We're looking for dependable, customer-focused individuals to join our growing remote call center ... Dual monitors * Webcam * USB Headset * Wired mouse * Reliable high-speed internet with a hard-wired ...
We're looking for dependable, customer-focused individuals to join our growing remote call center ... Dual monitors * Webcam * USB Headset * Wired mouse * Reliable high-speed internet with a hard-wired ...
Entry Level Supervisor-Remote
New Castle, PA · Remote
$30K/yr
Coach and motivate a team of remote call center agents * Monitor calls and provide real-time feedback * Help your team meet performance goals and KPIs * Communicate with agents via chat, phone, and ...
Entry Level Supervisor-Remote
New Castle, PA · Remote
$30K/yr
Coach and motivate a team of remote call center agents * Monitor calls and provide real-time feedback * Help your team meet performance goals and KPIs * Communicate with agents via chat, phone, and ...
Entry Level Supervisor-Remote
New Castle, PA · Remote
$30K/yr
Coach and motivate a team of remote call center agents * Monitor calls and provide real-time feedback * Help your team meet performance goals and KPIs * Communicate with agents via chat, phone, and ...
Entry Level Supervisor-Remote
New Castle, PA · Remote
$30K/yr
Coach and motivate a team of remote call center agents * Monitor calls and provide real-time feedback * Help your team meet performance goals and KPIs * Communicate with agents via chat, phone, and ...
$70K/yr
Use a dual-monitor system to ensure accurate data collection. * Create a great first impression as ... Technology Requirements This is a remote position. Employees must provide themselves with the ...
$70K/yr
Use a dual-monitor system to ensure accurate data collection. * Create a great first impression as ... Technology Requirements This is a remote position. Employees must provide themselves with the ...
Call Center Representative
University Park, PA · On-site +1
$36K - $53K/yr
Approval of remote and hybrid work is not guaranteed regardless of work location. For additional ... metrics; monitoring and analyzing results; and implementing changes. * Provides statistical and ...
Call Center Representative
University Park, PA · On-site +1
$36K - $53K/yr
Approval of remote and hybrid work is not guaranteed regardless of work location. For additional ... metrics; monitoring and analyzing results; and implementing changes. * Provides statistical and ...
$36K - $53K/yr
Approval of remote and hybrid work is not guaranteed regardless of work location.For additional ... metrics; monitoring and analyzing results; and implementing changes. * Provides statistical and ...
$36K - $53K/yr
Approval of remote and hybrid work is not guaranteed regardless of work location.For additional ... metrics; monitoring and analyzing results; and implementing changes. * Provides statistical and ...
Sales Trainer
Bala Cynwyd, PA · On-site +1
$85K/yr
... remote from anywhere in the continental US. The Customer Care Center Sales Trainer works with our ... Monitor call activity, performance metrics, and quality results to identify skill gaps and deliver ...
Sales Trainer
Bala Cynwyd, PA · On-site +1
$85K/yr
... remote from anywhere in the continental US. The Customer Care Center Sales Trainer works with our ... Monitor call activity, performance metrics, and quality results to identify skill gaps and deliver ...
This is a fully remote position for candidates who thrive in a fast-paced environment and enjoy ... Dual monitors * Webcam * USB Headset * Wired mouse * Reliable high-speed internet with a hard-wired ...
This is a fully remote position for candidates who thrive in a fast-paced environment and enjoy ... Dual monitors * Webcam * USB Headset * Wired mouse * Reliable high-speed internet with a hard-wired ...
Full-Time Licensed Clinical Social Worker (LCSW) - Remote Position with Proto-Call Counseling Servic
Pittsburgh, PA · Remote
Position Overview Proto-Call Counseling Services is seeking a dedicated and passionate Licensed ... Regularly monitor and document patient progress, adjusting treatment strategies based on their ...
Full-Time Licensed Clinical Social Worker (LCSW) - Remote Position with Proto-Call Counseling Servic
Pittsburgh, PA · Remote
Position Overview Proto-Call Counseling Services is seeking a dedicated and passionate Licensed ... Regularly monitor and document patient progress, adjusting treatment strategies based on their ...
Call center or customer service experience * Remote work experience is a plus * Tech-savvy with ... Dual monitors - this helps you see multiple programs at once while assisting customers. * Processor:
Call center or customer service experience * Remote work experience is a plus * Tech-savvy with ... Dual monitors - this helps you see multiple programs at once while assisting customers. * Processor:
REMOTE | Bilingual Spanish Customer Service Representative
Pittsburgh, PA · On-site +1
$15/hr
Call center or customer service experience * Remote work experience is a plus * Tech-savvy with ... Dual monitors - this helps you see multiple programs at once while assisting customers. * Processor:
REMOTE | Bilingual Spanish Customer Service Representative
Pittsburgh, PA · On-site +1
$15/hr
Call center or customer service experience * Remote work experience is a plus * Tech-savvy with ... Dual monitors - this helps you see multiple programs at once while assisting customers. * Processor:
Sign Language Interpreter - VRS - Part Time - Philadelphia, Pennsylvania
Media, PA · On-site +1
$25 - $60/hr
... call monitoring, mentoring and evaluations * Possess the ability to work effectively in a fast ... Sorenson also provides onsite and remote interpreting services between English and various other ...
