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Remote Call Monitoring Jobs in Pennsylvania (NOW HIRING)

InfoCision

Entry Level Supervisor-Remote

New Castle, PA · Remote

$30K/yr

Coach and motivate a team of remote call center agents * Monitor calls and provide real-time feedback * Help your team meet performance goals and KPIs * Communicate with agents via chat, phone, and ...

InfoCision

Entry Level Supervisor-Remote

New Castle, PA · Remote

$30K/yr

Coach and motivate a team of remote call center agents * Monitor calls and provide real-time feedback * Help your team meet performance goals and KPIs * Communicate with agents via chat, phone, and ...

Erie Home

$70K/yr

Use a dual-monitor system to ensure accurate data collection. * Create a great first impression as ... Technology Requirements This is a remote position. Employees must provide themselves with the ...

Liveops

Remote Customer Service Representative

Erie, PA · Remote

$20/hr

Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...

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Remote Call Monitoring information

See Pennsylvania salary details

$10

$17

$25

How much do remote call monitoring jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for remote call monitoring in Pennsylvania is $17.26, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.04 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of someone in a Remote Call Monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What is a Remote Call Monitoring job?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the key skills and qualifications needed to thrive in the Remote Call Monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What are popular job titles related to Remote Call Monitoring jobs in Pennsylvania? For Remote Call Monitoring jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Remote Call Monitoring jobs in Pennsylvania look for? The top searched job categories for Remote Call Monitoring jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Remote Call Monitoring jobs? Cities in Pennsylvania with the most Remote Call Monitoring job openings:
Remote Call Monitoring jobs near you
Infographic showing various Remote Call Monitoring job openings in Pennsylvania as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $35,896 per year, or $17.3 per hour.
Call Center Representative

Call Center Representative

McCarthy Tire Service

Wilkes Barre, PA • Remote

$15.25 - $19.25/hr

Full-time

Medical, Dental, Vision, PTO

Posted 27 days ago

McCarthy Tire Service rating

4.7

Company rating: 4.7 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

344th of 361 rated vehicle maintenance

Job description

Job details
Job type
  • Full-time
Shift and schedule
  • 8 hour (Evening/Overnight)
  • Weekends (required)
  • Holidays (required)
Work setting
  • Remote Call Center
  • Must reside in (PA, NY, NJ, MD, VA, WV, NC, SC)
 Full job description
The Remote Call Center Dispatcher is responsible for coordinating emergency roadside service for commercial vehicles across a network of more than 70 McCarthy Tire locations. This position serves as the primary point of contact for customers experiencing roadside breakdowns involving tractor-trailers, box trucks, straight trucks, buses, and other commercial vehicles.
Dispatchers gather critical information, determine the appropriate service response, coordinate with McCarthy Tire service locations and technicians, and provide timely updates to customers throughout the event. This is a fast-paced position that requires strong multitasking, communication, and problem-solving skills.
This is a 100% remote position supporting a 24 hours a day, 7 days a week, 365 days a year operation , including weekends and holidays.
JOB DESCRIPTION AND RESPONSIBILITIES
  • Answer inbound emergency roadside service calls from commercial fleet customers.
  • Collect accurate information regarding the vehicle, location, breakdown, and customer needs.
  • Create and manage roadside service events using company dispatch software.
  • Dispatch service requests the appropriate McCarthy Tire location or field technician.
  • Coordinate service for more than 70 McCarthy Tire locations while following established dispatch procedures.
  • Maintain communication with technicians, service locations, and customers throughout each event.
  • Provide customers with estimated arrival times (ETAs) and service updates.
  • Monitor active events to ensure timely dispatch and completion.
  • Escalate high-priority or service-impacting situations to management when appropriate.
  • Document all customer interactions, dispatch attempts, and event updates accurately.
  • Follow customer-specific procedures and service requirements for national fleet accounts.
  • Prioritize multiple active service events while maintaining accuracy and professionalism.
  • Work collaboratively with dispatchers, supervisors, and field personnel to ensure exceptional customer service.
  • Maintain confidentiality of customer and company information.
  • Meet established productivity, quality assurance, and attendance expectations.
  • Participate in ongoing training and process improvement initiatives.
REQUIREMENTS
  • High school diploma or GED required.
  • Minimum of one year of customer service, dispatch, logistics, transportation, or call center experience preferred.
  • Ability to work independently in a fully remote environment.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and decision-making abilities.
  • Ability to multitask while handling multiple active service events.
  • Strong computer skills with the ability to quickly learn multiple software applications.
  • Accurate typing and data entry skills.
  • Ability to remain calm and professional in high-pressure situations.
  • Excellent organizational and time management skills.
  • Ability to follow established procedures while adapting to changing priorities.
  • Reliable high-speed internet connection suitable for remote work.
  • Quiet, distraction-free home office environment.
  • Ability to pass any required background screening.
WORK SCHEDULE REQUIREMENTS
 
  • Must be available to work assigned shifts in a 24/7/365 emergency roadside service operation.
  • Availability to work days, evenings, overnights, weekends, and holidays as scheduled.
  • Flexibility to work overtime or additional hours during periods of high call volume, severe weather, or emergency situations.
  • Punctuality and dependable attendance are essential due to the nature of emergency roadside operations.
  • Preferred Qualifications
  • Dispatch experience within the transportation, trucking, towing, fleet maintenance, or emergency roadside service industry.
  • Knowledge of commercial vehicles, including tractor-trailers, box trucks, straight trucks, buses, and trailers.
  • Experience working with GPS, mapping software, or dispatch management systems.
  • Familiarity with fleet service operations and roadside assistance procedures.
  • Experience working in a high-volume call center environment.
Work Authorization
  • Must be authorized to work in the United States
 
Why Join McCarthy Tire?
At McCarthy Tire, you’re not just starting a job you’re building a career with a company that values safety, growth, and long-term success.
Benefits include:
  • Strong safety culture with paid training
  • Weekly pay
  • Medical, vision, and dental insurance
  • Paid holidays and paid time off
  • Career growth and advancement opportunities
  • Supportive, team-oriented work environment
View our full benefits package at: www.mccarthytire.com
Equal Opportunity Employer
McCarthy Tire Service is an Equal Opportunity Employer. We welcome applicants from all backgrounds and do not discriminate based on race, color, gender, age, religion, sexual orientation, national origin, disability, veteran status, or any other legally protected status.

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