ZipRecruiter

Log In

2

Remote Call Monitoring Jobs in Ohio (NOW HIRING)

InfoCision

Entry Level Supervisor-Remote

Akron, OH · Remote

$30K/yr

Coach and motivate a team of remote call center agents * Monitor calls and provide real-time feedback * Help your team meet performance goals and KPIs * Communicate with agents via chat, phone, and ...

InfoCision

Entry Level Supervisor-Remote

Akron, OH · Remote

$30K/yr

Coach and motivate a team of remote call center agents * Monitor calls and provide real-time feedback * Help your team meet performance goals and KPIs * Communicate with agents via chat, phone, and ...

Hocking College

Call Center Analyst

Lancaster, OH · Remote

$50K/yr

Monitor system performance, call ows, and queue management to ensure efficiency. * Develop ... Remote : This position operates in a remote environment . Work is performed primarily using a ...

Rocky Brands, Inc.

Call Center Analyst

OH · Remote

Monitor system performance, call flows, and queue management to ensure efficiency. * Develop ... Remote : This position operates in a remote environment . Work is performed primarily using a ...

Rocky Brands, Inc.

Call Center Analyst

Grove City, OH · Remote

Monitor system performance, call flows, and queue management to ensure efficiency. * Develop ... Remote : This position operates in a remote environment . Work is performed primarily using a ...

Hocking College

Call Center Analyst

Grove City, OH · Remote

$50K/yr

Monitor system performance, call ows, and queue management to ensure efficiency. * Develop ... Remote : This position operates in a remote environment . Work is performed primarily using a ...

Rocky Brands, Inc.

Call Center Analyst

Lancaster, OH · Remote

Monitor system performance, call flows, and queue management to ensure efficiency. * Develop ... Remote : This position operates in a remote environment . Work is performed primarily using a ...

next page

Showing results 1-20

All JobsRemote Call Monitoring JobsRemote Call Monitoring Jobs in Ohio

Remote Call Monitoring information

See Ohio salary details

$10

$16

$23

How much do remote call monitoring jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for remote call monitoring in Ohio is $16.37, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.08 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of someone in a Remote Call Monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What is a Remote Call Monitoring job?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the key skills and qualifications needed to thrive in the Remote Call Monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What are popular job titles related to Remote Call Monitoring jobs in Ohio? For Remote Call Monitoring jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Call Monitoring jobs in Ohio look for? The top searched job categories for Remote Call Monitoring jobs in Ohio are:
What cities in Ohio are hiring for Remote Call Monitoring jobs? Cities in Ohio with the most Remote Call Monitoring job openings:
Remote Call Monitoring jobs near you
Infographic showing various Remote Call Monitoring job openings in Ohio as of June 2026, with employment types broken down into 83% Full Time, 6% Part Time, and 11% Contract. Highlights an 100% Remote job distribution, with an average salary of $34,044 per year, or $16.4 per hour.
Entry Level Supervisor-Remote

Entry Level Supervisor-Remote

InfoCision

Akron, OH • Remote

$30K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

InfoCision rating

2.9

Company rating: 2.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

71st of 71 rated call and contact centers

Job description

Entry-Level Supervisor (Remote)

$30,000/year (flexible based on experience)
Full-Time | Afternoon/Evening Shifts + 1 Weekend Day
Multiple Openings - Apply Today

Start Your Leadership Career-From Home

Ready to take the next step beyond a typical call center role?

We're hiring Remote Entry-Level Supervisors to support and coach our call center agents. This is a great opportunity for someone with customer service or sales experience who wants to grow into leadership.

No formal management experience? That's okay-we'll help you build it.

What You'll Do

  • Coach and motivate a team of remote call center agents
  • Monitor calls and provide real-time feedback
  • Help your team meet performance goals and KPIs
  • Communicate with agents via chat, phone, and video (Microsoft Teams)
  • Address performance concerns and document coaching conversations
  • Troubleshoot basic tech issues (internet, systems, etc.)

What We're Looking For

  • Customer service, sales, or call center experience
  • Strong communication and people skills
  • Interest in leadership, coaching, or team development
  • Comfortable working in a fast-paced, metrics-driven environment
  • Basic computer skills (Microsoft Office/Teams)

Preferred (not required):

  • Previous leadership, mentoring, or coaching experience

Why Join Us

  • Build leadership experience
  • Gain coaching and performance management skills
  • Opportunity for advancement

Pay & Benefits

  • Starting at $30,000/year (flexible based on experience)
  • Medical, Dental, Vision insurance
  • Retirement plan (401k)
  • Paid holidays, vacation, and sick time

Apply