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Remote Call Monitoring Jobs in Ohio (NOW HIRING)

Liveops

Remote Customer Service Representative

Lima, OH · Remote

$20/hr

Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...

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Remote Call Monitoring information

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$10

$16

$23

How much do remote call monitoring jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for remote call monitoring in Ohio is $16.37, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.08 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of someone in a Remote Call Monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What is a Remote Call Monitoring job?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the key skills and qualifications needed to thrive in the Remote Call Monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What are popular job titles related to Remote Call Monitoring jobs in Ohio? For Remote Call Monitoring jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Call Monitoring jobs in Ohio look for? The top searched job categories for Remote Call Monitoring jobs in Ohio are:
What cities in Ohio are hiring for Remote Call Monitoring jobs? Cities in Ohio with the most Remote Call Monitoring job openings:
Remote Call Monitoring jobs near you
Infographic showing various Remote Call Monitoring job openings in Ohio as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 19% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,044 per year, or $16.4 per hour.

Senior Manager - Enterprise Sales

Goosehead

Westlake, OH • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

New

Job description

About Goosehead

Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions so, we're more than just a bit selective when it comes to hiring new team members.

Job Summary

The Senior Sales Manager will hold a pivotal role in the strategic planning, execution of our sales teams. This individual will apply a combination of strategic vision and operational expertise to ensure the successful establishment, staffing, and ongoing management of the office. The successful candidate will be charged with driving sales growth, managing performance metrics, and developing a cohesive team of managers and sales professionals. We seek a seasoned operator with deep experience in the insurance industry, demonstrated leadership capabilities, and a strong track record of effectively managing both remote and onsite teams.

Principal Duties and Responsibilities

  • Business Operations: Act as a business operator, leveraging your deep understanding of what it takes to successfully run an office. Oversee day-to-day operations, ensuring efficiency and effectiveness.
  • Team Leadership: Build, develop, and lead a team of sales managers, sales coaches, and trainers. Foster a strong leadership culture and ensure alignment with corporate goals.
  • Sales Management: Utilize your background to drive sales performance. Implement performance management strategies, conduct regular call monitoring, and provide reinforcement to ensure the team meets and exceeds targets.
  • Remote Team Management: Effectively manage and motivate remote teams, ensuring consistent communication, performance tracking, and support.
  • Relationship Building: Cultivate and maintain strong relationships with corporate partners, ensuring seamless collaboration and alignment on strategic objectives.
  • Performance Monitoring: Implement and oversee performance management processes, including call monitoring and reinforcement, to ensure continuous improvement and success.

Skills and Qualifications:

  • Operational Expertise: Proven track record in managing the implementation and operation of new business offices.
  • Leadership Experience: Strong leadership background with experience managing teams of managers, sales coaches, and trainers.
  • Remote Management Skills: Demonstrated ability to manage and motivate remote teams, with a focus on achieving sales targets and maintaining high performance.
  • Performance-Driven: Expertise in performance management, including call monitoring, coaching, and feedback.
  • Relationship Management: Ability to build and nurture relationships with corporate stakeholders and team members.

Experience and Education

  • Bachelor's Degree in Business Administration, Management, or a related field
  • Relevant certifications in insurance, sales management, or leadership are a plus.

Benefits Summary

  • High quality voluntary health, vision, disability, life, and dental insurance programs
  • 401K Matching Plan
  • Employee Stock Purchase Plan
  • Paid holidays, vacation, and sick leave
  • Corporate sponsored programs to enhance employee physical, financial, mental and emotional wellness
  • Financial Solution Program

Equal Employment Opportunity:

Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability

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