience telesales, inside sales
  • High School diploma (minimum)
  • Native English
  • Schedule Availability
  • A habit of meeting or exceeding goals
  • 1 year experience in a call center environment
  • A knack for speaking with people who have diverse backgrounds, and different world views
  • Strong phone and verbal communication along with active listening
  • Enthusiasm for renewable energy and environmental issues.

Working Conditions:

  • Can not have other distractions or obligations (e.g. childcare responsibilities, pets, etc.)

Remote Position Computer Requirements:

  • Ability to create a 2nd user on the computer that is password protected.
  • Windows PC
  • You will need 2 monitors, a USB headset, webcam, and your computer connected via
  • Ethernet cable minimum to work.
  • Hardware Requirements: Windows Computers - Quad Core 2.5 GHz or better - Windows 10
  • Home Premium or later, Ram Windows - 16GB DDR3 or better, Hard Drive Windows - 20GB+ free.
  • Minimum Screen Resolution: 1 must be at least 1680x1050 & 2nd can be any resolution.
  • Able to hard-wire an Ethernet cable from your router to your computer (wireless not allowed), Router must be accessible to you.
  • Internet Connection must be Cable (coaxial) or Fiber Optic.
  • DSL, Satellite, Wireless (mobile data), or Dial Up connections are not permitted.
  • Must be able to pass Five9 Network Pre-qualification Test which will be administered by a tech team member.

We offer:

  • Remote Position
  • Growth opportunity
  • $17 Hourly + monthly bonus.
e-Verify Program

ProntoBPO is committed to maintaining a legal and compliant workforce. As part of this commitment, we participate in the e-Verify program, an electronic verification system operated by the U.S. Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA).

For more information about e-Verify, please visit the official website at www.e-verify.gov.