Sign Language Interpreter - VRS - Part Time - Philadelphia, Pennsylvania
Media, PA · On-site +1
$25 - $60/hr
... call monitoring, mentoring and evaluations * Possess the ability to work effectively in a fast ... Sorenson also provides onsite and remote interpreting services between English and various other ...
Sign Language Interpreter - VRS - Part Time - Philadelphia, Pennsylvania
Media, PA · On-site +1
$25 - $60/hr
... call monitoring, mentoring and evaluations * Possess the ability to work effectively in a fast ... Sorenson also provides onsite and remote interpreting services between English and various other ...
Quick apply
Sign Language Interpreter - VRS - Part Time - Philadelphia, Pennsylvania
Media, PA · On-site +1
$25 - $60/hr
... call monitoring, mentoring and evaluations * Possess the ability to work effectively in a fast ... Sorenson also provides onsite and remote interpreting services between English and various other ...
Remote Customer Service Representative
Easton, PA · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...
Remote Customer Service Representative
Easton, PA · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...
Remote Customer Service Representative
Johnstown, PA · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...
Remote Customer Service Representative
Johnstown, PA · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...
Remote Customer Service Representative
Harrisburg, PA · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...
Remote Customer Service Representative
Harrisburg, PA · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...
Remote Customer Service Representative
Allentown, PA · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...
Remote Customer Service Representative
Allentown, PA · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...
Remote Customer Service Representative
York, PA · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...
Remote Customer Service Representative
York, PA · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...
Remote Customer Service Representative
Philadelphia, PA · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...
Remote Customer Service Representative
Philadelphia, PA · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...
Remote Customer Service Representative
Pottstown, PA · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...
Remote Customer Service Representative
Pottstown, PA · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...
Remote Call Monitoring information
See Pennsylvania salary details
$10.60 - $11.92
2% of jobs
$11.92 - $13.23
8% of jobs
$13.23 - $14.55
12% of jobs
$14.76 is the 25th percentile. Wages below this are outliers.
$14.55 - $15.86
18% of jobs
The median wage is $16.43 / hr.
$15.86 - $17.17
23% of jobs
$17.17 - $18.49
12% of jobs
$18.52 is the 75th percentile. Wages above this are outliers.
$18.49 - $19.80
12% of jobs
$19.80 - $21.12
5% of jobs
$21.12 - $22.43
4% of jobs
$22.43 - $23.75
2% of jobs
$23.75 - $25.06
2% of jobs
$10
$17
$25
How much do remote call monitoring jobs pay per hour?
What is a remote call monitoring?
A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.
What are the typical daily responsibilities of someone in a remote call monitoring role?
Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.
What are the key skills and qualifications needed to thrive in the remote call monitoring position, and why are they important?
To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.
What are popular job titles related to Remote Call Monitoring jobs in Pennsylvania?
For Remote Call Monitoring jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Remote Call Monitoring jobs in Pennsylvania look for?
The top searched job categories for Remote Call Monitoring jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Remote Call Monitoring jobs?
Cities in Pennsylvania with the most Remote Call Monitoring job openings:

$10/hr
Full-time, Other
Re-posted 9 days ago
InfoCision rating
3.0
Based on 8 frontline employees who took The Breakroom Quiz
72nd of 72 rated call and contact centers
Job description
We're looking for dependable, customer-focused individuals to join our growing remote call center team. If you're an excellent communicator who enjoys helping customers and working from home, we'd love to hear from you.
Schedule Options:
- Day Shift
- Evening Shift
- Night Shift (available until 2:00 AM EST)
Job Responsibilities:
- Answer inbound customer calls professionally and courteously.
- Make outbound calls on behalf of a variety of clients.
- Follow client-specific call flows and procedures.
- Provide outstanding customer service and problem resolution.
- Accurately document customer interactions.
- Meet quality, attendance, and performance expectations.
Qualifications:
- Excellent verbal communication skills.
- Strong customer service skills.
- Comfortable using a computer and navigating multiple applications.
- Ability to multitask while speaking with customers.
Benefits:
- 100% Remote Work from Home
- Paid Training
- Weekly Pay
- Access a Portion of Your Earned Wages Multiple Times Each Week
- Flexible Scheduling
- Employee Recognition & Rewards Program
- Opportunities for Career Growth and Advancement
- Supportive Leadership Team
InfoCision. Work Happy. Live Happy.
Salary: $10.00 per hour
Work Location: Remote
Remote Work Requirements- Candidates must provide their own:
- Windows PC or laptop with at least 8 GB of RAM (No MacBook or Chromebook)
- Dual monitors
- Webcam
- USB Headset
- Wired mouse
- Reliable high-speed internet with a hard-wired connection.
- A quiet, distraction-free workspace
About InfoCision
Sourced by ZipRecruiter
Company size
1,001 - 5,000 Employees
Headquarters location
Akron, OH, US
Year founded
1982