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Remote Call Monitoring Jobs in Grand Prairie, TX

RemX

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$25/Hr. Remote Call Center Supervisor (Experience Required) TEXAS

Dallas, TX · Remote

$25/hr

Join our team as a Remote Call Center Supervisor (US-Based Only)! In this role, you'll oversee ... Monitor daily call flow, performance metrics, and service levels. * Conduct virtual team meetings ...

New

Xterra Health

Quality Assurance Specialist

Dallas, TX · Remote

$55K/yr

QUALITY ASSURANCE SPECIALIST Veteran Care Center | Remote | Full-Time, Exempt (Salaried) POSITION ... KEY RESPONSIBILITIES Call Monitoring & Quality Assurance - Monitor and evaluate inbound and ...

New

CVS Health

Manager, Service Operations

Dallas, TX · Remote

$60K - $132K/yr

Monitors and assesses the performance of service teams and individuals to ensure adherence to ... Prior provider/clinical engagement experience * 3+ years leadership in a remote/call center ...

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Remote Call Monitoring information

See Grand Prairie, TX salary details

$10

$16

$23

How much do remote call monitoring jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote call monitoring in Grand Prairie, TX is $16.30, according to ZipRecruiter salary data. Most workers in this role earn between $13.65 and $17.98 per hour, depending on experience, location, and employer.

What is a remote call monitoring?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the typical daily responsibilities of someone in a remote call monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What are the key skills and qualifications needed to thrive in the remote call monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What job categories do people searching Remote Call Monitoring jobs in Grand Prairie, TX look for?

The top searched job categories for Remote Call Monitoring jobs in Grand Prairie, TX are:

What cities near Grand Prairie, TX are hiring for Remote Call Monitoring jobs?

Cities near Grand Prairie, TX with the most Remote Call Monitoring job openings:

Remote Call Monitoring jobs near you
Infographic showing various Remote Call Monitoring job openings in Grand Prairie, TX as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $33,896 per year, or $16.3 per hour.

$25/Hr. Remote Call Center Supervisor (Experience Required) TEXAS

RemX

Dallas, TX • Remote

$25/hr

Full-time

Medical, Dental, Vision

Posted 2 days ago

New

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Job description

Join our team as a Remote Call Center Supervisor (US-Based Only)! In this role, you'll oversee daily call center performance, mentor and support frontline agents, and serve as the vital link between internal stakeholders and external partners.

Interested? Apply now and take the next step in your career!
Position: Remote Remote Call Center Supervisor

  • Start Date: September 2026
  • Equipment Provided and Shipped directly to your home
  • Paid Training Included
  • Weekly pay/Full time hours
  • Benefits offered DAY ONE
  • Schedule: Must be able to work any 8‐hour shift assigned to you Monday–Friday between 8 AM–9PM EST.

***Must be located in a one of the following approved US states- OHIO, ARKANSAS, FLORIDA, NEVADA , KANSAS, WEST VIRGINIA,TENNESSEE, GEORGIA, MISSOURI, LOUISIANA, OKLAHOMA, MISSISSIPPI, ALABAMA and TEXAS***

Key Responsibilities

  • Lead, coach, and support remote call center agents to ensure high‐quality service delivery.
  • Act as the liaison between clients, leadership teams, and call center staff.
  • Monitor daily call flow, performance metrics, and service levels.
  • Conduct virtual team meetings, training sessions, and performance reviews.
  • Resolve escalated issues and ensure timely follow‐up with customers and partners.
  • Maintain accurate documentation, reporting, and communication logs.
  • Collaborate with leadership to improve processes, workflows, and customer satisfaction.

Requirements: MUST HAVE 1 year or more of RECENT call center Leadership experience

(NO EXCEPTIONS)

  • Recent experience in leadership with awesome communication, and conflict‐resolution skills.
  • Ability to work any shift within 8 AM–9 PM EST/CST, Monday–Friday.
  • Tech‐savvy and comfortable navigating multiple systems.
  • Reliable high‐speed internet and quiet workspace. (NO MOBILE HOTSPOTS ALLOWED)
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About RemX

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RemX is a proven leader in the Contract to Hire job industry. We help place the right people in the right jobs. Let us help you today!

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Atlanta, GA, US

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