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Remote Call Monitoring Jobs in Ontario (NOW HIRING)

Architect a scalable, multi-tenant device management platform enabling remote updates, monitoring ... Intro call with our Talent Acquisition Team (30-45 minutes) * Interview with VP, Product ...

Opportunity to work from home (fully remote position) * Personal career growth opportunities within ... Customer satisfaction- Monitoring customer satisfaction and develop rapport with the consumer with ...

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Remote Call Monitoring information

See Ontario salary details

$9

$21

$54

How much do remote call monitoring jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for remote call monitoring in Ontario is $21.37, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.19 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of someone in a Remote Call Monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What is a Remote Call Monitoring job?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the key skills and qualifications needed to thrive in the Remote Call Monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What are popular job titles related to Remote Call Monitoring jobs in Ontario? For Remote Call Monitoring jobs in Ontario, the most frequently searched job titles are:
Amharic to French OPI/VRI Interpretation Vacancy (Remote)

Amharic to French OPI/VRI Interpretation Vacancy (Remote)

Future Group

ON • Remote

Full-time, Part-time

Posted 27 days ago


Job description

We are hiring French to English OPI/VRI Interpreters




If you are passionate about different languages and interpretation, we need you!


We are looking for professional remote interpreters who want to join an international company and be a great help to the community.

An Over-the-Phone Interpreters (OPI) /Video Remote Interpreters (VRI) in Future Group Translation and Localization Services provide accurate communication between non-French and French speakers during the calls. They carry out exclusive service in different fields and industries and assure transparency during the conversation.

Interpreters in Future Group Translation and Localization Services are linguistic experts, fast workers when it comes to the information mentioned during the call, and renowned for their high level of tolerance, accuracy, and expertise.

 

After you familiarize yourself with the following description of the position, you can click "Apply now" and send us your resume and certificate in PDF or Word files. 

 

Location: worldwide


Your responsibilities:


  • Answer calls in a professional manner, acting according to the Interpreter's code of conduct.
  • Be always prepared to take notes during a call.
  • Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical one, specifically).
  • Rendering all messages accurately and completely, without adding, omitting, or substituting.
  • Provide the highest level of customer service during interpreting
  • Facilitate communication between Limited French Proficient and Client by rendering accurate and complete interpretation of the message. Applying standards of practice
  • Go into internal professional training.
  • Be eager to get new professional certifications.
  • Communicate and report to your team leader.
  • Comply with dress code requirements for video remote interpreting.


Your background and experience:


  • Fluent in source language French and native in target language (Amharic)
  • 1+ years of over the telephone interpretation experience in a well-known interpretation company.
  • Good knowledge of medical terminology.
  • Awareness in legal terminology is a plus.
  • International certifications in the healthcare industry are a plus (PICSI, ALTA, HIPAA, etc.).
  • High school diploma in your native language.
  • High emotional intelligence and tolerance to different cultures.
  • High level of communication, listening, note-taking, and memory retention skills.


Technical requirements:


As this position is fully remote, you should comply with several technical requirements for your computer. We need to be sure, that your home office will work effectively. 


  • Internet
  • ✓ Dedicated high-speed, private, and secured internet connection
  • ✓ Minimum download speed 20 Mbps (megabits per second)
  • ✓ Minimum upload speed 10 Mbps (megabits per second)
  • ✓ Wired Internet, Ethernet Port (Wi-Fi is not allowed)
  • Systems
  • ✓ Minimum Windows 10 operating system
  • ✓ Computers with dual core, 2 GHZ processor, like an Intel Core i5 or superior
  • ✓ 8 GB RAM memory minimum
  • Equipment
  • ✓ Single device (computer or laptop) which can run required systems (see #2). (No external devices, such as cell phones or tablets, are permitted)
  • ✓ External monitors and connectors (if applicable).
  • ✓ Computers must operate in “High Performance” mode, not “balanced” or “power saver”.
  • ✓ Power adapter plugged in and not operating on battery.
  • ✓ Chromebook is not allowed.
  • ❖ Headphones Use a noise cancelling, wired headset with a built-in microphone (no wireless/Bluetooth headphones). The microphone should stay in place once adjusted. No 3.5mm adapter. Bluetooth and other wireless headsets are not allowed.

What we offer you:


  • Fully remote position with a clear schedule.
  • Full-time or part-time position (business and weekend hours).
  • Immediate availability to start working after onboarding.
  • Internal Certified training.
  • Monthly fee payments.
  • Contract type of employment.


If you choose to work with Future Group Translation and Localization Services you will get into a friendly team, that supports each other, actively communicates, has its own corporate culture, and achieves the goals together!


About us:


Founded in 1994, Future Group has grown into one of the world’s most trusted translation and localization expert houses

across the globe.

We have successfully established a global reputation for meeting our clients’ requirements in the most beneficial and

cost-effective way.

With a high-tech translation memory software technology, ISO certification and access to translators for any language

and business application, Future Group has earned a reputable image all across the language services market.


Send us your resume. If your expertise complies with the requirements listed above, our Talent Acquisition Team will contact you by email to explain in detail the pay rates, schedules, and other working conditions. 


We will be happy to welcome you to our team!