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Remote Call Monitoring Jobs in Texas (NOW HIRING)

Philadelphia Insurance Companies

Sales Trainer

Houston, TX · On-site +1

$85K/yr

... remote from anywhere in the continental US. The Customer Care Center Sales Trainer works with our ... Monitor call activity, performance metrics, and quality results to identify skill gaps and deliver ...

MCI Careers

Call Center Team Lead

Killeen, TX · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Monitor performance metrics and drive continuous improvement in productivity and quality. * Foster ...

MCI Careers

Call Center Team Lead

Killeen, TX · Remote

Monitor performance metrics and drive continuous improvement in productivity and quality. * Foster ... Manage remote employees as needed. * Serve as a subject matter expert on client-specific operations.

MCI Careers

Call Center Team Lead

Killeen, TX · Remote

Monitor performance metrics and drive continuous improvement in productivity and quality. * Foster ... Manage remote employees as needed. * Serve as a subject matter expert on client-specific operations.

Windstar Cruises

Call monitoring, test calls, weekly one-on-one's, attendance, adherence, manned time, release time ... within a remote working environment. * Provide support to other teams of the Vacation Planning ...

Windstar Cruises

Call monitoring, test calls, weekly one-on-one's, attendance, adherence, manned time, release time ... within a remote working environment. * Provide support to other teams of the Vacation Planning ...

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All JobsCall Monitoring JobsRemote Call Monitoring JobsRemote Call Monitoring Jobs in Texas

Remote Call Monitoring information

See Texas salary details

$9

$16

$23

How much do remote call monitoring jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for remote call monitoring in Texas is $16.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $17.69 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of someone in a Remote Call Monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What is a Remote Call Monitoring job?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the key skills and qualifications needed to thrive in the Remote Call Monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What are popular job titles related to Remote Call Monitoring jobs in Texas? For Remote Call Monitoring jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Call Monitoring jobs in Texas look for? The top searched job categories for Remote Call Monitoring jobs in Texas are:
What cities in Texas are hiring for Remote Call Monitoring jobs? Cities in Texas with the most Remote Call Monitoring job openings:
Remote Call Monitoring jobs near you
Infographic showing various Remote Call Monitoring job openings in Texas as of July 2026, with employment types broken down into 77% Full Time, 6% Part Time, and 17% Contract. Highlights an 100% Remote job distribution, with an average salary of $33,362 per year, or $16 per hour.
Remote Call Center Employees Needed

Remote Call Center Employees Needed

Frontline Call Center

Houston, TX • Remote

$15/hr

Full-time

Posted 3 days ago

New

Job description

Now Hiring: 25 Remote Customer Service Agents - Immediate Openings! Looking to get your foot in the door with one of thefastest-growing call centers in America? We're hiring25 Customer Service Agentsfor an exciting5-week project, with the opportunity to transition into afull-time permanent positionbased on performance and business needs.


Position Details

100% Remote
Starting Pay: $15.00 per Hour
Immediate Start Dates
No Previous Experience Required
Entry-Level Opportunity About the Role


As a Customer Service Agent, you'll assist customers of a major Internet Service Provider with questions and concerns regarding their internet service. You'll be the friendly voice customers rely on for support, information, and problem-solving. We're Looking For Candidates Who Are:

  • Confident and professional communicators
  • Empathetic and customer-focused
  • Dependable and motivated to help others
  • Comfortable speaking with customers over the phone
  • Eager to learn and grow in a fast-paced environment

  • Location Requirements
    Applicants must reside in the United States. Frontline Call Center is currently ONLYhiring candidates who reside in the following U.S. states:
    AR, FL, GA, MI, NC, SC, OH, TX, UT, and VA


  • Why Join Us?
  • Gain valuable customer service experience
  • Work from the comfort of your home
  • Competitive starting pay
  • Comprehensive training provided
  • Opportunity to earn a permanent full-time position
  • Advancement opportunities with a rapidly growing organization

Computer and Equipment Requirements

  • Windows 11-based PC only; Macs and Chromebooks are not permitted.
  • Dual monitors are required.
  • At least 16 GB RAM, with 12 GB usable.
  • CPU utilization must be at 50% or less.
  • At least 256 GB storage space; SSD preferred.
  • Ethernet/RJ-45 port is required.
  • Wired internet connection is required; Wi-Fi is not permitted.
  • Separate headset, keyboard, and mouse are required.

Internet Requirements

  • Download speed: 20 Mbps or higher.
  • Upload speed: 10 Mbps or higher.
  • Ping: 20 ms or less. YELLOW

Whether you're starting your career, looking for a new opportunity, or seeking remote work, we'd love to hear from you. Apply today-positions are filling quickly, and training starts immediately!

Apply