ZipRecruiter

Log In

2

Remote Call Monitoring Jobs in California (NOW HIRING)

NakedMD

Concierge Manager

Newport Beach, CA · On-site +1

$30 - $35/hr

Monitor and own key performance indicators (KPIs) such as call volume, average handle time, first ... Experience overseeing offshore or remote teams * Work experience in a medical spa, luxury wellness ...

Ultrahuman

$21.50 - $29.25/hr

As a User Experience Athlete - Call support, you will be at the heart of our ecosystem, closely ... Ensure tickets are raised correctly, monitored to closure. Adaptability: * Quickly adapt to the ...

Ultrahuman

As a User Experience Athlete - Call support, you will be at the heart of our ecosystem, closely ... Ensure tickets are raised correctly, monitored to closure. Adaptability: * Quickly adapt to the ...

FLS CONNECT LLC

$11 - $20/hr

Utilize fundraising call structure, appropriate political reasons, and transition phrases as ... Monitoring and Taping: Please note that all calls made by the telephone fundraisers will be ...

next page

Showing results 1-20

All JobsCall Monitoring JobsRemote Call Monitoring JobsRemote Call Monitoring Jobs in California

Remote Call Monitoring information

See California salary details

$10

$16

$24

How much do remote call monitoring jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for remote call monitoring in California is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.75 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of someone in a Remote Call Monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What is a Remote Call Monitoring job?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the key skills and qualifications needed to thrive in the Remote Call Monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What are popular job titles related to Remote Call Monitoring jobs in California? For Remote Call Monitoring jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Call Monitoring jobs in California look for? The top searched job categories for Remote Call Monitoring jobs in California are:
What cities in California are hiring for Remote Call Monitoring jobs? Cities in California with the most Remote Call Monitoring job openings:
Remote Call Monitoring jobs near you

Concierge Manager

NakedMD

Newport Beach, CA • On-site, Remote

$30 - $35/hr

Full-time

Medical, Dental, Vision

Posted 18 days ago

Job description

NakedMD is a leading medical aesthetics and wellness brand, dedicated to providing personalized cosmetic treatments and memberships in a luxury med spa environment. As we continue to expand our patient-centric approach, we are seeking a Concierge Manager to oversee our call center operations and drive exceptional patient experiences.
This role is pivotal in managing both on-site and offshore teams, ensuring seamless communication, operational excellence, and consistent brand standards across all touchpoints.
Key responsibilities include:
  • Manage daily call center operations, including staffing, scheduling, queue management, and workflow optimization for both on-site and Philippines-based teams.
  • Monitor and own key performance indicators (KPIs) such as call volume, average handle time, first call resolution, conversion rates, abandonment, and patient satisfaction, driving continuous performance improvements.
  • Develop and refine call scripts, escalation protocols, and workflows to deliver a consistent, brand-aligned patient experience.
  • Oversee outbound concierge programs, including follow-ups, reactivation campaigns, reminders, post-treatment care, and membership retention initiatives.
  • Manage the call center technology stack (phone systems, CRM, scheduling, communication tools) and ensure comprehensive team training and adoption.
  • Lead, coach, and performance-manage on-site concierge representatives, conducting 1:1s, call monitoring, and reviews, while building robust training programs.
  • Remotely oversee offshore team alignment, performance monitoring, communications, and coordinated training/script updates.
  • Serve as the senior escalation point for complex patient issues, translating feedback into actionable process and coaching improvements.
  • Drive revenue outcomes through appointment conversion, membership enrollment, and lapsed-patient reactivation.
  • Collaborate with marketing and studio/operations leaders to optimize lead volume, patient handoffs, and cross-location consistency.
  • Deliver consolidated performance reporting to the District Manager.
  • Ensure HIPAA-compliant patient communication and data handling, including offshore data security protocols.
  • Identify operational inefficiencies and lead continuous improvement initiatives.

Requirements

Required Qualifications:
  • High school diploma
  • 3+ years of experience managing a call center or patient experience team
  • Experience overseeing a team of approximately 20-30 call center or concierge representatives
  • Availability to work Friday and Saturday as part of a 5-day workweek
Preferred Qualifications:
  • Experience overseeing offshore or remote teams
  • Work experience in a medical spa, luxury wellness, or healthcare environment
  • Familiarity with medical spa services, injectables, and memberships
  • Bilingual proficiency (any two languages)
  • Hands-on experience using RingCentral/ Zoom or similar platform for telephony/call center operations

Benefits

  • Competitive hourly compensation of $30-$35 per hour
  • Comprehensive health insurance, including medical, dental, and vision coverage
  • Opportunities for professional development and ongoing training
  • Employee discounts on treatments and memberships
  • Supportive, patient-focused team culture

About NakedMD

Sourced by ZipRecruiter

Industry

Outpatient health care

Company size

51 - 200 Employees

Headquarters location

Newport Beach, CA, US

Year founded

2022

View All NakedMD Jobs

Apply