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Remote Call Monitoring Jobs in Austin, TX (NOW HIRING)

WME Express

Autonomous Vehicle Remote Operator

Austin, TX · On-site +1

$24 - $25/hr

... Full-Time Call 269-408-6738 7 AM to & PM daily for quick response Join the Future of Autonomous Vehicles! We're hiring Remote Assistance Operators to help monitor and support autonomous (self ...

Liveops

Remote Customer Service Representative

Kyle, TX · Remote

$20/hr

Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...

PTP

Customer Experience Analyst - REMOTE

Austin, TX · On-site +1

Call Annotation: Perform detailed annotations to understand customer intents, evaluate AI ... Configure and maintain a 3rd party analytics tool to extract insights, monitor daily KPI dashboards ...

PTP

Customer Experience Analyst - REMOTE

Austin, TX · Remote

Call Annotation: Perform detailed annotations to understand customer intents, evaluate AI ... Configure and maintain a 3rd party analytics tool to extract insights, monitor daily KPI dashboards ...

Tuesday Health

Clinical Supervisor (Texas)

Austin, TX · Remote

Remote (must be located in Texas), Travel required up to 30% Who We Are: Tuesday Health is a value ... Monitor key performance metrics, clinical quality indicators, and operational goals; implement ...

Above Lending

Loan Sales Representative

Austin, TX · Remote

We are looking for agents available to work the following shifts: 8:00am-5:00 pm CT (remote) 12 ... Effective pipeline management which requires monitoring and tracking leads through each stage of ...

Above Lending

Loan Sales Representative

Austin, TX · On-site +1

$20 - $24/hr

We are looking for agents available to work the following shifts: 8:00a - 5:00p CT (remote) 12:00p ... Effective pipeline management which requires monitoring and tracking leads through each stage of ...

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All JobsCall Monitoring JobsRemote Call Monitoring JobsRemote Call Monitoring Jobs in Austin, TX

Remote Call Monitoring information

See Austin, TX salary details

$10

$17

$24

How much do remote call monitoring jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for remote call monitoring in Austin, TX is $17.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $18.85 per hour, depending on experience, location, and employer.

What is a remote call monitoring?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the typical daily responsibilities of someone in a remote call monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What are the key skills and qualifications needed to thrive in the remote call monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What are popular job titles related to Remote Call Monitoring jobs in Austin, TX?

For Remote Call Monitoring jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Remote Call Monitoring jobs in Austin, TX look for?

The top searched job categories for Remote Call Monitoring jobs in Austin, TX are:

What cities near Austin, TX are hiring for Remote Call Monitoring jobs?

Cities near Austin, TX with the most Remote Call Monitoring job openings:

Remote Call Monitoring jobs near you
Infographic showing various Remote Call Monitoring job openings in Austin, TX as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,495 per year, or $17.1 per hour.

Care Management Support Coordinator

Austin, TX • Remote

Workforce Connections
See more jobs at Workforce Connectionsexternal

$22/hr

Contractor

Posted 8 days ago

Job description

Care Management Support Coordinator II

Contract Type / Duration: 3-Month Contract

Location: Remote — Nationally Sourced, CST Hours

Work Hours: 8:00 AM–5:00 PM CST, Monday–Friday, with a 1-hour lunch

Pay Rate: $22/hour, based on experience

Job Summary

We are seeking a Care Management Support Coordinator II to support care management activities and help ensure members receive appropriate services and continuity of care. This is a high-volume, member-facing call center role focused on conducting Health Needs Assessments (HNAs) through outbound and inbound calls.

The position requires approximately 50–70 outbound calls per day, strong communication and documentation skills, and the ability to manage multiple tasks in a fast-paced healthcare environment.

Key Responsibilities

  • Conduct outbound and inbound calls with members to complete Health Needs Assessments.

  • Engage members regarding their care needs, services, resources, questions, and next steps.

  • Coordinate care activities with care managers, healthcare providers, community organizations, members, and caregivers.

  • Identify member needs and make appropriate referrals to Care Managers, Disease Managers, and community-based organizations.

  • Provide education regarding available healthcare benefits and resources.

  • Support member and provider inquiries related to care plans and services.

  • Document member interactions, assessments, care needs, and activities accurately.

  • Maintain member records in accordance with applicable requirements and guidelines.

  • Communicate with care managers, practitioners, and other team members to support continuity of care.

  • Work effectively in a high-volume environment while meeting productivity and quality expectations.

Top Required Skills

  1. High-volume healthcare customer service experience — Strong phone communication, documentation, multitasking, and member engagement skills.

  2. Microsoft Office and technical proficiency — Working knowledge of Excel, Word, Outlook, and remote-work technology; comfortable working with dual monitors.

  3. Managed care or healthcare experience — 2–3 years of managed care, health insurance, or relevant healthcare/physician office experience, preferably with Medicare/Medicaid.

Preferred Skills / Nice to Have

  • Experience working directly with healthcare providers and/or patients.

  • Medicaid experience.

  • Experience completing Health Needs Assessments.

  • Strong organizational and time-management skills.

  • Problem-solving and adaptability in a high-volume environment.

  • Experience working independently in a remote call center environment.

Education Requirement

Required: High school diploma or GED.

Preferred: Bachelor's degree, but not required.

Certifications

None required.

Performance Expectations

  • Approximately 50–70 outbound calls per day.

  • Maintain a 90% or higher call audit score.

  • Maintain a 90% or higher Health Needs Assessment audit score.

  • Meet established screening and productivity requirements.

Training

Training is approximately 3½ weeks, Monday–Friday, 8:00 AM–5:00 PM CST, with a 1-hour lunch.

Training requires cameras to be on, and candidates should be prepared for a full-time training schedule without time off during the training period.

Additional Information

  • Remote position; candidates may be sourced nationally but must work CST hours.

  • Opportunity to extend the contract may be available based on business needs and performance.

  • This position is not expected to convert to a permanent position.