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Remote Call Monitoring Jobs in Chicago, IL (NOW HIRING)

InterPark

Call Center Foreman - CHC PT

Chicago, IL · On-site +1

$17.85/hr

Call Center Foreman position answers calls from a centralized remote monitoring location for several parking markets and provides a high level of service to all customers, managers and peers by ...

Liveops

Remote Customer Service Representative

Gary, IN · Remote

$20/hr

Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...

GFT.

Senior Site/Civil Engineer

Chicago, IL · On-site +1

$125K - $160K/yr

Louis, MO or Marlton, NJ This can be a remote position for the right candidate. * Develop projects ... Monitor projects productivity, quality, and progress * Monitor and resolve technical issues in a ...

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Remote Call Monitoring information

See Chicago, IL salary details

$10

$17

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How much do remote call monitoring jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for remote call monitoring in Chicago, IL is $17.74, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $19.57 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of someone in a Remote Call Monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What is a Remote Call Monitoring job?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the key skills and qualifications needed to thrive in the Remote Call Monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What are popular job titles related to Remote Call Monitoring jobs in Chicago, IL? For Remote Call Monitoring jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Remote Call Monitoring jobs in Chicago, IL look for? The top searched job categories for Remote Call Monitoring jobs in Chicago, IL are:
Remote Call Monitoring jobs near you
Infographic showing various Remote Call Monitoring job openings in Chicago, IL as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $36,889 per year, or $17.7 per hour.
Pharmacy Call Center Rep

Pharmacy Call Center Rep

Outcomes Operating Inc

Chicago, IL • Remote

$18/hr

Part-time

Posted 5 days ago

Job description

JOB DESCRIPTION

The Clinical Call Center Rep conducts outbound calls (Cold calling) and in a high-volume call center environment to engage patients in the Medication Therapy Management (MTM) program. This role involves explaining program benefits, scheduling medication reviews, and assisting with prescription refills. The Clinical Call Center Rep provides exceptional customer service while supporting clinical staff and performs administrative tasks that do not require clinical judgment.


ESSENTIAL DUTIES & RESPONSIBILITIES

Patient Outreach, Support and Scheduling

  • Conduct proactive patient outreach to introduce and explain the benefits of the MTM program, while overcoming objections and using persuasive communication techniques to engage patients who may be hesitant or initially unreceptive.
  • Schedule patient appointments for MTM services such as Comprehensive Medication Reviews, Disease State Medication Reviews, or Targeted Interventions.
  • Receive and respond to incoming patient calls; take appropriate action based off protocols and use critical thinking skills to escalate calls to appropriate parties when needed.
  • Accurately document all discussions with patients and schedule follow-up appointments as needed.
  • Update patient demographic information in the MTM platform.
  • Obtain correct/up-dated contact information for health care providers, patients, and/or pharmacies
  • Assist patients with medication refills, extended day supply refills, and/or coordinating prescription renewals with pharmacies and providers.
  • Promote a mission-driven team culture, actively demonstrating accountability, empathy, integrity, opportunity and unity.
  • Provide exemplary internal and external customer service through prompt, professional, and polite communication.
  • Perform auxiliary functions essential to the efficient operation of the department.
  • Comply with the Outcomes Telecommuter Policy, Attendance Policy and other specific policies and procedures.


KNOWLEDGE & REQUIREMENTS

  • Strong verbal and written communication skills
  • Ability to navigate and document in multiple computer applications simultaneously
  • Active listening and problem-solving skills
  • Comfortable handling objections and using persuasive communication
  • Ability to maintain professionalism and empathy in challenging conversations
  • Attention to detail and accuracy in documentation
  • Adaptability to changing scripts, workflows, and priorities
  • Basic computer proficiency, including typing and multitasking in a remote environment
  • Ability to troubleshoot basic technical issues, including internet connectivity, software navigation, and peripheral setup (monitors, headsets, cords, etc.)


EDUCATION & EXPERIENCE REQUIREMENTS

  • High School diploma, GED or equivalent, or equivalent work experience preferred
  • 12 months of experience in at least one of the following settings: medical, pharmacy, health insurance or call center preferred

Required:

  • Ability to provide excellent customer service with a can-do attitude
  • Comfortable performing repetitive tasks with consistency and attention to detail
  • Proven record of excellent attendance and punctuality and ability to comply with Introductory Period Attendance Policy which is critical for proper training, and associate and company success.
  • Ability to meet key performance metrics in a remote environment

Preferred:

  • Customer service experience, sales experience and/or high-volume scheduling experience
  • Medical background or alternative patient care experience
  • Additional education in a medical field (e.g., medical assistant, CNA, pharmacy technician, etc.)
  • Familiarity with medical/medication terminology
  • Experience coordinating, delivering, and/or supporting MTM programs
  • Experience with MTM Platforms, electronic health records and scheduling software
  • Spanish bilingual skills




Application Question(s):


  • Can you work 20 hours per week?
  • Are you available between the hours of 8-6 CST Monday through Friday?


Experience:


  • Call center: 2 years (Required)


Work Location: Remote

Company Description

Outcomes provides innovative pharmacy management solutions and clinical applications that adapt to the workflow needs of the largest network of independent and community pharmacists. For over 40 years, Outcomes has supported the needs of single, multi-site, assisted living and hospital pharmacies through its portfolio of software and services including Rx30, Computer-Rx, Telepharm, and PharmAssess.